The Impact of CPD for Dental Nurses within BUPA: An Analysis

This report investigates the impact of Continuing Professional Development (CPD) on dental nurses within BUPA, a major healthcare organization. The research explores the concept of CPD, its requirements for dental nurses, and potential challenges in implementation. The study uses a question...Read More

THE IMPACT OF CONTINUING
PROFESSIONAL DEVELOPMENT FOR
DENTAL NURSES IN BUPA

Table of Contents
TITLE:.............................................................................................................................................3
Introduction......................................................................................................................................3
Overview of the Research ..........................................................................................................3
Background of the Research ......................................................................................................4
Rationale of the Research............................................................................................................4
Theoretical Background and Research Focus..................................................................................5
Research objectives.....................................................................................................................5
Research questions......................................................................................................................5
Literature Review.............................................................................................................................6
Concept of continuing professional development.......................................................................6
Requirement of continuing professional development for a dental nurse within BUPA............8
Challenges that might arise in continuing professional development for nurses within health
care organisation.........................................................................................................................9
Justification and Contextualization................................................................................................10
Research Methodology .................................................................................................................11
Results............................................................................................................................................13
Questionnaire............................................................................................................................13
Data interpretation.....................................................................................................................17
Analysis..........................................................................................................................................28
Conclusion.....................................................................................................................................31
Recommendations..........................................................................................................................32
REFERENCES..............................................................................................................................33
Appendices.....................................................................................................................................35

TITLE:
THE IMPACT OF CONTINUING PROFESSIONAL DEVELOPMENT FOR
DENTAL NURSES IN BUPA.
Introduction
Overview of the Research
Continuing professional development refers to the process under which formal
documentation of skills, knowledge and experience of individual which they learn in formal or
informal manner. There is planning for training of workers though which they can access
policies in order to understand changes taking place in business environment. In order to
understand and evaluate ways through which external market. There are may changes taking
place in business environment, so employees have to learn changes through training and learning
process (Andrews, 2017). This is the way through which operations can be performed in better
and effective manner. It is important and relevant for managers to understand about changes
which are taking and make organisational environment learning through which performance can
be improved. In case of medical and health care organisation, there is use of proper and
appropriate information about skills and experience through which operations are performed in
better and effective manner. With the help of continual development, there is improvement in
performance of workers. This research is based on BUPA which is a health care organisation in
British having head quarter in UK. This organisation have operations in around 190 countries. In
case of dental care, there is use of new and different technology, so it is important for managers
to understand the ways through which they can ascertain the ways through which operations are
performed. In order to ascertain policies of continual development, it will be easy for managers
to understand the task with which they can give best services to consumers.
In this there is discussion about impact of continual development for dental nurses in
BUPA. There is requirement of complete and specific information with the help of which
individuals are able to understand the process of evaluating and understanding the benefits which
can be achieved. This also provides information about challenges which might arise in
implementing continual development program (Chapman,Chipchase and Bretherton, 2017).

Background of the Research
CPD mainly stands for Continuing Professional Development. The CRP process is
created to aid an individual professional development and learning as a dental nurse. In addition
to this, CPD is all about keeping an individual knowledge and skills as a dental professional up
to date. Therefore, it mainly contributes to developed patient care and ensure that professionals
are having tools so that individual needs to meet and maintain high professional standard. CPD
is mainly recognised to be fundamental in dental profession as it has direct impact over the
professional of dentist. BUPA Is a large British international healthcare provisioning and multi-
insurance group. The headquarter of the firm is in London United Kingdom, therefore the
company was founded in the year of 1947 by the potential efforts of Reid Hoffman, as a private
healthcare company limited by guarantee. The company is serving to 32 million customers in
around 190 different countries or regions. The company is having around 15000 employees who
are contributing their significant efforts in the growth and success of business. The primary
motive of the firm is to provide highly qualitative services and insurance facilities to their
customers at market place. In today's modern era, healthcare is continually evolving, ongoing
professional growth is important to ensure an individual remain effective towards their job role.
CPD mainly needs call for an individual to focus on an individual past experience and reflect on
how an individual can develop their practices. In the dental professional CPD Is required to
ensure an individual regarding to their professional practices. In addition to this, CPD Is mainly
defined as the study, course, seminars, training, reading and other learning aspects that advance
an individual professional growth as a dentist or dental hygienist and is basically relevant to an
individual practice of intended practice. Continuing Professional Development (CPD) mainly
supports dentists and dental care professionals in assisting and updating their skills, knowledge
and behaviour throughout their working life. It may also contribute to the delivery of good
quality dental care and service provisions to patients.
Rationale of the Research
The investigation into actual action is based on analysing the impact of continuing
professional development for dental nurses in BUPA. Therefore, it is a wide area of academic
research which is effective in developing the skills and ability of the learner in regards to the
specific area. The major reason for conducting this investigation is that it is a most common
issue which is mainly faced by the businesses in health care segment and it is requires to be

