VIT PMIT Project Management: Customer Solutions Implementation Project

This project management assignment outlines the implementation of a comprehensive business package for Crayon Pharmaceuticals, aiming to integrate various business processes like payroll, HRM, and SCM. The project, starting on November 18, 2019, encompasses requirement analysis, project planning, design and development, system specifications, data migration, detailed testing, training, and deployment. It includes a detailed work breakdown structure, project schedule, resource allocation, cost estimation, Gantt chart, network diagram, and a risk management plan. The project's functional requirements include business packages and cloud storage, while non-functional requirements address system configurations and security. Stakeholder roles and communication plans are defined, and a post-project review is planned. The expected benefits include enhanced B2B and B2C operations and relations with clients, with a significant return on investment through increased profit margins.

Running Head: PMIT PROJECT MANAGEMENT
Customer Solutions Implementation for Crayon Pharmaceuticals
Name of the Student
Name of the University

1PMIT PROJECT MANAGEMENT
Executive Summary
This project involves implementation of an all-in-one business package for Crayon Pharmaceuticals.
Once the project is complete and delivered, the system is expected to have multi-fold benefits on the
overall business of the company. While the project comes with significant investment cost, it can be
easily recovered through high profit margin that is expected to grow after the project is completed.

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Table of Contents
Introduction and Project Outline.................................................................................................................3
Project Functional and Non-Functional Requirements................................................................................3
Envisaged Project Team Members..............................................................................................................4
Project Plan.................................................................................................................................................4
Project Scope and Work Breakdown Structure.......................................................................................4
Estimation of Project Schedule (Time)....................................................................................................7
Resource Needs for the Project...............................................................................................................9
Gantt Chart and Network Diagram of the Project...................................................................................9
Estimation of Project Cost.....................................................................................................................13
Quality Plan for the Project...................................................................................................................16
Project Stakeholder Analysis.................................................................................................................16
Project Communication Plan.................................................................................................................17
Risk Management Plan..........................................................................................................................17
Project Deployment Plan.......................................................................................................................18
Sign Off..................................................................................................................................................18
Post Project Review and Recommendations.........................................................................................18
Conclusion.................................................................................................................................................19
References.................................................................................................................................................20

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Introduction and Project Outline
Crayon Pharmaceuticals is a business organisation that wants to integrate all the business
processes together in one common system. The processes that the company want to integrate include
payroll, HRM, SAP, SCM, logistics and others. The company expect that the integration of the systems
will help them enhance their B2B and B2C operations and relations with the clients as a whole ( Laudon
& Laudon, 2016).
This project involves development of the integrated system in which not only the all-in-one
business package will be installed but also the entire business data will be migrated to the cloud such
that the entire business process can be conducted with least manual interference. The project starts on
18th November 2019 and is expected to be completed by 5th May 2020.
Project Functional and Non-Functional Requirements
The functional requirements of the project are as follows (Joosten, Basten & Mellis, 2016).
 Business packages like HRM, payroll, CRM, SCM and others
 Cloud storage system for data management and operations
 Associated hardware and software
The non-functional requirements of the project as follows (Harrison & Lock, 2017).
 Firewalls and other support software
 Various system configurations for realistic and real time data management processes

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Envisaged Project Team Members
The main team members of the project are:
 Project Managers
 Business and Marketing Manager
 Content Writer
 System Management Specialist
 Integrator
 Programmer
 Information Technology Manager
 Technical Officer
 Project Supervisor
Project Plan
Project Scope and Work Breakdown Structure
The scope of the project includes installation of server, installation of hardware and software,
subscription to cloud, migration of data to cloud and installation of all-in-one business package (Putra,
Ahlan & Kartiwi, 2016).
The work breakdown structure of the project is as follows.
WBS Task Name
0 Implementation of Customer Solution for Crayon Pharmaceuticals
1 Project Starting
1.1 Requirement Analysis and Discussion
1.2 Development of Initial and Rough Project Plan

