This project management plan outlines the business transformation project for Crayon Pharmaceuticals, focusing on implementing B2B and B2C customer service. The plan details the project's goals, objectives, and requirements, including functional and non-functional aspects. It includes a work breakdown structure, timeline, resource allocation, and cost estimations. The plan also incorporates a Gantt chart, network diagram, and a comprehensive risk management strategy. Stakeholder analysis, a communication plan, and quality management are also addressed. The project aims to improve customer service through CRM, HRM, and logistics implementation, with a detailed deployment plan and post-project review recommendations. The project anticipates completion within 53 days, with an estimated cost of $54,280.
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