addressed to support the health care operations in effective manner. This study initiate to provide
detailed analysis to support the exploration in right manner to reaching at the suitable outcome.
The another reason for conducting this exploration is the personal interest of the researcher as
this study is effective in developing the personal as well as professional ability of individual
which could be effective in attempting the future projects in effective manner. This study mainly
significant in providing appropriate idea about the need of continuing professional development
for dental nurses in BUPA, therefore, this study is benefited for the people in terms of attaining
growth in their personal as well as professional life. This study is significant for the individual
who are seeking for their career growth in the filed of dentist, therefore, this study explores the
potential impact of CPD in the professional development of dentist.
Theoretical Background and Research Focus
There are some objectives which creates base for understanding the research and assist in
completing the task (Field, Cowpe and Walmsley, 2017). There is proper and relevant
information which makes it easy for researcher to deal and understand the conclusion with
achieving it. Aim behind conducting this investigation is:
To analyse the impact of continuing professional development for dental nurses in
BUPA.
Research objectives
Objectives which are set for completing the study in better and appropriate manner are as under-
 To understand the concept of continuing professional development.
 To studying the requirement of continuing professional development for a dental nurse
within BUPA.
 To determine the challenges that might arise in continuing professional development for
nurses within health care organisation.
Research questions
 Do you understand the concept of continuing professional development ?
 What is the requirement of continuing professional development for BUPA ?
 What are the challenges which might arise because of continuing professional
development for nurses in health care organisation ?

Literature Review
This is the section which is performed by researcher to understand and acquire
knowledge about continual professional development and its impact (George and et. al., 2016).
As per change in working style of consumers, there is proper study about understanding and
evaluating its impact while working in BUPA. In order to ascertain and determine changes, it is
relevant to determine changes.
Concept of continuing professional development
Continual professional development is the process through which knowledge, experience
and skill of workers is maintain and improved by proper and regular training. This makes
individual professional skilled and they can perform actions in better and effective manner.
When there is proper and complete knowledge to individual about latest and new technology,
then they can implement new learning in professional and formal manner. According to Richard,
2019 with the help of continual development, there will use of proper understanding among
workers and commercial activities and workers can learn easily in collaborative and effective
manner (Grant, 2017). When there is proper and complete information about new technology,
then dental workers at BUPA are able to implement it proper through which they can ascertain
policies in better and appropriate manner. With continual development, there will improvement
in competencies and skills of the workers through which they can ascertain and determine
policies properly.
Continual professional development is important in current market because there are
many changes taking place in external market, so there is complete and specific way to
understand and determine ways through which they can ascertain best ways to deal with it. When
there is complete and specific information available in market, it is important and crucial for
managers of BUPA to understand and determine ways through which training and learning is
possible and implement it. Continual professional development is the way through which
operations of an organisation are performed in effective manner because training sessions are
pre- planned and organised through which efficiency can be maintained (Haber and et. al., 2017).
Workers of BUPA can provide appropriate services to consumers with the help of which they
can determine the way through which better outcome can be achieved. Under these programs,

learning is conducted as per requirement of individual employees. Hence with the help of it,
there will more benefits and they can learn in more effective manner.
As per the opinion stated by Kay Ross, Jennieffer Barr and John Stevens, 2013,
Continuing professional development is important to ensure an individual to feed adequately
prepare to perform their own job role. Therefore, it also evaluated as an essential factor in
managing job satisfaction and reducing wasteful staff turnover. CPD is a combination of multiple
functions and it basically aim to sustain competence and develop new skills as needed for
effectively conducting contemporary practices. However, CPD also plays a vital role in
providing opportunities for the nurses to maintain, improve and broaden their individual lives.
Health care professionals are recognise to be the most important aspect who contributes in the
growth of business. Healthcare organisations are concern over systematically organise education
and training activities in which individual are requires to take an effective participation in
respect to obtain knowledge, skills for an existing or a future job to develop earning and improve
career opportunities in the healthcare field. CPD is also determined through that people assist the
knowledge and cognition in regards to their professional lives.
CPD can also apparent itself in multiple forms through formal educational courses to
learning by everyday work practices. In its most easily acknowledged form CPD is perhaps the
updating of professional ability through the cognition of formal, short courses by occupational
groups such as, for instance, doctors, nurses and teachers. Usually these groups have their own
professional body or institute and it may be that membership and a practising certificate
problems by this body is a obligatory for practising the occupation. There may be national and
international law that are effective in regulating the practice, but also control its affects that are
delegated to the professional body, therefore, a system that has become famous as self-
regulation. In these type of contexts, CPD is often compulsory and assisted by the professional
body. CPD may even be quantified, as in the legal profession in may countries. In the context of
nursing CPD is effective for developing the professional skills and knowledge of individual and
encourage them to provide effective services to their patients. In the professional field it is
important for the people to keep their self up to date for the purpose of providing effective
facilities to the people, therefore, people with developed skills are liable in providing effective
and appropriate facilities to their patients.