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1.3 Propose Requirements of the New System
1.4 Determine if the Proposed System in Feasible for the Business
1.5 Develop Project Proposal and Forward to Management for Approval
1.6 Milestone: Approval to Proceed
2 Project Planning
2.1 Identify the Main In-Scope Items of the Project
2.2 Specify Objectives and Goals of the Project
2.3 Determine Project Schedule
2.4 Determine Project Budget with Maximum Accuracy
2.5 Identify the Main Financial Benefits of the Project
2.6 Risk Assessment and Development of Risk Management Plan
2.7 Develop Quality Standards for the Project
2.8 Assign Employees to Stakeholder Roles
2.9 Assign Duties to the Stakeholders in the Project
2.10 Assign External Stakeholders of the Project
2.11 Develop Project Plan Document
2.12 Milestone: Completion of Project Planning
3 Design and Development
3.1 Development of the Server Room
3.2 Install Cables in the Server Room
3.3 Purchase of Server Hardware
3.4 Install Server Hardware
3.5 Connection with Cables and Performance Testing
3.6 Activate the Server
4 Setting System Specifications
4.1 Receive Feedbacks from Clients
4.2 Identify the System Requirements
4.3 Specify Requirements based on Client Feedbacks
4.4 Milestone 3: Specification Setting Complete for the Project
5 Data Conversion and Migration

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5.1 Data Structure Specification and Development
5.2 Design of Data Extractor Script
5.3 Performing Data Validation
5.4 Develop Appropriate Data Migration Configurations
5.5 Extract Data for Migration
5.6 Data Migration Testing
5.7 Mitigation of Data Extraction Errors
5.8 Migrate Bulk Data to Cloud
5.9 Milestone: Data Migration Complete
6 Detailed Testing
6.1 Installation of Necessary Business Packages
6.2 Demo Testing of the Business Packages
6.3 Integration of the Packages with the Main System
6.4 Testing for Bugs and Issues in the System
6.5 Testing from Client End
6.6 Milestone: Testing Complete
7 Training and Documentation
7.1 Project Documentation
7.2 Training Sessions for the Staff of the Organisation Regarding System Management
7.3 Hand Over System Management User Manuals to the Staff
8 Sign Off and Closing
8.1 Review of the Hardware and Software Performance
8.2 Review the Working of the Business Packages
8.3 Review Staff Training Results
8.4 Review Results of User Acceptance Test
8.5 Sign Off from the Stakeholders
8.6 Milestone: Project Officially Closed

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Estimation of Project Schedule (Time)
WBS Task Name Duration Start Finish
0 Implementation of Customer Solution for Crayon Pharmaceuticals 122 days Mon 18-11-19 Tue 05-05-20
1 Project Starting 17 days Mon 18-11-19 Tue 10-12-19
1.1 Requirement Analysis and Discussion 4 days Mon 18-11-19 Thu 21-11-19
1.2 Development of Initial and Rough Project Plan 5 days Fri 22-11-19 Thu 28-11-19
1.3 Propose Requirements of the New System 1 day Fri 29-11-19 Fri 29-11-19
1.4 Determine if the Proposed System in Feasible for the Business 3 days Mon 02-12-19 Wed 04-12-19
1.5 Develop Project Proposal and Forward to Management for Approval 4 days Thu 05-12-19 Tue 10-12-19
1.6 Milestone: Approval to Proceed 0 days Tue 10-12-19 Tue 10-12-19
2 Project Planning 28 days Wed 11-12-19 Fri 17-01-20
2.1 Identify the Main In-Scope Items of the Project 3 days Wed 11-12-19 Fri 13-12-19
2.2 Specify Objectives and Goals of the Project 3 days Mon 16-12-19 Wed 18-12-19
2.3 Determine Project Schedule 1 day Thu 19-12-19 Thu 19-12-19
2.4 Determine Project Budget with Maximum Accuracy 4 days Fri 20-12-19 Wed 25-12-19
2.5 Identify the Main Financial Benefits of the Project 3 days Thu 26-12-19 Mon 30-12-19
2.6 Risk Assessment and Development of Risk Management Plan 4 days Tue 31-12-19 Fri 03-01-20
2.7 Develop Quality Standards for the Project 2 days Mon 06-01-20 Tue 07-01-20
2.8 Assign Employees to Stakeholder Roles 1 day Wed 08-01-20 Wed 08-01-20
2.9 Assign Duties to the Stakeholders in the Project 1 day Thu 09-01-20 Thu 09-01-20
2.10 Assign External Stakeholders of the Project 1 day Fri 10-01-20 Fri 10-01-20
2.11 Develop Project Plan Document 5 days Mon 13-01-20 Fri 17-01-20
2.12 Milestone: Completion of Project Planning 0 days Fri 17-01-20 Fri 17-01-20
3 Design and Development 14 days Mon 20-01-20 Thu 06-02-20
3.1 Development of the Server Room 5 days Mon 20-01-20 Fri 24-01-20
3.2 Install Cables in the Server Room 2 days Mon 27-01-20 Tue 28-01-20
3.3 Purchase of Server Hardware 2 days Wed 29-01-20 Thu 30-01-20
3.4 Install Server Hardware 2 days Fri 31-01-20 Mon 03-02-20
3.5 Connection with Cables and Performance Testing 2 days Tue 04-02-20 Wed 05-02-20
3.6 Activate the Server 1 day Thu 06-02-20 Thu 06-02-20
4 Setting System Specifications 11 days Fri 07-02-20 Fri 21-02-20
4.1 Receive Feedbacks from Clients 6 days Fri 07-02-20 Fri 14-02-20
4.2 Identify the System Requirements 3 days Mon 17-02-20 Wed 19-02-20

