Workplace Transformation Influenced by COVID-19: Hyperlink Info System

This research project investigates the impact of workplace transformation due to the COVID-19 pandemic on employees at Hyperlink Info System. The study aims to understand remote working, its influence on employee well-being and job satisfaction, and its effects on productivity. The research employs both primary data, collected through a survey of employees, and secondary data from academic journals and books. A qualitative data analysis method is used to identify key themes, such as the employees' awareness of remote working, changes in productivity, and benefits derived from remote work like risk mitigation. The findings reveal that while remote working offers benefits like increased productivity and risk prevention, it also presents challenges such as communication issues and potential impacts on mental health. The report concludes with recommendations for improving remote working practices within the company. Desklib provides access to this and other solved assignments.

Research Project

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................1
RESEARCH METHODOLOGY.....................................................................................................3
Research Approach......................................................................................................................3
Research Philosophy....................................................................................................................3
Data collection method................................................................................................................3
Sampling......................................................................................................................................4
Data analysis method...................................................................................................................4
DATA ANALYSIS AND INTERPRETATIONS...........................................................................4
REFLECTION & RECOMMENDATION FOR ALTERNATIVE RESEARCH
METHODOLOGY-.......................................................................................................................12
CONCLUSION..............................................................................................................................12
Recommendations......................................................................................................................13
REFERENCES..............................................................................................................................14
APPENDIX....................................................................................................................................16

Topic – The main title of the present research work will be workplace transformation influenced
by covid19 pandemic disruption for workers – A study of Hyperlink Info System
INTRODUCTION
Aim : The main aim of the current research work is to evaluate the impact of workplace
transformation due to covid19 pandemic on the workers of Hyperlink Info System
Objectives :
Following are the research objectives that have been accomplished for the fulfilment of the
study,
 To understand the concept of remote working and how employees have reacted to the
change in their work routine
 To evaluate the impact of working from home on the well-being and job satisfaction of
the workers
 To analyse the influence of remote working on productivity of the workers
 To recommend strategies for making improvement in practices adopted by company in
remote working
Background of the study
In the current era transformation at the work place has been considered to be very
important for being able to gather growth experiences required for the achievement of the
operations. In this study the organization that is selected is the Hyperlink Info System which is
multinational organization that is headquartered in Ahmedabad, India. This company has many
offices in USA, UK, France and Australia.
Rationale
The motive of this research is to be able to analyse the concept of how changes in the
workplace can transform the company and lead it towards the generation of growth. This study
would help researchers to find out about how changes in the work place can influence growth in
an organization.
LITERATURE REVIEW
As per the view of Flores, (2019) the remote work is the practice that is considered to be
very practice in which the employees work for their job in a location other than their central
office operated by employer. In this system the location of the employee can be its home, co-
working or other shared space. This is also considered to be the space outside of the traditional
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corporate office. Delfino and van der Kolk, (2021) added that remote work is a benefit for the
company as it includes the increase of employee satisfaction and retention that has been able to
increase both productivity and cost saving for the physical resources of the organization.
Employees have been able to adopt with the remote working culture which provides them a level
of flexibility that is essential for achievement of their professional growth. Employees believe
that they can be more effective through remote working as it provides the flexibility that is
essential.
According to Hermann and Paris, (2020) remote working which increased during the
Covid-19 was the key factor that affected the physical and mental well-being of the individuals.
Due to remote working many people lacked social interactions which affected their mental
health. It was the factor that led the individuals to develop mental disorders such as depression
and anxiety. Isaacs Russell, (2020) added that lack of physical experiences has been the major
factor that was the reason for poor physical reactions that left workers too much worse physical
conditions. Hence, it has been found that due to the remote working the conditions of employees
got worse during the pandemic.
Tanpipat, Lim and Deng, (2021) explained that the sudden shift to a remote work setup
was considered to be surprisingly stressful conditions that was able to gather the people,
organization and society the work that involved support for business leaders as their mental
health was influenced the mindful initiatives into the workplace. It was found that there was a
sudden increase in the psychological and emotional workload which was highlighted as the
stress and anxiety levels for enhancing the long term employees well-being. Puglisi and et.al.,
(2021) analysed that the organization for being able work effectively in order to be able
recommend regular factors that can bring organization growth. Remote work has been seen to be
the key factor that allowed the employees to work and also be able to gain the professional
development in a way that allowed them to increase their performance and experiences.
