Credit Cards & HRM in Sainsbury's: Business Module Semester 1/2

This assignment for a business module explores various aspects of credit cards and human resource management (HRM), using Sainsbury's as a case study. It includes a library search on credit cards using ScienceDirect, detailing search strategies for relevant information. An annotated bibliography of ten sources examines customer preferences related to credit cards. Critical thinking is applied to Sainsbury's handling of reputation management in light of negative news. An Excel-based case study analyzes sales data for a small game business. Finally, a report writing section discusses the roles of HRM and IT in organizational effectiveness, again using Sainsbury's as an example, highlighting strategic HRM practices and the IT department's role in employee productivity and security. Desklib provides access to this and other student-contributed assignments and study resources.

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Introduction to Business
Module Name:
Module code:
Your SID:
Academic year:
Semester:
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Table of Contents
TASK 1 – Library search...........................................................................................................3
TASK 2 – Referencing and academic literature review.............................................................4
TASK 3 – Critical Thinking.......................................................................................................7
Reference List............................................................................................................................7
TASK 4: Case study using excel................................................................................................9
TASK 5 - Report Writing.........................................................................................................12
Introduction..............................................................................................................................15
Discussion................................................................................................................................15
Conclusion................................................................................................................................18
Reference List..........................................................................................................................20
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TASK 1 – Library search
Here for the discussion of library search a popular business database namely ScienceDirect
has been selected to provide brief information about specific topic credit cards. The above
database mentioned would help in collecting detailed information about specific topic where
using several approaches or ways to effectively search for researched article, journal or book
having authentic information. The online database being in two-part as the dataset and
interface for data access, one of such proposal to search for information and material on
individual aspect being mention within ScienceDirect would be searching through filling
‘author name and keywords’ box seen in ‘Advanced search' option. This would facilitate to
search exact information provided by authors that give authentic researched information in a
field of credit cards. Another approach of search would be through entering a name of ‘Book
title or Journal name’ which would help to find different articles shorted by relevancy and
date including keywords motioned prior. This approach is not only a fast way to research but
also provide exact sources for in-depth information including methodologies, findings and
discussion along conclusion. Journal or book being a large source of information if
researched with the specific title would facilitate researcher to have properly arranged
information for developing specific knowledge respect to a particular topic or subject.
Thirdly, one can refine their searching information based on publication title, article title and
year of publication is another approach to search for material or information from the
database as ScienceDirect. For one of the advance workplace of researching information’s
‘Limiters' would be important facet as highlighting the ability to add search limit applies
before search executed facilitating a straightforward approach to make searching keyword
specific as precise search.
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TASK 2 – Referencing and academic literature review
For creating an annotated bibliography, as per the task instruction, ten items from a variety of
sources on an aspect of Credit Cards in the context of customer preference has been provided.
The reason for selecting a specific source mainly respective of their mentioned information to
chosen aspect is explained as follows-
Article 1: Sohn, S.Y., Lim, K.T. and Ju, Y., 2014. Optimisation strategy of credit line
management for credit card business. Computers & Operations Research, 48, pp.81-88.
Respective of the credit card in context to customer preference of its usage for purchase and
shopping, the article that is selected provides information related to optimising strategies for
managing credit card businesses as per changing the preference of customers as well
identifying proper amount for credits offered to customers.
Article 2: Basnet, H.C. and Donou‐Adonsou, F., 2016. Internet, consumer spending, and
credit card balance: Evidence from US consumers. Review of Financial Economics, 30(1),
pp.11-22.
The source selected as it examines role of internet carrying credit card balance among
household customers and the ways in which aspect related to income, education, age, gender,
race etc. make a difference in customers for moving credit dept cards while having access to
internet increasing.
Article 3: Shefrin, H. and Nicols, C.M., 2014. Credit card behavior, financial styles, and
heuristics. Journal of Business Research, 67(8), pp.1679-1687.
The reason for selecting the article is that it provides finding and data on credit card use
segmented respect to borrowing and spending preference of consumers. With offering great
variability occurring in financial literacy, the paper gives frugal heuristic aimed to make
consumer make better and effective budgeting decision while using credit cards.
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Article 4: Wang, D., Chen, B. and Chen, J., 2018. Credit card fraud detection strategies with
consumer incentives. Omega.
The source is selected as it provides information on how companies could benefit their
customers and improve their preference over credit cards usage increases strategic detection
for frauds with consumer incentives.
Article 5: Elliehausen, G. and Hannon, S.M., 2018. The Credit Card Act and consumer
finance company lending. Journal of Financial Intermediation, 34, pp.109-119.
Reason for choosing particular sources is that it demonstrates how several laws and acts
protect consumer preference of using credit cards as well as how act’s restriction on risk
management practices contributed to decreasing in the card holding by more significant risk,
non-prime consumer but little impact in prime-customer.
Article 6: Butaru, F., Chen, Q., Clark, B., Das, S., Lo, A.W. and Siddique, A., 2016. Risk
and risk management in the credit card industry. Journal of Banking & Finance, 72, pp.218-
239.
The article was chosen to provide detailed information about several risks being involved in
using credit cards where customers often preferred theft of sensitive personal information as
major risk involved in credit card usage. The paper supports requirement for customised
methods to regulate and supervise financial institute to better service its potential customers.