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4.3 Specify Requirements based on Client Feedbacks 2 days Thu 20-02-20 Fri 21-02-20
4.4 Milestone 3: Specification Setting Complete for the Project 0 days Fri 21-02-20 Fri 21-02-20
5 Data Conversion and Migration 36 days Wed 11-03-20 Wed 29-04-20
5.1 Data Structure Specification and Development 3 days Wed 11-03-20 Fri 13-03-20
5.2 Design of Data Extractor Script 10 days Mon 16-03-20 Fri 27-03-20
5.3 Performing Data Validation 4 days Mon 30-03-20 Thu 02-04-20
5.4 Develop Appropriate Data Migration Configurations 5 days Fri 03-04-20 Thu 09-04-20
5.5 Extract Data for Migration 2 days Fri 10-04-20 Mon 13-04-20
5.6 Data Migration Testing 5 days Tue 14-04-20 Mon 20-04-20
5.7 Mitigation of Data Extraction Errors 5 days Tue 21-04-20 Mon 27-04-20
5.8 Migrate Bulk Data to Cloud 2 days Tue 28-04-20 Wed 29-04-20
5.9 Milestone: Data Migration Complete 0 days Wed 29-04-20 Wed 29-04-20
6 Detailed Testing 26 days Mon 24-02-20 Mon 30-03-20
6.1 Installation of Necessary Business Packages 8 days Mon 24-02-20 Wed 04-03-20
6.2 Demo Testing of the Business Packages 4 days Thu 05-03-20 Tue 10-03-20
6.3 Integration of the Packages with the Main System 2 days Wed 11-03-20 Thu 12-03-20
6.4 Testing for Bugs and Issues in the System 10 days Fri 13-03-20 Thu 26-03-20
6.5 Testing from Client End 2 days Fri 27-03-20 Mon 30-03-20
6.6 Milestone: Testing Complete 0 days Mon 30-03-20 Mon 30-03-20
7 Training and Documentation 16 days Tue 31-03-20 Tue 21-04-20
7.1 Project Documentation 5 days Tue 31-03-20 Mon 06-04-20
7.2 Training Sessions for the Staff of the Organisation Regarding System
Management 10 days Tue 07-04-20 Mon 20-04-20
7.3 Hand Over System Management User Manuals to the Staff 1 day Tue 21-04-20 Tue 21-04-20
8 Sign Off and Closing 40 days Wed 11-03-20 Tue 05-05-20
8.1 Review of the Hardware and Software Performance 3 days Wed 11-03-20 Fri 13-03-20
8.2 Review the Working of the Business Packages 3 days Thu 30-04-20 Mon 04-05-20
8.3 Review Staff Training Results 2 days Tue 21-04-20 Wed 22-04-20
8.4 Review Results of User Acceptance Test 2 days Tue 31-03-20 Wed 01-04-20
8.5 Sign Off from the Stakeholders 1 day Tue 05-05-20 Tue 05-05-20
8.6 Milestone: Project Officially Closed 0 days Tue 05-05-20 Tue 05-05-20