Molino and et.al., (2020) has been able to analyse that the remote working has been able
to increase the stability or increase the practices that are related to the increasing the work of the
individuals from remote experiences. The ability of the organization has been considered to be
the key factor that influences the decrease in the operating costs that has increases the business
profits. The importance of having a better work life balance has also been the key factor that
influenced the productivity of the employees. Slavković, Sretenović and Bugarčić, (2021)
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utilized the companies believe towards the remote workers for leading to time-wasting and also
a lack of productivity. Hence, their were organization that utilize monitoring technology that
provided the productivity levels of the organization to increase.
Putra and et.al., (2020) study highlighted how employees were most productive
depending on their personality and lifestyle during the remote working. Offering of this
flexibility has been the reason for increasing the productivity. Due to the flexibility that was
developed the retention rate of the organization increased which gave a huge contribution to the
success of the organization. Jalagat and Jalagat, (2019) argued that there were areas which were
considered to be the factor that eliminated the productivity of the organization and employees
can get more work from their fewer distractions. This was due to the increased level of
distractions that was caused due to the remote working.
RESEARCH METHODOLOGY
Research Approach
Research approach is the plan or process that is considered to be the step that is a broad
assumption to the detailed methods, data collection, analysis and interpretations. It has also been
considered to be the plan or process that is able to address. There are generally two different
types of research approach such as inductive and deductive.
Research Philosophy
The research philosophy is considered be the belief that is about the ways in which the
data is able to be the phenomenon that needs to be gathered for the analysation of its use (Al-
Ababneh, 2020). In this research two research philosophy can be used interpretivism and
positivism. The current study is going to use the interpritivism research philosophy for becoming
the study that involved the subjective interpretation for the research.
Data collection method
Data collection methods for a research are of two types which are primary and secondary
which in the current study both these methods are going to be used for collection of the most
relevant data. Primary data are the ones which are collected at the sources as they can be resutls
from a survey of employees from Hyperlink Info System. However the secondary data is the one
that is collected through the reconnoitring of the different journals for the articles books and
scholarly that is related to the work.
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Sampling
The sampling is the technique in which a sample size of population is taken in the terms
of 30 employees of the company in this research. In this research the random sampling technique
is going to be used for this selection for offering equal rights to the workers for getting selected
in the survey.
Data analysis method
There are generally two different types of data analysis method type which are
qualitative and quantitative. For this research the qualitative research type has been used for
being able to use the set of strategies, techniques and assumption that is used for the study
psychological,social and economic process through the exploration of numeric patterns.
Qualitative data analysis method is going to help in the development of thematic analysis in the
finding through various themes.
DATA ANALYSIS AND INTERPRETATIONS
Theme 1: 0-1 year working in the company
Particulars Respondents
Responses
in %
0-1 year 10 33.33%
1-2 year 5 16.67%
2-3 year 7 23.33%
3-4 year 5 16.67%
More than 4 years 3 10.00%
Total 30 100.00%
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From the evaluation of the above pictorial chart it can be interpreted that the employees who
have contributed in the survey working the company for 0-1 year are 33.33%. In addition to this,
it can be interpreted that the employees that are working in the organization involve 1-2, 2-3, 3-
4 and more than 4 years respectively includesh16.67, 23.33, 16.67 and 10 % respectively. It can
be supported by looking at the views of the Spagnolia and et.al.,(2020) that employees working
duration in the company highly ensures that they are sharing their true working culture in the
organization. It helps in gaining the corrective form of the information so that accomplishing the
reliable information that can help in receiving the appropriate strategy.
