Business Process Analysis: Crater Lakes Caravan Park Case Study Report

This report presents a comprehensive analysis of the business processes at Crater Lakes Caravan and Camping Park, aiming to identify and resolve operational inefficiencies. It begins with an executive summary outlining the key issues related to timing and workload, which impact employee satisfaction and service speed. The report employs Earl’s process categorization techniques and develops a capability maturity model and case function matrix to understand the current state. It then analyzes the existing processes, creating an 'AS IS' diagram to visualize the current workflow, and proposes solutions visualized in a 'TO BE' diagram. These solutions include process redesign and automation to reduce the time required for admission and service processes. The report also incorporates discussions on 7PGM for customer admission and amenities, along with cycle time analysis for both admission and service processes, to demonstrate the impact of proposed changes.

Team Process Design Case Study
Crater Lakes Caravan and Camping Park

Executive summary
This report brings an overview of the business process model analysis and suggested the
solution for resolving the problems in the Cater Lake Park. Currently, the park management
faces some issues related to the timing and workload. The current system is not enough to meet
the current requirement. All employees are struggling to improve the speed of service. Delay and
long queue affect employee satisfaction. So that the park management comes forward to resolve
these issues. All the suggested solutions for the problems are discussed in this report. This report
contains the Earl’s business process categorization techniques are used. Then the capability
maturity model for the Cater Lake Part is developed and shown in the report. Case function
matrix for the Cater Lake Park is created. Then the current process is analyzed. Then the AS
diagram is developed. Then the solution for resolving the problems are identified. And they are
shown in the To-Be diagram. By adopting the appropriate methods and strategies the time
required for the admission process is reduced.
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Table of Contents
1.0 Introduction...........................................................................................................................3
2.0 Business Process modeling report for crater lakes...............................................................3
2.1 Earl’s Process categorization model.................................................................................3
2.2 Capability maturity model................................................................................................4
2.3 Case function matrix.........................................................................................................5
2.4 Process model for getting admission on park...................................................................6
2.5 Process model for getting services in the park..................................................................7
2.6 7PGM discussion for getting admission on park..............................................................7
2.7 7PGM discussion for getting amenities in the park..........................................................8
2.8 Cycle time for getting admission on park.........................................................................8
2.9 Cycle time for getting services in the park.......................................................................9
2.10 Redesign for getting admission on park............................................................................9
2.11 Redesign for getting services in the park........................................................................10
2.12 Automation......................................................................................................................10
3.0 Conclusion..........................................................................................................................11
4.0 References...........................................................................................................................12
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1.0 Introduction
The subsidy and amenity of the company Carter Lakes Caravan and Campaign Park are
taken as the case study for the report. And this also gives a brief study of the facilities of caravan
and Campaign Park. The report consists of various models that explain the development of their
services and their payment options. Models such as that are used for the planning the information
system in an organization, model for the organization development, the model for the
implementation of the services of Crater Lakes Caravan and Camping Park, In order to improve
the process of payments spiral model is implemented. "AS IS" is the process that plays a major
role in this report for explaining the activities that are taken part. "To be" is also the major
method that is used in this report which explains about the various strategies that are
implemented in this project.
2.0 Business Process modeling report for crater lakes
2.1 Earl’s Process categorization model
Stages of growth give organizational growth with respect to improve the information
technology and planning of information system in terms of various stages. There are different
stages of the growth model, Earl Model is one of the major of those models, and Earl
concentrates attention on the stages through which organizations plan in passing their
information systems. The model of Earl which proceed with the issues of human resource,
organization. The changes in the information are decorated by this model. The data arresting is
also suggested by the process of Earl. For the development of the facility and the payment
methods in accordance with the campers which is easy for Campaign to securely capture the
data. For the strategic development of the services, the evolution of data technology has
proceeded in this process. The thought of describing the future with this process is also executed.
By knowing or understanding about the existing environment, depending upon that the present
situation is also created. The campers which are used in this process that is used for the cleaning,
utilization of shower and laundry. These campers are provided with the swipe key, for access to
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all areas, including park entry and exit. This was used by the Staff Demonstrator (Bhatnagar &
Kumar Singh, 2013).
 Customer initiating/registering/finishing
 Working employees provide the route map that explains about the entry, exit,
laundry, toilets, and recreation rooms
 Campers are provided with the swipe key or access to and they demonstrate about the
entry and exit.
 Water is provided at S1/day and washing machine is provided at S2/day and
refrigerators are provided at S3/day
 Visitors timing for the entering the park, security hall and the leaving time is
illustrated clearly
 The cleaning and the utilization of the toilets by the campers is also explained
 The unwanted rubbish and garbage are picked the grasses are removed by the staff
who are working ("CENTRALIZING APPLICATION CRASH INFORMATION IN
SDLC", 2017).
 Recreational activities were also performed in this process
2.2 Capability maturity model
The model of capability maturity is used to make note of operations or activities based on
the process model. This model process is to advance the process of the model. It is developed in
the middle year of 1980. The organizational services are emerged by accomplishing this model.
The attribute of the constructive process is that explains the model of the capability maturity.
There are various principal elements used in this model that is explained on Titov et al on 2016.
Some of the features are it explains the advantages of community with experiences, it has a space
for beginning the model, the structure for the actions and ways to improve the organization.