Requirement of continuing professional development for a dental nurse within BUPA
There is proper understanding about ways through which learning can be performed in
better and effective manner and in this program, learning is as per professionally required skilled.
In order to access policies and make strategies for organisational growth and development, it is
essential that dental department of BUPA must be professional skilled. In current market,
consumers are more conscious about their health, so they want best services out of their money
paid. As per view of Institute and faculty of Actuaries, 2019 In order to ascertain and determine
changes, continual professional developmental is important. For dental nurse of BUPA, continual
professional development is important because with the help of it, they have complete and
accurate information about. They can get to know about technological changes and its proper
implementation.
At BUPA, there are various employees having different types of problem so it is
important that they must be communicated properly about it so they can improvise their working
style. When dental nurse are performing well, then BUPA will famous for its quality services.
This assist in improving consumer base and improves profits as well (McMillan, McConnell and
O’Sullivan, 2016). When dental nurses are certified and have proper knowledge about current
market trends, then they are also satisfied that level of their knowledge is up to the mark, so they
are also satisfied. So with the help of continual professional development, labour turnover from
dental staff is also less. In order to perform actions, as per changing environment, it is essential
that employees must be trained regularly, so they have knowledge about current disease and
issues which might arise among common people. In order to ascertain and determine changes
taking place in external market, training is important because workers came to know about ways
to deal with issue.
With CPD, there is positive impact on understanding and evaluating changes in proper
and relevant manner. In case of change in legal factor, then with the help of training program,
dental nurses are able to perform their operations in new and specified manner. There are many
patients arrives at BUPA and if workers are not performing in specified manner, then brand
image of BUPA might gets affected. Hence with the help of CPD program, there is appropriate
and complete information with dental nurses and they can handle complicated case as well
(Mowat and et. al., 2017).

Challenges that might arise in continuing professional development for nurses within health care
organisation
As per view of Rebecca Ratcliffe, 2019 It is not easy to implement continual professional
development strategies in organisation because there are many flaws and issues faced by
management of health care organisation. It is essential for managers of BUPA to determine
issues and make strategies to deal with it. When there is proper understanding about
Firstly implementation of continual professional development is performed on regular
basis, so it is important for managers to plan and organise such events properly and in effective
manner. Hence this is time and cost consuming process for BUPA.
Secondly, there is requirement of work force engagement because this is the way through
which operational efficiency can be gained. As these programs are framed by management of
BUPA for learning something new and innovative. Hence in this case, sometimes, it is confusing
for dental nurse to understand and evaluate best ways to deal with consumers (Pickering and
Swinnerton, 2017).
There is requirement of proper understanding and evaluating changes in better and
effective manner through which operations are organised which might affects working style of
workers. In case of emergency, there are possibilities that there is lack of coordination from
management of BUPA which affects end results of continual professional development.
Sometimes, dental nurse staff of BUPA thinks it as entertainment time due to which
training can not be conducted in better and effective manner. They does not take this serious due
to which dental staff are not able to determine and learn what new is taught. While planning for
continual professional development, there is no weight-age of employee's expectation, hence
workforce of dental staff at BUPA is not able to get proper outcome of training and learning
sessions.
After continual professional development session, there is no proper and effective
technique with the help of which performance of workers' can be evaluated. There is change in
requirement of understanding the ways through which performance can be evaluated (Radford
and et. al., 2016). Hence these program does not give fear in the mind of employees that they are
being evaluated. This makes impacts on operations because consumers does not take this
analysis as effective.

Justification and Contextualization
This research is conducted in order to impact of continual professional development for
dental nurses. With the help of this study, it will be easy for researcher to understand important
of continual professional development and at the same time, they have to analyse and address
changes in appropriate and significant manner. If researcher conduct operations for
understanding and evaluating changes in proper and effective manner. In future, if there is proper
understanding about learning sessions, then researcher and reader can plan it properly and deal
with it properly. This is important field in which researcher have to evaluate and determine the
ways through which learning is possible. Researcher is trying to find importance and impact of
training and learning program and best ways to overcome with issues (Schönwetter Hamilton
and Sawatzky, 2015). This study consist of objectives which are related with topic. This study
will performed in standardised format through which reader can understand what it covers and
able to conclude it.
With the help of this study, it will be easy for researcher to understand and evaluate
changes which has to be taken place in learning session. There is proper understanding about
ways through which they can ascertain policies in lieu of it. This topic is relevant for researcher
because this is new and provides specific information with understanding it. As this topic is
relevant to worker's performance, so it is easy to collect primary information from employees of
health care organisation. As researcher belongs to health and social care organisation, so it is
easy for them to understand working style of dental department. Apart from this, in near, impact
of training can be evaluated on overall organisation or any other specific department and its
impact on overall organisational performance. For this study, primary information will be
collected from employees as they have proper knowledge, so this study is completed with
considering authenticity (Shahhosseini and Hamzehgardeshi, 2015).
This study is complete and conducted within specified time because research activities
are conducted within specified time and researcher conducted all the activities in specific and
relevant in context of management. There is proper understanding about ways to complete and
conduct this study. Researcher will get to know about different tools and techniques which are
effective for completing research and make it justified. When researcher is able to provide proper
relevance of tools used, then this study can used in future as base for conducting further
investigation. Current body is relevant because this is conducted in synchronise manner with