Theme 2: Yes, employees aware with the concept of remote working
Particulars Respondents
Responses
in %
Yes 20 66.67%
No 10 33.33%
Total 30 100.00%
5

From the assessment of the above information it can be justified that the above chart is
presenting the details regarding that the employees are having the awareness regarding the
concept of remote working. The presented chart is depicting that 66.67 % are selected the option
yes. On the other side, it is depicted that the employees who are not aware the concept of remote
working comprises 33.33% . It can be validated by looking at the opinion of Ferrari, Swanson
and Patel (2021) remote working is basically related with working from home which is crucial
for the employees to know. There are distinct type of the role and responsibilities which is
required to be followed by firm via adhering to the set of discipline employees can chose the
right form of the strategy so that meeting the organizational objectives.
Theme 3: Increase productivity is the major change you have experienced in the work
routine due to remote working
Particulars Respondents
Responses
in %
Increase
productivity 15 50.00%
Easy work life
balance 7 23.33%
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Improper
communication &
collaboration with
management
5 16.67%
Overall working
structure of firm
3 10.00%
Total 30 100.00%
On the basis of the graphical presentation it can be interpreted that the major change
which is basically experienced by the employees in the work routine in the times of COVID 19
which comprises inclined productivity. As 50% of the selected sampling size of 30 which is
inclined productivity. On the other side, it is identified that easy work life balance, improper
communication & collaboration with management and overall working structure of the firm are
voted by 23.33,16.67 and 10% respectively. In the views of Isaacs Russell (2021) it can be
articulated that remote working is basically associated with giving the employees flexibility
which inclines their job satisfaction as the external circumstances' protection can be achieved. In
the COVID 19 there is requirement of preventing for the health condition. This can be
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interpreted that there is significant benefit from the remote working is obtained which helps in
achieving profitable position in the market.
Theme 4: Prevention and mitigation of risk is the one of the significant benefit derived by
you through remote working exerted due to the COVID 19
Particulars Respondents
Responses
in %
Prevention and
mitigation of risk
regarding COVID
19 12 40.00%
Enough time to
complete tasks 10 33.33%
Proper adherence
to government
requirements 5 16.67%
All of the above 3 10.00%
Total 30 100.00%
From the above presented graphical presentation it can be interpreted that there is
various form of the benefit which is basically received by the employees through remote
working due to the COVID 19. as per the 40% of the selected sampling the one of the major
benefit which is derived through the work from home is prevention and mitigation regarding the
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COVID 19. On the other side, the other voters such as 33.33, 16.67 and 10% of the respondents
the emphasis has been provided on enough time to complete the task, proper adherence to
government requirement and all the above respectively. This can be justified by Spangle and
et.al., (2021) in the COVID 19, the one of the significant objective is to obtain the prevention
and mitigation of risk so that effective level of satisfaction of practices can be achieved. It aids
in gaining the basic requirement of coordinating with external environment which makes it
crucial element.
Theme 5: the impact of remote working on employee job satisfaction is the satisfied
Particulars Respondents Responses
in %
satisfied 11 36.67%
Highly
satisfied 2 6.67%
Neutral 9 30.00%
Highly
dissatisfied 5 16.67%
Dissatisfied 3 10.00%
Total 30 100.00%
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On the basis of this, it can be articulated that the impact of the remote working on the
job satisfaction is that major employees such as 11 are satisfied and 9 are found to be neutral.
On the other side, highly satisfied, highly dissatisfied and dissatisfied is 2, 5 and 3 respectively.
On the basis of this, it can be specified by looking at the supportive statement given by
NEGULESCU and DOVAL (2021) that job satisfaction is one of the crucial for the employees
as it is one of the significant aspect which is basically derived by having the impact of the
remote working. This is specified that remote working is offers the significant level of
satisfaction is achieved by the employees as it allows to get the flexibility, convince in
accomplishing tasks, free space, etc. On the basis of this it can be specified that remote working
offers the positive impact on job satisfaction of employees.
