Case Study: Business Process Analytics & Change at Crater Lakes

This case study provides a detailed analysis of the business processes at Crater Lakes Caravan and Camping Park, focusing on process categorization modeling using Porter's Five Forces and Earl's model, capability maturity model assessment, and process modeling of both the Caravan and Camping Park operations. It examines the implications of the 7PMG model on both entities, calculates cycle times, and proposes redesigns for improved efficiency. The study also explores the management system required for effective business process management, emphasizing standardization and continuous optimization to reduce costs and minimize errors. Desklib offers a wealth of similar solved assignments and study resources for students.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
Business Process Analytics and Change
Name of the Student
Name of the University
Author Note

1BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
Introduction................................................................................................................................3
Modelling report of business process of Crater Lakes Caravan............................................3
Process categorization modelling.......................................................................................3
Case functions matrix.............................................................................................................5
Capability maturity model......................................................................................................6
Modelling of process of Crater Lakes Caravan......................................................................7
Modelling of process of the Camping Park............................................................................8
Implication of 7PMG on Crater Lakes Caravan....................................................................8
Implication of 7PMG on Camping Park................................................................................9
Calculation of cycle time of Crater Lakes Caravan...............................................................9
Calculation of cycle time of Camping Park.........................................................................10
Redesigning of Crater Lakes Caravan..................................................................................11
Redesigning of Camping Park.............................................................................................12
Management system of business process.............................................................................12
Conclusion................................................................................................................................15
References................................................................................................................................16

2BUSINESS PROCESS ANALYTICS AND CHANGE

3BUSINESS PROCESS ANALYTICS AND CHANGE
Introduction
A business process management is a concept which is developed and designed
analysing all the operations that is currently processing within an organisation and all this
information are used for the management of business. This is rather justified by various
Business models required for the operations which can be defined as the discovering of the
model, analysing analysis of the model, and the optimisation for improvement and
automation of business process (Bernstein & Soffer, 2015). Various scenarios are present in
this case which is developed to make sure that the current running business process is able to
be enhanced in various ways. Business process management is able to be improved in in
numerous ways and the enhancement is brought about an organisation in the above-
mentioned ways. These processes make sure that end to end business process management
can be gathered and at the same time the analysis can be performed through continuous
optimisation processes. It is also generated by the use of execution and monitoring of the
operations management that have been improving. The improvement has already been
confirmed by implementing the initiation of varied forms of techniques that is included in an
organisation for reducing the cost and at the same time optimising the processes for
minimising all the human occurrence of errors that it has the ability to keep up at different
levels within the organisational operations.
Modelling report of business process of Crater Lakes Caravan
Process categorization modelling
The process categorisation model is what that forms the base of all the analysis that
would be conducted in this entire report. This would be channelized through the utilisation of
the identification model for categorising all the designation face throughout the product

4BUSINESS PROCESS ANALYTICS AND CHANGE
utilised for creating an interrelationship. This particular set of inter-relationship in the
designation phase for a particular product already has been developing (Polyvyanyy et al.,
2017). This is again put forward with the help of a Porter's Five Force Model. This model
known as the Porter's Five Force Model and it was initiated for being utilised within an
organisation for helping the business organisation in the analysis of all the operations that has
been going on within an organisation. This technique was first established or developed in the
year 1985. For this process the Porter’s Five Force Model has been able to identify the
business processes and at the same time provides the analysis of the advantages and the
shortcomings of the business process as per the analysis.
That would be the utilisation of another tool in this case that would make sure the
categorisation of the interrelationship between different categorisation models for the
development of a product involved in this particular phase. This tool is known as the Earl's
model of classification. The classification is based upon the categorisation of the business
processes and it was found in the year 1994. It can be also added that the Porter's Five Force
model can also be initiated for the establishment and analysis of the value chain that would
range from the entire accounting activities comma including primary activities and all
through to secondary activities. The following process would combine different steps to
make out the final classification as mentioned in Porter’s Value Chain Analysis.
Firm Infrastructure
Human Reosurce Management
Technology Development
Procurement
Inbound Logistics
Production
Outbound Logistics
Marketing and Sales
Services

5BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 1: Process categorization modelling
(Source: Created by Author)
Case functions matrix
Case types
General
Accommodation
Parks
Crater Lakes
Caravan
Camping
Park
Management
Process X X X
Risk X X X
Operations
Registration X X X
Finding consult X X X
Comprehensive
examination
X X X
Initial & follow-up
accommodation
management
X X X
Maintenance of the
camping sites
X
Shared Amenities X X
Support
Short-term campers X X X
ICT X X X
Finance
Development X X X
Table 1: Case Functions Matrix
Firm Infrastructure
Human Reosurce Management
Technology Development
Procurement
Inbound Logistics
Production
Outbound Logistics
Marketing and Sales
Services