collecting information from different sources. This study can provide base of studying different
strategies which can be used for continual professional development. Information which is
presented gives authentic information to reader, then this makes reliable and accurate
information among individuals which requires to be understood by researcher. Here is complete
and specific information with readers and they are able to access it properly in order to
understand the concepts clearly (Sonoda and et. al., 2017).
Research Methodology
Research is conducted with understanding and evaluating different sources of
information. The aim of this research is to analyse the impact of continual professional
development on dental professional at BUPA. So basic understanding about CPD is developed
and this makes proper understanding about tools and techniques which are covered in this study.
Thee is proper understanding about the ways which are effective in order to deal with evaluating
and understanding policies in appropriate and relevant manner. Information on the basis of which
interpretation is provided is specific and relevant because this gives appropriate and significant
changes in operations. There is proper presentation of information in standardised and
appropriate manner. So aim and objectives of research will achieved. There are some
recommendations and conclusion provided which assist in achieving aim and objectives.
Research methodology is the section in which individual is performing operations
through evaluating and understanding techniques which are used in this study (Steven and et. al.,
2017). There is use of different tools and techniques which are specific in context of
understanding ways to through operations in performed in specified manner. Research
methodology for this study is discussed as under-
Positivism research philosophy is used in thus study because this provides accurate
framework of completing study. This gives the way through which research is based on facts and
figures so gives appropriate path to complete study. Deductive approach is used in this study
because this focus on whole aspects of continual development program afterwards it focus on
aspects. With the help of this way, it will be easy for researcher to get in- depth information
about impact of continual professional development program.
Qualitative research method is best for conducting and completing this study. There is
appropriate and specific way to complete the study as it gives information on the basis of human
behaviour. There is no use of technical methods of evaluating study. Under this method,

information is collected through non- numerical manner through which human experience and
behaviour about continual professional development and its impact.
For making this study authentic and to use it for future purpose, primary and secondary
both the methods are used. Primary source of information is the way in which researcher have
interaction with respondents, hence this is collected through one to one interaction (Swanwick
and McKimm, 2017). This source is used through questionnaire, personal interview, observation,
focus group, etc. For this study, personal source of information is questionnaire under which
some questions are asked with respondents about CPD. There is complete and specific way to
conduct study because this gives more accurate information. Researcher requires more time to
gather, organise and interpret this information. Secondary information is collected through online
sources which assist in creating base for conducting whole study. With the help of which
individuals are bale to understand and determine the concept properly and in appropriate manner.
Descriptive research design is used in this study with the help of which whole study will
be conducted with focusing on each and every aspect. When study justifies each and every
context, then researcher will ready to use it in future as well as secondary sources of information.
Sampling is the process through which some individuals are selected from whole crowd
and interpretation is provided by them on the basis of whole population. There are two methods
of sampling i.e. probable and non probable sampling (Andrews, 2017). In this study, simple
random probable sampling techniques is sued with the help of which reduces possibilities of
biasness because respondents are selected on random basis. 50 employees from BUPA are
selected because they have exact and relevant information about understanding it.
This is the study covers all the aspects of ethics and reliability because appropriate and
specific information is presented in this. Interpretation is based on information which is exact
and collected from authentic sources. All the sources which are used by researcher are accurate
and specific because of understanding and evaluating changes properly. Reader will also get
correct and exact information about CPD program. There is limitation of cost for conducting this
study. Researcher requires different resources such as stationary, internet connection,
membership card, proper place to conduct study, etc. with the help of which study can be
completed in appropriate manner. For all these resource expected budget set by researcher is less
because of lack of financial resources (Chapman,Chipchase and Bretherton, 2017). But

researcher can deal with this issue by managing and conducting research operations by multi-
tasking. Sometimes, this creates confusion in conducting research activities.
Results
Questionnaire
Questionnaire
Q1. Do you know about the concept of continuing professional development? Yes No
Q2. As per you views, is continuous development must in nursing professionals? Agree Disagree
Q3. What are the requirements that drive focus on continuous professional development in
BUPA? Dealing severe complications Manage work pressure Increase career opportunities
Q4. What are the ways to carry out continuous professional development? Study and courses Attend knowledgeable seminars Training & learning programs
Q5. According to you, what are the steps to be focussed by BUPA in order to enhance
capability of dental nurses? Use of digital tools Adopt advanced software for communication Organise regular training programs All of the above
Q6. Which kind of learning program is mostly suitable and effective for nursing staff
according to your opinion? Seminars for increasing knowledge Training for using advanced technology

 Learning program to manage workload
Q7. What are the strategies to be taken by BUPA in respect of increasing efficiency of dental
nurses? Provide quality guidelines Apply polices affiliated with legislations Evaluation of performance
Q8. How to use social media and digital media to facilitate continuous professional
development among dental nurses? Effective blogging workshop Social media training programs Create content videos
Q9. Do you or your colleagues take part in a formal CPD membership scheme? Agree Disagree
Q10. What skills are required to be improved among dental nursing staff in BUPA? Time management skill Problem solving skill Communication skill
Q11. Is regular learning is must for dental nurses to increase their knowledge level and gain
perfection in clinical practices? Yes No
Q12. Any suggestions for future research.