Theme 6: Technical errors and disruption & Risk of facing family conflicts are the crucial
challenges you have faced while working from home in order to meet roles and
responsibilities
Particulars Respondents
Responses
in %
Communicating
with management
& colleagues 5 16.67%
Technical errors
and disruption 10 33.33%
Improper
schedule of
working 5 16.67%
Risk of facing
family conflicts 10 33.33%
Total 30 100.00%
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the above illustrated graphical presentation is depicting that the crucial challenge which
is faced by 33.33% employees respectively voted for each category that include technical errors
& disruption and risk of facing the family conflict. In addition to this, it is specified that 16.67
and 16.67% respectively voted for the communication with management and colleagues. This is
justified by Luck (2020) there are different form of the challenges which is basically faced by
the staff due to COVID 19. the distinct type of the challenge affects the functioning of the
organization in the adverse manner as technical errors & disruption stop the working procedure
of the firm in the various form. There are chances of facing the family conflict as managing the
work & personal life becomes difficult in the remote working procedure.
Theme 7: employees are agreeing that remote working positively impacted your working
productivity
Particulars Respondents
Responses
in %
Agree 11 36.67%
Strongly agree 4 13.33%
Neutral 5 16.67%
Strongly disagree 8 26.67%
Disagree 2 6.67%
Total 30 100.00%
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The above presented bar graph is depicting that remote working positively impact the
working productivity of the employees as 36.67% chosen the agree option. On the other side,
13.33, 16.67, 26.67 and 6.67% respectively given focus on the options such as strongly agree,
neutral, strongly disagree and disagree. This can be supported by looking at the views of _ there
is positive impact on the working productivity is found to be positive as metal peace due to
prevention of health is obtained. It is articulated that there is requirement of having the
flexibility which has uplifted their ability to meet the organizational requirements in turn
significant functioning is obtained which depicts that favorable influence on the employees
working productivity is derived.
REFLECTION & RECOMMENDATION FOR ALTERNATIVE
RESEARCH METHODOLOGY-
Gibbs is one of the significant model that comprises the steps such as description,
feelings, evaluation, analysis, conclusion and action plan. This is the research project which has
the aim of evaluating the impact of workplace transformation due to covid19 pandemic on the
workers. I have felt that COVID 19 is one of the adverse situation which has majorly affected
the overall processing of the company as various form of restrictions are required to be adhered
by the employees. I have analyzed that there is various form of strengthening area such as
[possessing of good presentation of data via collecting which has helped me to conduct the
rehears in precise manner. It has helped me to evaluate the corrective research method such as
12

using qualitative type, inductive approach and interpretivism philosophy so that meeting the
objectives such as understanding the concept, etc. has become possible. I came to know that
survey via primary data collection method such as using questionnaire has helped in having
effective information. I have evaluated that there are certain lacking areas which is required to
be focused which include time management and organizing tasks is difficult. It has not allowed
me to complete the research project on deadline and precise manner. This can be overcome via
using effective schedule formulation through prioritizing the activities.
Further consideration for the research can be done effectively via using quantitative
research and selecting larger sampling size can become possible. It can allow to have corrective
and depth understanding about the highlighted subject matter.
CONCLUSION
From the above report it can be concluded that there is higher level of the impact of
workplace transformation due to covid19 pandemic on the workers. For completing the research
in effective manner, the project has involved formulation of research aim & objectives so that
significant road map for carrying forward the research has become possible. This has involved
literature review which is based on the themes that has helped in evaluating that remote working
brings the change in the work routine. Impact includes inclined productivity, etc. and influence
on the working productivity which involve having flexibility, etc. which helps in accomplishing
roles and responsibilities.
Recommendations
 It is recommended to pay attention on having effective time schedule for attaining the
roles and responsibilities so that the challenge of having family conflict ca be eliminated.
The main reason behind the application of this strategy is to achieve good form of remote
working culture so that positive balance between work and personal life can be
established.
 This is suggested to have the effective feedback mechanism so that eliminating the
technical disruption which hampers the overall performance can become possible. The
main fact behind the execution is to offer smooth processing so that good approach to
meet organizational requirements via employees through solving issues can become
possible.
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REFERENCES
Books and Journals
Al-Ababneh, M .M., 2020. Linking ontology, epistemology and research methodology. Science
& Philosophy. 8(1). pp.75-91.
Delfino, G. F. and van der Kolk, B., 2021. Remote working, management control changes and
employee responses during the COVID-19 crisis. Accounting, Auditing & Accountability
Journal. 34(6). pp.1376-1387.