6BUSINESS PROCESS ANALYTICS AND CHANGE
(Source: Created by Author)
Capability maturity model
In any organisation, the capability maturity model defines the methodology that an
organisation utilizes for ensuring that all the functions within the capability maturity model
defines all the processes that it should be involved within the business process for the further
development of a software. Capability maturity model is handled for the development of a
particular software for a particular organisation that defines all the stages through which the
software is developed keeping in mind about the requirements of the particular organisation
(Probst, Schlee & Reichert, 2018). It is the evolutionary model consisting of five different
levels and is described utilising a path. This part is mostly revolutionary as per its nature and
often it is seen that the processes lead to the development of the entire software following a
proper and systematic preceded that is well organised from all the aspects of developing the
system.
1
Initital
2
Repeatable
3
Defined
4
Managed
5
Optimizing
Continuous
improvement process
Standard consistent
process

7BUSINESS PROCESS ANALYTICS AND CHANGE
Updating camper
information and
registering new camper
information
Understanding short or
long-term campers
Looking for camper
identification proof
Providing the
behaviour
policy and
asking for the
agreement
Checking of
available
amenities and
cabin costs
Looking for
insurance
coverageMaking payments
for services
Next Booking Appointment
Figure 2: Capability Maturity Model
(Source: Created by Author)
Few steps are implemented within the capability maturity model that is found to be
often leading to the better analysis of all the operations within the business organisation and
helps in improving the business process for that particular organisation by making sure that
the business operations optimise the entire organisation as a whole.
Modelling of process of Crater Lakes Caravan
Figure 3: Modelling of Process of Crater Lakes Caravan
(Source: Created by Author)

8BUSINESS PROCESS ANALYTICS AND CHANGE
Updating camper
information and
registering new camper
information
Understanding short
or long-term
campers
Customer
bookings
Providing campers
with additional
amenities
Customer
feedback
follows up
Looking for
insurance
coverage
Making
payments
services
Next camper booking
Modelling of process of the Camping Park
Figure 4: Modelling Process of Orthodontic
(Source: Created by Author)
Implication of 7PMG on Crater Lakes Caravan
Amongst all the other ingredients for initial steps that would be amalgamated together
for or making sure that a business process modelling of the entire organisation is set is
according to the standardized processes of 7PMG and its standardized guidelines and
developed outlines. This would be developed into you are a whole plan with the help of
different steps (Varela, Trilling & Monteiro, 2017). There would be an implementation of
total 8 steps in number which would have the ability to be represented utilising the factors
that would combine to form the full model. The business process would thus gain minimise
route with wood and all the events and the structure to the business process body as it was

9BUSINESS PROCESS ANALYTICS AND CHANGE
incorporated before. All the procedure within the organisation and the processes which
would be going through you are all aligned with the standardization of the 7PMG models.
Implication of 7PMG on Camping Park
This idea behind the utilization of the 7PMG for the Business Process of the Camping
Park is taken into consideration because of the impeccable amount of the varied benefits that
can be applied to the business process because of the utilization. In addition to this, there are
also numerous amounts of added implications to this process as well with the implementation
of the 7PMG as well. The process guidelines can describe this extremely well given the
suggestions for the implementation of the 7PMG (Zimoch et al., 2018). This would help in
the determination of the ways by which the amalgamation or the merging of all the elements
of 7PMG can be estimated. The model describes feasibly how the elements are firmly present
in the model even after the amalgamation procedure. The implementation of the 7PMG
model helps in the merging of all the estimated plans that makes the business organization
expect the enhancement of the existing business process with the implemented operational
systems.
Calculation of cycle time of Crater Lakes Caravan
The calculation of the cycle time for Central Lakes Caravan has been initiated and this
can be further demonstrated to be calculated in the following way:
Listing and updating of camper information - 5 minutes
Conclusion Outcome – 5 minutes
Comprehensive test - 5 minutes
Initial process for the booking of the customers - 10 minutes

10BUSINESS PROCESS ANALYTICS AND CHANGE
Maintenance of the amenities and the accommodations - 120 minutes
Payment- 10 minutes
Next booking - 5 minutes
Therefore, the calculated Cycle Time = (5 + 5 + 5 + 10 + 120 + 10 + 5) minutes =
160 minutes.
Calculation of cycle time of Camping Park
The entire calculation for finding out the cycle time for Camping Park can be carried
out in the following process as below:
Patient camper registration - 5 minutes
Findings outcome- 5 minutes
Comprehensive test to determine short term or long-term customers - 5 minutes
Initial booking procedures - 5 minutes
Maintenance and amenities providing procedures - 120 minutes
Making payment - 10 minutes
Next appointment booking - 5 minutes
Orthodontic Care Cycle Time = (5 + 5 + 5 + 5 + 120 + 10 + 5) minutes = 155
minutes

11BUSINESS PROCESS ANALYTICS AND CHANGE
Arrival of the
camper outside
of the booking
period or
booking time
Camper
information
registration and
updating
Segregation of
the campers and
payment
schemes
Findings about
the camper
needs
Providing
Initial
Amenities
Follow up,
Maintenance and
presenting the
generated information
Looking for and
making service
payment
insurance
coverage
Next appointment
booking
Redesigning of Crater Lakes Caravan
Figure 5: Redesigning of Crater Lakes Caravan
(Source: Created by Author)