Frequency table
Q1. Do you know about the concept of continuing professional
development?
Frequency
 Yes 40 No 10
Q2. As per you views, is continuous development must in nursing
professionals?
Frequency
 Agree 35 Disagree 15
Q3. What are the requirements that drive focus on continuous professional
development in BUPA?
Frequency
 Dealing severe complications 20 Manage work pressure 15 Increase career opportunities 15
Q4. What are the ways to carry out continuous professional development? Frequency Study and courses 10 Attend knowledgeable seminars 20 Training & learning programs 20
Q5. According to you, what are the steps to be focussed by BUPA in order
to enhance capability of dental nurses?
Frequency
 Use of digital tools 15 Adopt advanced software for communication 10 Organise regular training programs 12 All of the above 13

Q6. Which kind of learning program is mostly suitable and effective for
nursing staff according to your opinion?
Frequency
 Seminars for increasing knowledge 20 Training for using advanced technology 12 Learning program to manage workload 18
Q7. What are the strategies to be taken by BUPA in respect of increasing
efficiency of dental nurses?
Frequency
 Provide quality guidelines 20 Apply polices affiliated with legislations 15 Evaluation of performance 15
Q8. How to use social media and digital media to facilitate continuous
professional development among dental nurses?
Frequency
 Effective blogging workshop 10 Social media training programs 25 Create content videos 15
Q9. Do you or your colleagues take part in a formal CPD membership
scheme?
Frequency
 Agree 30 Disagree 20
Q10. What skills are required to be improved among dental nursing staff in
BUPA?
Frequency
 Time management skill 20 Problem solving skill 20 Communication skill 10

Q11. Is regular learning is must for dental nurses to increase their
knowledge level and gain perfection in clinical practices?
Frequency
 Yes 45 No 5

Data interpretation
Them 1: The concept of continuing professional development.
Q1. Do you know about the concept of continuing professional development? Frequency
 Yes 40
 No 10
Interpretation – The continuous professionals is an important aspects for staff through
which their enhance their knowledge level and capabilities. It will facilitate to increase their
efficiencies and develop effective opportunities for their future careers. This aspect is favourable
for nursing staff working in dental sector in order to deal with extra number of patients in proper
manner. Considering the above graphical representation, it has been analysed that 40 respondents
are aware about continuing professional development because they are focus of the same for
improving their abilities. However, rest of 10 individuals were not having any knowledge about
professional development on continuous basis.
40
10
Yes
No

Theme 2: The necessity of continuous development among nursing professionals.
Q2. As per you views, is continuous development must in nursing
professionals?
Frequency
 Agree 35
 Disagree 15
Interpretation – The factor of continuous development is necessary to be focus on
individuals as well as organisational level. It is helpful to enhance efficiencies of nursing staff
and enhance entire capability of institutions which helps to achieve desired objectives
successfully. Meanwhile, it is suitable for creating growth opportunities of selected organisation
and employees by gaining better outcomes. From the given pie graph, it has been evaluated that
35 participants provide positive opinion about continuing professional development among
dental nursing staff in order to manage extra pressure of patients and deal with severe
complications properly. Remaining 15 respondents disagree with the necessity of this aspects
because they are much aware about relevant benefits.
35
15
Agree
Disagree

Theme 3: The requirements that drive focus on continuous professional development in
BUPA.
Q3. What are the requirements that drive focus on continuous professional
development in BUPA?
Frequency
 Dealing severe complications 20
 Manage work pressure 15
 Increase career opportunities 15
Interpretation – There are different factors which drive to focus on continuous
professional development like problem faced by staff members and lack of resources.
Considering the above graphical representation. It has been examined that 20 respondents said
that it is helpful to deal with different complicated situations with patients in terms of making
immediate and correct decision for delivering appropriate treatment for attaining patient
satisfaction. However, 15 individuals has views about managing work pressure among bulk of
20
15
15
Dealing severe
complications
Manage work pressure
Increase career
opportunities

patients in order to attend them for treatment properly. Moreover, rest of the 15 participants
provide their opinion for boosting up career opportunities to achieve growth as well as success.
Theme 4: The ways to carry out continuous professional development.
Q4. What are the ways to carry out continuous professional development? Frequency
 Study and courses 10
 Attend knowledgeable seminars 20
 Training & learning programs 20
Interpretation – The different business organisation has their own way to organise
programs regarding continuing professional development in respect of enhancing overall
organisational capability. It includes the needs and desires of staff members dealing with dental
patients in correct way. From the given pie graph, it has been identified that 10 participants go
with strategy of pursuing study or courses to enhance knowledge level and improve skills. In
addition to this, 20 people said that they believe to attend knowledgeable seminars which are
helpful to gain information about new developing dental problem along with advanced &
10
20
20 Study and courses
Attend knowledgeable
seminars
Training & learning
programs

effective clinical practices. Moreover, remaining 20 candidates have positive opinion about the
way of learning and training programs to become more capable.
Theme 5: The steps to be focussed by BUPA in order to enhance capability of dental nurses.
Q5. According to you, what are the steps to be focussed by BUPA in order to
enhance capability of dental nurses?
Frequency
 Use of digital tools 15
 Adopt advanced software for communication 10
 Organise regular training programs 12
 All of the above 13
Interpretation – The organisation efforts and actions plays an important role to increase
the skills and abilities of their staff in terms of achieving business goals successfully. It is
15
10 12
13 Use of digital tools
Adopt advanced
software for
communication
Organise regular
training programs
All of the above