Ferrari, J.R., Swanson, H.L. and Patel, D.A., 2021. The Impact of Office Clutter on Remote
Working:" I Can't Work with All This Stuff!". North American Journal of Psychology.
23(1).
Flores, M. F., 2019. Understanding the challenges of remote working and it’s impact to workers.
International Journal of Business Marketing and Management (IJBMM). 4(11). pp.40-
44.
Hermann, I. and Paris, C. M., 2020. Digital Nomadism: the nexus of remote working and travel
mobility. Information Technology & Tourism. 22(3). pp.329-334.
Isaacs Russell, G., 2020. Remote working during the pandemic: a Q&A with Gillian Isaacs
Russell: Questions from the editor and editorial board of the BJP. British Journal of
Psychotherapy. 36(3). pp.364-374.
Isaacs Russell, G., 2021. Remote working during the pandemic: A second Q&A with Gillian
Isaacs Russell. British Journal of Psychotherapy. 37(3). pp.362-379.
Jalagat, R. and Jalagat, A., 2019. Rationalizing remote working concept and its implications on
employee productivity. Global journal of advanced research. 6(3). pp.95-100.
Lueck, M., 2020. GDPR in the new remote-working normal. Computer Fraud &
Security. 2020(8). pp.14-16.
Molino, M., and et.al., 2020. Wellbeing costs of technology use during Covid-19 remote
working: An investigation using the Italian translation of the technostress creators scale.
Sustainability. 12(15). p.5911.
NEGULESCU, O.H. and DOVAL, E., 2021. Ergonomics and time management in remote
working from home. ACTA TECHNICA NAPOCENSIS-Series: Applied Mathematics,
Mechanics, and Engineering. 64(1-S1).
Puglisi, G. E., and et.al., 2021. Remote working in the COVID-19 pandemic: results from a
questionnaire on the perceived noise annoyance. Frontiers in Built Environment. 7.
p.688484.
Putra, K. C., and et.al., 2020. The impact of flexible working hours, remote working, and work
life balance to employee satisfaction in banking industry during covid-19 pandemic
period. Journal of Business and Management Review. 1(5). pp.341-353.
Slavković, M., Sretenović, S. and Bugarčić, M., 2021. Remote working for sustainability of
organization during the covid-19 pandemic: The mediator-moderator role of social
support. Sustainability. 14(1). p.70.
Spagnoli, P., and et.al.,2021. The Good, the Bad and the Blend: The Strategic Role of the
“Middle Leadership” in Work-Family/Life Dynamics during Remote
Working. Behavioral Sciences. 11(8). p.112.
Spagnoli, P.,and et.al.2020. Workaholism and technostress during the COVID-19 emergency:
The crucial role of the leaders on remote working. Frontiers in psychology. 11.
p.620310.
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Tanpipat, W., Lim, H. W. and Deng, X., 2021. Implementing remote working policy in
corporate offices in Thailand: strategic facility management perspective. Sustainability.
13(3). p.1284.
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APPENDIX
Questionnaire
1. How long you are working in the company?
 0-1 year
 1-2 year
 2-3 year
 3-4 year
 More than 4 years
2. Are you aware with the concept of remote working ?
 Yes
 No
3. What is the major change you have experienced in the work routine due to remote working?
 Increase productivity
 Easy work life balance
 Improper communication & collaboration with management
 Overall working structure of firm
4. Which is the one of the significant benefit derived by you through remote working exerted
due to the COVID 19?
 Prevention and mitigation of risk regarding COVID 19
 Enough time to complete tasks
 Proper adherence to government requirements
 All of the above
5. What is the impact of remote working on your job satisfaction?
 satisfied
 Highly satisfied
 Neutral
 Highly dissatisfied
 Dissatisfied
6. What is the crucial challenge you have faced while working from home in order to meet
roles and responsibilities?
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 Communicating with management & colleagues
 Technical errors and disruption
 Improper schedule of working
 Risk of facing family conflicts
7. Does the remote working positively impacted your working productivity?
 Agree
 Strongly agree
 Neutral
 Strongly disagree
 Disagree
8. Any recommendations
…........................
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