Article 7: Vieira, K.M., de Oliveira, M.O.R. and Kunkel, F.I.R., 2016. The Credit Card Use
and Debt: Is there a trade-off between compulsive buying and ill-being perception?. Journal
of Behavioral and Experimental Finance, 10, pp.75-87.
Reason for selecting specific source is its differential approach to consider ill-being
perception and compulsive construct act opposite to dimension on debt and credit card usage
where study supports the idea of purchase decision making procedure with credit cards.
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Article 8: Joewono, T.B., Effendi, B.A., Gultom, H.S. and Rajagukguk, R.P., 2017. Influence
of Personal Banking Behaviour on the Usage of the Electronic Card for Toll Road
Payment. Transportation research procedia, 25, pp.4454-4471.
The reason for choosing a particular article is that it provides information regarding several
benefits provided to customer individual to credit card usage. The paper investigates
customer behaviour of using a credit card as the electronic card for payment and creating
influence on banking behaviour.
Article 9: Carneiro, N., Figueira, G. and Costa, M., 2017. A data mining based system for
credit-card fraud detection in e-tail. Decision Support Systems, 95, pp.91-101.
The respective article has been selected as it includes case study regarding credit-card fraud
detection by e-tail company has the initiative to reduce such with increasing customer
preference providing proper feedback and safe credit card usage to help the individual to
implement and design data mining system of fraud detection.
Article 10: Alvarez, F. and Lippi, F., 2017. Cash burns An inventory model with a cash-
credit choice. Journal of Monetary Economics, 90, pp.99-112.
The article has been selected to collect information based on means of payment choices and
cash management as optimising usages of a credit card by customers in both credit and cash.
The source provides the logical mapping between an observable statistic and fundamental
parameter providing detail information customer size and frequency of withdrawing money
for payment choices.
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TASK 3 – Critical Thinking
The company selected here is Sainsbury who has been the second largest supermarket chain
in the UK with a market share of 16.9% (Sainsburys, 2019). As per the lousy news story
highlighting violation of sustainable policy, thousands of job being at risk in organization and
company facing equal pay battle, to effectively and efficiently handle such circumstances in
rising reputation of company and making better growth of improvement, management listen
to several concerns and in case news comes from authentic channels or sources it might
consider such improvement within organizational context. As per Sjöström et al. (2015)
through managing, transparency has been an essential step of the above organisation to
handle its lousy news report where without removing negative comments and ignoring issues
if claims are right they admit it or not they declare it as fake or misleading. In case of severe
bad news story presented about the company to hamper its reputation in the marketplace, for
handling such situation it often put efforts in writing thoughtful reply aimed in addressing
customers concerns. Doorley and Garcia (2015) add that good news story often help the
company to establish itself in the minds of potential customers attracting their interest and
trust towards company's products and services enhancing the reputation of the company. As
in case of Sainsbury, respect to a good news story it aims to utilise such information to
improve its market reach highlighting their values and objective that aims requirement for
customer delivering them better quality products or services as a step to enhance company's
reputation in the eye of customers.
Reference List
Sjöström, S., Enbom, J. and Öhman, A., 2015, February. Towards a theory of news
management in public sector organizations. In 3rd International Conference on Management
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Leadership and Governance (ICMLG), Massey Univ, Auckland, NEW ZEALAND, FEB 12-
13, 2015. (pp. 233-239). Academic Conferences Limited.
Sainsburys. (2019). Title. [online] Available at:
https://www.about.sainsburys.co.uk/investors/annual-report-2018 [Accessed 7 Jan. 2019].
Doorley, J. and Garcia, H.F., 2015. Reputation management: The key to successful public
relations and corporate communication. Routledge.
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TASK 4: Case study using excel
Task9a
Formulas
Formulas
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Task9B
As per the assessment, the excel spreadsheet includes the range of different formulas
functions, mathematical calculations, algorithms and other mathematical, analytical tools and
techniques to enhance the cost, financials and other calculation words more easily. As per the
assessment, the excel includes a brief evaluation of different me\mathematical algorithms,
mathematical functions and other related functions for data analyses. The business entities
mostly use excel spreadsheets for development for recording evaluating and analysing bid
data bans and numeric. It has been assessed that usage of excel can engage different formulas
and different calculative options that can be used for analytics of massive data. The
introduction of excel also evaluates the import and export of large data due to the opening of
the large column and row options availed in the spreadsheet. There are charting and graphics
preparation options availed in excel sheet, which helps the user to provide data in a graphical
format to understand rise or decline of different sales, cost, profit and different form of
analytical data.
In the particular case analysis of the small game business of Games Console Dust Covers, as
included step by step sales analysis of its sold covers in a specific week of the year. The excel
sheet has been used for alignment of coversheets and evaluates sales that have been made by
covers from Monday to Saturday. The excel sheet has used forms of summations,
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multiplications for reporting the total sales that have been generated from sales of different
covers of the company. It has also evaluated the distinct change of currency at the end of
spreadsheet and assessed shift in currency rates and spreadsheet show sales of produces in
Euro as well as in pounds.
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TASK 5 - Report Writing
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