necessary for selected organisation to focus on learning needs of employees to provide
appropriate learning to them. The above graphical presentation has been analysed that 15
participants wants BUPA to utilise digital tools to improve efficiency of employees. Meanwhile,
10 people want that they should adopt advanced software for communication which increase
accuracy of information that reduce chance of occurring clinical complications. However, 12
individuals believed that training programs are required to be organise on regular basis.
Additionally, rest of 13 candidates said that all these ways have their importance and benefits
and organisation should focus on them.
Theme 6: The kind of learning program is mostly suitable and effective for nursing staff.
Q6. Which kind of learning program is mostly suitable and effective for
nursing staff according to your opinion?
Frequency
 Seminars for increasing knowledge 20
 Training for using advanced technology 12
 Learning program to manage workload 18
Interpretation – The nursing staff belongs to medical sector where new health problems
get developed with their severe stages that create critical situation of them them. It is necessary
20
12
18 Seminars for increasing
knowledge
Training for using advanced
technology
Learning program to manage
workload

for healthcare organisation to organise more effective as well as efficient training events that are
helpful for nursing staff to deal in complicated situation in appropriate manner. From the given
pie graph, it has been evaluated that 20 participants said that organising seminars for increasing
knowledge level is more suitable for nursing staff. Meanwhile, 12 people has positive views
about training for using advanced technology because it is favourable to take quick actions and
provide effective care services to patients. Moreover, rest of 18 individuals believe that learning
programs should be organise by selected organisation for managing work load so that every
dental nurse can deal with every person in appropriate manner.
Theme 7: The strategies to be taken by BUPA in respect of increasing efficiency of dental
nurses.
Q7. What are the strategies to be taken by BUPA in respect of increasing
efficiency of dental nurses?
Frequency
 Provide quality guidelines 20
 Apply polices affiliated with legislations 15
 Evaluation of performance 15
20
15
15 Provide quality
guidelines
Apply polices affiliated
with legislations
Evaluation of
performance

Interpretation – The continuing professional development among dental nursing staff
should be focus by healthcare organisation to establish plan of providing desired learning to
them. It is necessary for every care institutions to organise training session in order to improve
skills of employees because it contributes to boost up entire organisational efficiency.
Considering the above pie graph, it has been identified that 20 respondents believe that
guidelines for maintaining and increasing quality should be provide to nursing staff. It includes
that 15 people provide their opinion about implementing policies affiliated with legislation as it
facilitate to drive efforts of employees in correct direction while treating patients with dental
issues.
Theme 8: The use social media and digital media to facilitate continuous professional
development among dental nurses.
Q8. How to use social media and digital media to facilitate continuous
professional development among dental nurses?
Frequency
 Effective blogging workshop 10
 Social media training programs 25
 Create content videos 15
10
25
15
Effective blogging
workshop
Social media training
programs
Create content videos

Interpretation – The social media plays an important role in order to increase knowledge
of staff about different aspects. It is helpful for healthcare organisation to utilise social media and
digital media in terms of enhancing knowledge and skills of employees for boosting up their
performance. From the given graphical representation, it has been analysed that 10 respondents
provide opinion to utilise the technique of effective blogging workshops for welfare of nursing
staff. In addition to this, 25 people provide positive views about social media training programs
which can be organise at large level in order to enhance capability of dental nurses. Moreover,
remaining 15 people believe to use way of creating content videos to provide new information
about different dental issue and their effective solutions.
Theme 9: The participation of staff in a formal CPD membership scheme.
Q9. Do you or your colleagues take part in a formal CPD membership
scheme?
Frequency
 Agree 30
 Disagree 20
Interpretation – A formal CPD membership scheme can be described as set of minimum
standards related to continuing professional development. It includes number of guidelines and
30
20
Agree
Disagree

strategies which ate helpful to enhance their skills of employees. From the given pie graph, it has
been evaluated that 30 respondents have participate in such formal scheme of CPD in order to
enhance their capabilities along with performance respectively. In contrary to this, rest of the
individuals provide negative opinion about participating in scheme of CPD because they did not
agree to do the same.
Theme 10: The skills are required to be improved among dental nursing staff in BUPA.
Q10. What skills are required to be improved among dental nursing staff in
BUPA?
Frequency
 Time management skill 20
 Problem solving skill 20
 Communication skill 10
20
20
10
Time management skill
Problem solving skill
Communication skill

Interpretation – The above graphical representation has been determine that 20
respondents are in favour of improving time management skills because it is very crucial factor
in terms of medical sector. However, 20 people have position views about to focus on problem
solving skills which is more important for making appropriate decisions immediately to treat
patients with different dental issues. Moreover, rest of 10 participants want to consider in
communication skills for improvement by apply effective strategies for increasing accuracy of
information sharing between employees.
Theme 11: The necessity of regular learning for dental nurses to increase their knowledge
level and gain perfection in clinical practices.
Q11. Is regular learning is must for dental nurses to increase their knowledge
level and gain perfection in clinical practices?
Frequency
 Yes 45
 No 5