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Resource Needs for the Project
Resource Name Type Max. Units Std. Rate
Project Managers Work 200% $300.00/hr
Business and Marketing Manager Work 100% $120.00/hr
Content Writer Work 100% $80.00/hr
System Management Specialist Work 100% $100.00/hr
Integrator Work 100% $125.00/hr
Programmer Work 200% $115.00/hr
Information Technology Manager Work 100% $140.00/hr
Technical Officer Work 100% $130.00/hr
Project Supervisor Work 100% $95.00/hr
Server Room Development Material $5,000.00
Costs of Cables Material $200.00
Supplier Charges Work 100% $25.00/hr
SAP Package Cost Material $5,000.00
Cloud Cost Material $1,500.00
Server Cost Material $3,000.00
Other Costs including Labor Material $5,000.00
Gantt Chart and Network Diagram of the Project
The Gantt chart of the project is as follows.

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ID WBS Task Name Duration Start Finish
0 0 Implementation of Customer Solution for Crayon
Phemaceuticals
122 days Mon 18-11-19 Tue 05-05-20
1 1 Project Starting 17 days Mon 18-11-19 Tue 10-12-19
2 1.1 Requirement Analysis and Discussion 4 days Mon 18-11-19 Thu 21-11-19
3 1.2 Development of Initial and Rough Project Plan 5 days Fri 22-11-19 Thu 28-11-19
4 1.3 Propose Requirements of the New System 1 day Fri 29-11-19 Fri 29-11-19
5 1.4 Determine if the Proposed System in Feasible for
the Business
3 days Mon 02-12-19 Wed 04-12-19
6 1.5 Develop Project Proposal and Forward to
Management for Approval
4 days Thu 05-12-19 Tue 10-12-19
7 1.6 Milestone: Approval to Proceed 0 days Tue 10-12-19 Tue 10-12-19
8 2 Project Planning 28 days Wed 11-12-19 Fri 17-01-20
9 2.1 Identify the Main In-Scope Items of the Project 3 days Wed 11-12-19 Fri 13-12-19
10 2.2 Specify Objectives and Goals of the Project 3 days Mon 16-12-19 Wed 18-12-19
11 2.3 Determine Project Schedule 1 day Thu 19-12-19 Thu 19-12-19
12 2.4 Determine Project Budget with Maximum Accuracy4 days Fri 20-12-19 Wed 25-12-19
13 2.5 Identify the Main Financial Benefits of the Project 3 days Thu 26-12-19 Mon 30-12-19
14 2.6 Risk Assessment and Development of Risk
Management Plan
4 days Tue 31-12-19 Fri 03-01-20
15 2.7 Develop Quality Standards for the Project 2 days Mon 06-01-20 Tue 07-01-20
16 2.8 Assign Employees to Stakeholder Roles 1 day Wed 08-01-20 Wed 08-01-20
17 2.9 Assign Duties to the Stakeholders in the Project 1 day Thu 09-01-20 Thu 09-01-20
18 2.10 Assign External Stakeholders of the Project 1 day Fri 10-01-20 Fri 10-01-20
19 2.11 Develop Project Plan Document 5 days Mon 13-01-20 Fri 17-01-20
20 2.12 Milestone: Completion of Project Planning 0 days Fri 17-01-20 Fri 17-01-20
21 3 Design and Development 14 days Mon 20-01-20 Thu 06-02-20
22 3.1 Development of the Server Room 5 days Mon 20-01-20 Fri 24-01-20
23 3.2 Install Cables in the Server Room 2 days Mon 27-01-20 Tue 28-01-20
24 3.3 Purchase of Server Hardware 2 days Wed 29-01-20 Thu 30-01-20
25 3.4 Install Server Hardware 2 days Fri 31-01-20 Mon 03-02-20
26 3.5 Connection with Cables and Performance Testing 2 days Tue 04-02-20 Wed 05-02-20
27 3.6 Activate the Server 1 day Thu 06-02-20 Thu 06-02-20
28 4 Setting System Specifications 11 days Fri 07-02-20 Fri 21-02-20
29 4.1 Receive Feedbacks from Clients 6 days Fri 07-02-20 Fri 14-02-20
30 4.2 Identify the System Requirements 3 days Mon 17-02-20 Wed 19-02-20
