Hilton Hotel Manager Role: Skills and Development Plan

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PROFESSIONAL IDENTITY AND
PRACTICE
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Table of Contents
INTRODUCTION......................................................................................................................................................... 3
LO1................................................................................................................................................................................... 4
LO2................................................................................................................................................................................ 10
LO3................................................................................................................................................................................ 16
LO4................................................................................................................................................................................ 22
CONCLUSION............................................................................................................................................................. 26
REFERENCES............................................................................................................................................................ 27
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INTRODUCTION
It is very important to continuously evolve as continuous learning and self-assessment of
skills and competencies create more chance to improve and grab growth opportunities in
order to gain success and growth. The assignment shows the ways of self-assessment of
skills and competencies that help an individual to gain a skill that is required for the post of
a hotel manager in Hilton hotel and met with the expectation of the employer (Calleja,
2018).
Hilton Hotel is one of the oldest and most popular hotel chains of the hotel industry. The
hotel is founded on May 31, 1919, by Conrad Hilton. The company currently has hotels in
5757 locations in which 169,000 employees are working in it. The organization covers the
area of the entire world.
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LO1
CONTINUOUS PROFESSIONAL DEVELOPMENT
Continuous professional development (CPD) is a very important process in order to
develop new skills as well as improve existing skills for the individual. It refers to the
activity keep track on the skills as well as documentation of the skill, the experience and
knowledge gained through formal and informal interaction or work progress other than
any training or development session (Calleja, 2018). The continuous professional
development can be self-managed learning also in which individual can grow or develop by
gaining knowledge from his/her personal experience, learn from it and apply that
knowledge and learning in the practical work process. Informal learning individual can
directly join academic courses and continue with ongoing professional development. The
ongoing professional development provides benefits to both employee and employer as in
the increment of employee’s performance the business ultimately gain profit. Following are
the benefits of ongoing
Benefits of Continuous Professional Development to the Employee
Job Satisfaction
CPD helps employees to enjoy their work as CPD provides various opportunities to learn
and develop new skills through continuous learning which ultimately provide job
satisfaction for the employees.
Motivation
The various training and development programs keep employee interested and gaining
new skills and abilities significantly motivates them to improve more.
Adaptability
CPD helps employees to adapt in any situation as various training and development
sessions help employees to understand the new technology and trend which helps them to
adjust in any situation (Greenwood et al., 2017).
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Proficiency
Motivation, Job satisfaction, learning new techniques, learning new technologies effectively
boost the work efficiency of the employees as these all help employees in order to become
proficient.
Benefits of Continuous Professional Development to the Employer
Productivity
The increase and development in the skills and abilities of the employees ultimate make
them more effective and efficient which significantly increase their work productively that
cause increase in the productivity of the Hilton hotel as well (Greene, 2017).
Reduction in staff turnover
CPD provides job satisfaction as different training and development sessions keep
employees interested and satisfied which ultimately reduce the rate of staff turnover and
helps Hilton to build strong and effective human resource base.
Competitiveness
The effective human resource of the Hilton hotel helps the organization to compete with
the business rivals effectively and gain a competitive advantage over them. CPD effectively
helps employees to provide the utmost level of satisfaction to the customer which is very
important in the hospitality business sector to gain competitive advantage (Kumar and
Pande, 2018).
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SKILLS AND COMPETENCIES EXPECTED BY THE EMPLOYER OF THE HILTON HOTEL
The employer expects some specific skill for the job role of a hotel manager in the Hilton
hotel. The following skills and competencies are needed for the job role by the employer in
the Hilton hotel.
Knowledge of hospitality
The most important thing for the job role of a hotel manager is to have good knowledge of
hospitality industry and knowledge about the job role as what are the responsibilities of
the hotel manager, what tasks do manager needs to perform etc.
Leadership skill
In skills, leadership skill is one of the required demands by the employer for the job role of
a hotel manager in Hilton hotel as manager has the responsibility of guiding the staff of the
Hilton hotel towards development and growth and provides good satisfaction level to the
customers of Hilton hotel (Lussier and Hendon, 2017).
Communication skill
The employer of the Hilton hotel demands that the manager should good in communication
skill as a manager is responsible for proving the required information and handle the
queries of the customers of the hotel effectively.
Management skill
Management skill is the very basic skill required by the employer of the Hilton hotel for the
job role of the hotel manager (Lussier and Hendon, 2017). For the job role of the hotel
manager, it is required that manager should know about managing the business activity,
human resource of the hotel etc.
Decision-making ability
Decision-making ability is also required for the job role of a hotel manager in Hilton hotel
as much important activity with respect to the activity of Hilton hotel requires a good and
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quick decision in which the ability of decision-making of the hotel manager is very
important and much required.
Problem-solving skill
Hotel manager of Hilton hotel requires solving the problems of the customers and of the
staff for which problem-solving skill is very important to have for the hotel manager.
Effective problem-solving skill can effectively solve the problems of customers as well as of
the staff and provide a good level of satisfaction for both.