Interpretation – The learning and training programs are required to organise on regular
basis by identifying needs of dental nursing staff. It includes to conduct evaluation of problem
faced by nurses in regards to carry out appropriate training seminars for increasing efficiency of
employees. Considering the given pie graph, it has been analysed that 45 people agree with the
criterion of regular training sessions whereas rest of 5 disagree with the same.
Analysis
Theme 1: The concept of continuing professional development.
Considering the above information, it has been analysed that continuing professional
development is suitable to boost up experience, ability and knowledge of an individual which
facilitate to enhance their performance level on daily basis. As per views given by Richard
(2019), it includes the criterion to organise training and learning programs in organisations which
is essential to improve efficiency of employees. Basically, it is observed that when a person ave
better knowledge level then they are much capable to make correct decision while dealing with
45
5
Yes
No

patients with dental problems. It consist that a nursing assistant is required to have proper
information about technological tools and software which helps to carry out clinical practices
effectively. It will facilitate to deliver appropriate medical services to people which increased
outcomes. However, the development procedures are favourable to enhance cooperation between
staff members which is important to conduct operations effectively. Moreover, it has been
founded that learning session are mostly required when organisation is going to adopt new and
advanced technology then it create challenge for nurse to use it. In context of BUPA, it is
necessary to provide learning sessions for dental nurse to utilise technical applications which is
suitable to gain optimum benefits of adopting technology by improving patient satisfaction.
Moreover, it is determined that learning is necessary on regular basis as it is responsible for
improving skills as well as competencies of employees.
On the other hand, it has been evaluated that dental nurses become much capable to fulfil
their roles and responsibilities after gaining learning about their specific job role. It is very
important for BUPA to organise effective training sessions for nursing assistants or making them
prepared to fulfil their duties through providing appropriate services for well-being of people.
According to the opinion given by Kay Ross, Jennieffer Barr and John Stevens (2013), it has
been founded that continual professional development can be consider as an essential aspects in
terms of decreasing employee turnover along with managing job satisfaction. This aspects is
known to be an effective technique which is supportive to make staff capable to carry out clinical
practices in complicated situations. It is helpful to them for understanding the way of dealing
with complexities because immediate and correct decision requires in dental hospitals is very
often that needs to be handling circumstances properly. Meanwhile, it has been evaluated that
health professionals must remain very careful and accurate when delivering medical facilities
because they have no probability of mistake in their working field. They should be always
accurate and correct as someone's life is lying in their hands which should be saved any any
manner.
Theme 2: The requirement of continuing professional development for a dental nurse within
BUPA.
As mentioned above, it has been founded that continual professionals development is
require to selected organisation to make nurses understand about their job role and way of
conducting practices. It includes to provide appropriate information related to policies and

strategies in BUPA which are necessary to be followed for addressing set goals of business.
Basically, it is observed that clinical practices of dentistry are different and equipments are
required to used very carefully while operating in mouth of people. It is necessary to provide
learning of using various instruments, machines and equipments along with changing them after
specific duration or sanitise by particular chemical. Institute and faculty of Actuaries (2019)
states that CPD is must for determining the changes in regards to working procedures. It is
essential to make some of modification in operations and way of conducting dental activities for
eliminating current threats or increase patient satisfaction. It has been evaluated that BUPA
should utilise CPD in terms of implementing technological changes for enhancing aspects of
information sharing accurately because it plays an important role to deliver correct medical
services to make an individual healthy. It is also favourable to carry put optimum utilisation of
new adopted technical system in order to gain maximum outcomes.
In context of BUPA, it has been analysed that communication plays an important role in
terms of conducting correct clinical practices to treat problem of an individual. It is observed that
dental problem is solved by group of practitioners working in same department like nurse,
pathologist and specialist then accurate information sharing is must because wring conversation
develops critical condition of patient. However, training is helpful to share the data in proper
way which facilitate to enhance the quality of services along with ensuring wellness of a person.
It involves to maintain knowledge level of nursing staff about new developed dental infections
and disease with their effective treatments that will support to deal with relevant situations
easily. It has been founded that sometimes, an issue become critical for patient and professionals
are not able to understand about cause and treatment then CPD helps to take correct actions for
improving the medical situation.
Theme 3: The challenges that might arise in continuing professional development for nurses
within health care organisation.
The continuing professionals development is known to be an important and beneficial
factor which is required to be adopted in very organisation. It is helpful to achieve growth and
success in business by enhancing skills to employees respectively. However, it has been founded
that CPD is important but at the dame tie it is responsible for creating some of challenges in an
organisation. It requires the specific duration of time which should be extracted from working
hours which impact negatively on productivity of institution for that period of time. It is needed