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Figure 1 Capability maturity model (Bhatnagar & Kumar Singh, 2013)
This model has four different processes namely standard consisted process, predictable
process, analysis process, and continuous improvement process. This model undergoes five
stages those are the initial stage, repeatable stage, defined stage, managed stage and optimization
of the model. It has a pattern of this process carried follows the stages one by one. These stages
should not be skipped for omitted for the effective development of the model. In every stage, the
information of the model is given for the understandability (Ding, 2014). The software process
is carried out in the third stage. The analysis of the organizational process is on managed stage.
In the optimization stage, the feedback of the current process is given to that model.
2.3 Case function matrix
It is the process of boundaries that depends on the function of the organization. Case
function categories the cases to handle the service and products in a better way. The functions
are explained and decomposed on each level of detailed information of every unit on the
organization. Each unit makes different roles in processing. A single large process has all
functions and data types. Based on the model functional case is given in matrix form. The case
function of the model has activities, maintenance and use of laundry, toilet, and shower and entry
and exit process on the customer's park. These functions are used for making views and for the
management function. This is for internal customers. Each matrix is split into many matrices of
data. The splitting up of the cases are based on the functional matrices. In the given image it
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shows the report for maintenance and management of the business model Crater Lakes Caravan
and Camping Park.
2.4 Process model for getting admission on park
The process model for organizations plays a different major position in the company.
First, the consumer needs to clarify the correction of the process and the voter ID are must to be
submitted. Then invade the details (driver, license and vehicles) of the requirements, after the
required details that move on to the next statement in the signing of the register that involves in
the customer for the locations. Then the recreational of the vehicle are in the swipe key, the
accounts are in cleared and the guest can leave the place (Gupta, Ahlawat & Sagar, 2017)
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2.5 Process model for getting services in the park
The SDLC is defined as a structure of a mentioned work in the development of software
at every step. The system involves that to modify, continue and change in the software for the
organization. The performance of the SDLC consists of the following phases: Planning,
Implementation, Testing, Documentation, Deployment and maintaining the software
development. The first phase is planning, it is the main part of the development and it has a main
qualified one in the organization. Then it is modifying the project in resolute. The next designs
are implementation (according to the client's) where the company applied, Testing (the bugs are
modified), Documentation (where the project are referenced in every step. Whereas the models
of development and maintenance for the acceptance. The Maintaining of the software is
completed by the requirements of the new software. These model will provide the more
beneficial for the SDLC. The model of every phase explains each of the processes. Then the
service of this process in the SDLC.
2.6 7PGM discussion for getting admission on park
The 7PGM technique is a well-known technique used in the business process. This
method is used for developing the new system from scratch. It has seven guide lines. Each
guideline describes the method for building the new project. Here the desirable properties that
can be used to improve the current system are described. In Crater Lake, staffs check the
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customer's identity and collect fees to admit the customers inside the park. Here the 7PGM
model developed for the Customers admission process is described (Karim, Albuolayan, Saba &
Rehman, 2016). The customer admission process consists of activities like customer check-in
process, identity checking (generally driving license or voter id), entering information collected
from the customers, check vehicle registration, signing the register, etc.
2.7 7PGM discussion for getting amenities in the park
In the 7PGM model for amenities contains the process guidelines for getting various
amenities like laundry, shower, and toilets. It also contains pieces of information about
maintenance activity, monitoring activity cleaning activity (Ohlsson, Han & Bouwman, 2017).
2.8 Cycle time for getting admission on park
Cycle time is a time spent on the different activities involved in the project. In most
cases, projects success depends on the cycle time for the project. In this section, the cycle time
for the park admission process is given (Sharma & Singh, 2015). It includes various activities
like Customer check-in, registration, and details verification process.
Various activities involved in admission
process
Time Spent
Buffer time 10 min
Data collection and entering into database 10 min
Identify card checking 5 min
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Other paper work 5 min
Details collection 5 min
Map explanation 5 min
Demonstration 5 min
Overall time 45 min
2.9 Cycle time for getting services in the park
Crater Lake Park provides various amenities for its customers. In this section, the
calculation of the cycle time for the various services is shown. Various activities included in this
process are cleaning toilets and showers by campers, collecting rubbish and disposals, and
checking the caravan cabins, etc.
Various activities involved in service Time Spent
Cleaning of toilets and showers 30 min
Rubbish collection and disposals 45 min
Site cleaning 5 min
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Mowing of site 10 min
Cleaning decks 45 min
over all time 135 min
2.10 Redesign for getting admission on park
There are two different processes involved in the process of redesigning they are known
as Manual Process, Automatic Process In which that explains about the registration process of
the campers and it also gives the location for the processing, cleaning sessions of shower blocks
and toilets are explained with the timing (Ohlsson, Han and Bouwman, 2017). Cabin cleaning
with the separate timing. The time duration of these services will get reduced by the introduction
of the SDLC model. For the booking session, the campers need to wait for about 2 hours. The
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payment process will be spontaneous after the implementation of the spiral model and the time
duration for these activities are reduced.
2.11 Redesign for getting services in the park
This Redesigning Process also includes two different steps which are the same as the
Manual Process and Automatic Process (Vijayakumar & Arun, 2017). These two process which
explains about the customer check-in that checks the automatic scan of voter card, Driver's
License, and vehicle's Documents with the fetching details about the current driver and his
driving license with the date of the vehicle’s registration. And this also gives the Park Map for
the Visitor's Mobile Application which is considered as the swipe card for their entry. And in the
Automatic Process Payment Platform is also existed for the paying and the visitors leaving time
is also provided at the end of the session.
2.12 Steps involved in Automation system implemetnation
 Automation: There are four steps in the waterfall model for the transformation.
1. Preparation for model: The goals are created to accomplish the research for the
model.
2. Incubation: The construction of the model is started.
3. Evaluation to model: The perception of the work on the model is valued.
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