31 4.3 Specify Requirements based on Client Feedbacks 2 days Thu 20-02-20 Fri 21-02-20
32 4.4 Milestone 3: Specification Setting Complete for the Project0 days Fri 21-02-20 Fri 21-02-20
33 5 Data Conversion and Migration 36 days Wed 11-03-20 Wed 29-04-20
34 5.1 Data Structure Specification and Development 3 days Wed 11-03-20 Fri 13-03-20
35 5.2 Design of Data Extractor Script 10 days Mon 16-03-20 Fri 27-03-20
36 5.3 Performing Data Validation 4 days Mon 30-03-20 Thu 02-04-20
37 5.4 Develop Appropriate Data Migration Configurations5 days Fri 03-04-20 Thu 09-04-20
38 5.5 Extract Data for Migration 2 days Fri 10-04-20 Mon 13-04-20
39 5.6 Data Migration Testing 5 days Tue 14-04-20 Mon 20-04-20
40 5.7 Mitigation of Data Extraction Errors 5 days Tue 21-04-20 Mon 27-04-20
41 5.8 Migrate Bulk Data to Cloud 2 days Tue 28-04-20 Wed 29-04-20
42 5.9 Milestone: Data Migration Complete 0 days Wed 29-04-20 Wed 29-04-20
43 6 Detailed Testing 26 days Mon 24-02-20 Mon 30-03-20
44 6.1 Installation of Necessary Business Packages 8 days Mon 24-02-20 Wed 04-03-20
45 6.2 Demo Testing of the Business Packages 4 days Thu 05-03-20 Tue 10-03-20
46 6.3 Integration of the Packages with the Main System 2 days Wed 11-03-20 Thu 12-03-20
47 6.4 Testing for Bugs and Issues in the System 10 days Fri 13-03-20 Thu 26-03-20
48 6.5 Testing from Client End 2 days Fri 27-03-20 Mon 30-03-20
49 6.6 Milestone: Testing Complete 0 days Mon 30-03-20 Mon 30-03-20
50 7 Training and Documentation 16 days Tue 31-03-20 Tue 21-04-20
51 7.1 Project Documentation 5 days Tue 31-03-20 Mon 06-04-20
52 7.2 Training Sessions for the Staff of the Organisation
Regarding System Management
10 days Tue 07-04-20 Mon 20-04-20
53 7.3 Hand Over System Management User Manuals to the Staff1 day Tue 21-04-20 Tue 21-04-20
54 8 Sign Off and Closing 40 days Wed 11-03-20 Tue 05-05-20
55 8.1 Review of the Hardware and Software Performance3 days Wed 11-03-20 Fri 13-03-20
56 8.2 Review the Working of the Business Packages 3 days Thu 30-04-20 Mon 04-05-20
57 8.3 Review Staff Training Results 2 days Tue 21-04-20 Wed 22-04-20
58 8.4 Review Results of User Acceptance Test 2 days Tue 31-03-20 Wed 01-04-20
59 8.5 Sign Off from the Stakeholders 1 day Tue 05-05-20 Tue 05-05-20
Business and Marketing M
Business and Marketing
Business and Marketing
Business and Marketing
Information Technology
10-12
Information Technology
Information Technology
Information Technology
Information Technology
Information Technology
Information Technology
Information Technology
Information Technology
Information Technology
Information Technology
Information Technology
17-01
Project Managers,Serve
Costs of Cables[1],Supp
Information Technology
Information Technology
Information Technology
Information Technology
Programmer
Programmer
Programmer
21-02
Programmer,Cloud Cos
Programmer
Programmer
Programmer
Programmer
Programmer
Programmer
Programmer
29-04
Integrator,SAP Package
Integrator
Integrator
Integrator
Integrator
30-03
Programmer,Integrato
Programmer,Integrato
Programmer,Integrato
Project Managers
Project Managers
Project Managers
Project Managers
Project Managers
Sep Jan May
1st Quarter 4th Quarter 3rd Quarte

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Figure 1: Gantt Chart of the Project
(Source: Created by Author)