that manager of BUPA should manage the working hours and allocate clinical practices to
nursing assistants in order to fulfil both requirements. It can be done through providing learning
to employees in small groups which facilitate to complete training along with managing work
load. Meanwhile, it is observed that proper planning and organising training vents are helpful to
deal with problem of hampering work can be sort out with ease. It has been evaluate that this
aspects is time and cost consuming but become more beneficial in future to attain growth as well
as success.
On the other hand, it has been identified that employees create problem many times due
to their work get hampered which develop demotivation among other individuals to participate in
development programs. However, it is necessary for mangers and leaders to motivate by their
words and make them understand about significance of CPD for their present as well as future
career. It will provide support to make nursing staff convinced to participate actively in learning
sessions which results into improved skills and capabilities. It is necessary to make more
effective as well as efficient plan of action which encourage dental nurse to learn about new
technological and clinical aspects which helps to increase the quality of medical services.
However, it has been identified that training sessions should be organised on the basis of
employee needs in regards to boost up entire organisational efficiency. It will facilitate to
increase goodwill of institution which helps to avoid actions of legal and government bodies
against them. People also want prefer the organisation by kept in mind about best services and
avoid other institution to gain facilities.
In addition to this, it has been evaluated that employee involvement is must which is
challenge because all the people do not agree on single thought about training program. It is
necessary to communicate with dental nurses in BUPA to make them understand about benefits
of particular learning session which provide support to take agreement of every individual on
single decision. It has been founded that manager should also focus on needs of employees and
ask them to share about their learning requirements according to which appropriate training
program should be organise that helps to overcome with challenge of employee resistance. It is
required for BUPA to utilise the innovative technique and strategies or providing knowledge to
dental nurses which helps them to deal with complicated situations easily.

Conclusion
From the above study, it has been concluded that continuing professional development
can be described as process of increasing skills and abilities of an individual on regular basis. It
includes the criterion of attaining learning abut specific professional area to enhance knowledge
level in order to become more perfect on work. However, it will provide support to develop
various career opportunities through which a person can gain growth as well as success in future.
It consist the way of pursuing course and studies for improving knowledge and way of using
tools in terms of achieving better results. Basically, the nursing staff must focus on the CPD
because they are dealing with lives of people and their profession requires extreme perfection
level which is necessary to make them disease free. It includes the criterion of working with
different types of clinical tools because it is very necessary for them carefully utilise instruments
to evaluate the dental issue in mouth of an individual. In addition to this, the seminars can be
attended, training programs and course can be done as they are helpful to make employees well
skilled and experienced that impact positively on patients outcomes. Meanwhile, CPD is
favourable to make nursing staff ware about their actual job roles and responsibilities so that they
can fulfil the desired clinical tasks in an appropriate manner. Moreover, training and learning
programs on regular basis are supportive for an individual as well as an organisation because it is
beneficial at both level by enhancing their efficiencies of working to attain better outcomes.
Furthermore, it includes several challenges which are faced by organisation while organising
learning events that are required to be managed by proper efforts of managers and leaders
accordingly. They should communicate about profits of training programs for employees then
they can pursue instructions which impact positively and improve patient outcomes.
Recommendations
Considering the above research, it has been recommended that continual professional
development is must among dental nurses to make them capable for dealing with different cases
of dentistry in proper way. It is necessary to make them understand about proper use of dental
instruments while evaluating mouth condition of patient in order to treat the specific problem
effectively. However, it has been suggested that raining events should be organised on the basis
of learning needs of employees and problem faced by nurses related to clinical aspects. In
addition to this, employees should make understand about forthcoming learning session and
motivate them to participate actively which impact positively on overall results of training

programs. It will provide support to dental nurses ins elected organisation to avoid complicated
situations and deal with them if by occur in order to save the patient. It is recommended to given
organisation to focus of learning aspects and ensure the organising the vents for increasing skills
of nursing staff on regular basis respectively.

REFERENCES
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Appendices
Questionnaire
Questionnaire
Q1. Do you know about the concept of continuing professional development? Yes No
Q2. As per you views, is continuous development must in nursing professionals? Agree Disagree
Q3. What are the requirements that drive focus on continuous professional development in
BUPA? Dealing severe complications Manage work pressure Increase career opportunities
Q4. What are the ways to carry out continuous professional development? Study and courses Attend knowledgeable seminars Training & learning programs
Q5. According to you, what are the steps to be focussed by BUPA in order to enhance
capability of dental nurses? Use of digital tools Adopt advanced software for communication Organise regular training programs All of the above
Q6. Which kind of learning program is mostly suitable and effective for nursing staff
according to your opinion? Seminars for increasing knowledge Training for using advanced technology Learning program to manage workload
Q7. What are the strategies to be taken by BUPA in respect of increasing efficiency of dental

nurses? Provide quality guidelines Apply polices affiliated with legislations Evaluation of performance
Q8. How to use social media and digital media to facilitate continuous professional
development among dental nurses? Effective blogging workshop Social media training programs Create content videos
Q9. Do you or your colleagues take part in a formal CPD membership scheme? Agree Disagree
Q10. What skills are required to be improved among dental nursing staff in BUPA? Time management skill Problem solving skill Communication skill
Q11. Is regular learning is must for dental nurses to increase their knowledge level and gain
perfection in clinical practices? Yes No
Q12. Any suggestions for future research.