Job Description of Hilton Hotel
 Experience: 3-5 years
 Qualification: Masters in Hotel Management
 Skills Required:
o Effective in management
o Good command on the English language
o Good leadership skill
o Should follow the rules and regulations of the Hilton hotel
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IMPORTANCE OF ONGOING PROFESSIONAL DEVELOPMENT
Continuous professional development (CPD) is very important in the professional as well
as in personal life it helps individual to gain new or shape existing skills and met with the
expectations of the employer. The best thing about the CPD is that it helps to gain a
competitive advantage in every field as well as helps in adaptability (Perry, 2017).
Following are the importance of CPD for Hilton hotel:
 CPD make sure that the capability of the individual effectively meets with the
current requirements.
 Through CPD individual maintain desired
skills and knowledge that required
delivering services to customers and
providing them with a good level of
satisfaction.
 CPD helps an individual to never be
outdated and always contribute to the business with your knowledge and skills.
 CPD keeps the staff of Hilton hotel interested and keeps motivated with continuous
developing and training sessions which provides a good level of job satisfaction.
 CPD effectively helps in self-assessment which ultimately leads to improvements in
skills and capabilities.
 CPD helps Hilton hotel to gain a competitive advantage over business rivals through
an increase in productivity of the staff.
SKILLS REQUIREMENTS WITHIN A HILTON HOTEL
In the competitive world, every business organization requires a good set of skilled staff to
gain success and growth in the business as well as to gain a competitive advantage over
business rivals and in order to do that skill plays an important role (Spradley, 2016).
Following are the skills required in the Hilton hotel:
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IT skill
In the current of time the online business grows significantly for that, it is mandatory to
have good IT skills for the managers and key staff of the Hilton hotel to manage the online
activity of the business such as managing hotel bookings, feedback etc.
Time management
In the hospitality sector, the importance of time is very important. For the Hilton hotel, it is
very necessary to have good time management skills for the staff of the hotel in order to
provide a good level of satisfaction to the customers of the Hilton hotel (Jackson et al.,
2019).
Communication skill
Communication is the ultimate skill which is required in the Hilton hotel and for all the
employees of the hotel as in hospitality sector from the manager to cleaner everyone may
interact with customers in order to solve their queries for which good communication skill
is very important.
Flexibility
Flexibility is also another thing which is required in the Hilton hotel as in hotel employees
may have to work flexible time in order to maintain the management of the hotel for which
employees needs to be flexible in all aspects (Jackson et al., 2019).
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LO2
ASSESSMENT OF OWN SKILLS, ABILITIES AND COMPETENCIES FOR THE JOB ROLE OF
HOTEL MANAGER IN HILTON HOTEL
It is very important to evaluate own skills and competencies as it helps to improve certain
skills for the specific job role (Greenwood et al., 2017). For the job role of a hotel manager
in Hilton hotel certain skills like leadership skill, management skill, communication skill,
and problem-solving skill is required. With respect to the job role of a hotel manager in
Hilton hotel following are my skills and competencies:
Hard and Soft Skill
There are many soft skills I have along with some technical knowledge which can help me
with the job role of a hotel manager in the Hilton hotel. It is good to have some technical
knowledge through academic courses as it required by many of the big hospitality
organizations like Hilton hotel.
Soft Skills
Soft Skills Required for Professional Standards and Job Role Ratings
Positive work ethic &
attitude
I am a very optimistic and dedicated person and
always ready for new challenges and handle
them well. Also, I effectively follow the rules and
regulations of the organization in order to
improve the brand image of the organization.
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Self-motivated I am a very self-motivated person always eager
to work better than before, provide good
satisfaction to the customers encourages me to
work effectively (Greenwood et al., 2017).
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Flexibility I am flexible in my work as I can work at any
time and any situation. Also, I'm quite good in a
flexible working schedule.
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Leadership &
management
I see myself as a good leader as I often guide and
motivate my team and subordinates to do better
and drive them towards success and also, I am
good at managing resources such as business
activities and managing the human resource of
the organization (Greene, 2017).
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Time management I believe I am good at complete tasks at a good
rate and well before the deadline. I am good in
time management which I think is a very
important skill required for the job role of a
hotel manager in the Hilton hotel.
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Hard Skills
Hard skills Required for Professional Standards
and Job Role
Ratings
Diploma degree I have a degree in hotel management as
well as have a certificate of hotel
management course from a certified
college.
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IT Training I did on-campus IT training in which I
gained important knowledge about online
technology that can be used in the
hospitality industry. Also, I have a
certificate of the training I finished on
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campus (Kumar and Pande, 2018).
SWOT Analysis
Following are my strengths, weakness, threats and opportunities with respect to the job
role of a hotel manager in Hilton hotel:
Strengths Weakness
 Prior working experience of
working as an assistant manager
in the hotel industry.
 Good leadership and management
skill
 Calm and friendly behaviour
 Self-motivated and ability to work
under pressure
 Good academic knowledge
 Flexible in work
 Decision-making skill
 Not have working experience of
working as a manager
 Problem-solving skill
Opportunities Threats
 Working with one of the best hotel
chain business
 To grow further as a professional
 Exploring other sectors of the
hospitality sector
 Competition level
 Tough recruitment and selection
process
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