McDonald's Crew Trainer Role Play: Leadership and Experience

This report details a crew trainer role play experience within McDonald's, utilizing the Gibbs reflective model to analyze the experience. The report describes the assigned responsibilities, including managing staff, ensuring cleanliness, and providing training. It delves into the author's feelings and thoughts, highlighting the challenges of multi-tasking, time management, and the importance of communication. The evaluation section discusses both positive and negative aspects of the experience, such as improved communication skills versus difficulties in time management and leadership. The analysis section examines a conflict involving the implementation of new technology and the strategies used to resolve it. The conclusion reflects on lessons learned and suggests improvements for future role plays, emphasizing the need for enhanced skills in leadership and time management. The action plan outlines strategies for future scenarios, focusing on employee analysis, training programs, and continuous feedback to improve performance and achieve business goals.

Community Engagement

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Description (What happened).....................................................................................................1
Feelings (What were you thinking and feeling)..........................................................................2
Evaluation (What was good and bad about the experience).......................................................2
Analysis (What else can you make of the situation)...................................................................3
Conclusion (What else could you have done).............................................................................4
Action Plan (If it rose again what would you do).......................................................................4
CONCLUSION................................................................................................................................5
.........................................................................................................................................................5
REFERENCES ...............................................................................................................................6

INTRODUCTION
Every company need to manage health and safety of people as well as business. It is
important for entity to have skilled and capable individual for managing such work. Here, I am
going to revel about my and duties as a crew trainer in McDonald's. It depicts some barriers also
which I have faced during performing responsibilities under this company. Further more, it also
explains strategies and techniques through which I have proved myself as a good trainer. For this
purpose Gibbs model has been taken to reflect the entire scenario. The main purpose for this role
play is to understand employees of organisation and view issues related with cleanliness, health
and safety.
MAIN BODY
Description (What happened)
Here I am working as a crew trainer in McDonald's. I have been assigned different roles
and responsibilities in order to manager employees and staff of organisation. The responsibility
which I have to perform are managing staff from kitchen, front counter management, checking
dates and bin, to keep record of employees who have booked meals and the wastage and taken by
them. I should also ensure about use of yellow cone while they are mopping floor. I should
make sure about staff are separating vegetarian and meat tongs. I should check and keep staff of
organisation in positions so that they keep kitchen in organised way. After assessing roles and
responsibility to me. I need to force employees to follow it for maintaining environment of
kitchen to be healthy and safe. As every customer prefer to have clean and healthy food and
surrounding. It is very important for business to use proper act related to health and safety of
customer. I have also assigned work to provide training to staff for proper managing of kitchen
and using all equipment related with health and safety for better outcome.
The different responsibilities have been assigned to me which are going to be performed
by me in different ways in order to get better outcome. For managing kitchen staff, I should
provide them training related to use of equipment and use of cap while preparing foods. In case
of front counter, I should compel receptionist to wear proper uniform, greet each and every
customers visiting stores. Similarly, I should teach kitchen manager to check outdated and expiry
date products on regular basis. The receptionist should check and verify record on employees
who have booked their meals and proving them on timely and serving in best way. This helps in

knowing about food eaten and wastage made by customers. Through this organisation can known
taste and preference of consumers. While mopping floor, the staff should use yellow cone for
better cleaning and mopping. I should make kitchen manager to use separate utensils and
equipment for vegetarians and meat people in order to feel them comfort. Also in order to
organise kitchen in proper manner the staff should stand in a position.
Feelings (What were you thinking and feeling)
Since this company work at large scale which includes various department for different
profile having high market value. When I joined this organisation as a fresher I had wonderful
feeling that I would learn new things and gain experience. As it is working in large scale so it
provide good opportunities for all category of people. After giving my good performance to
entity I had appointed to play role as a crew trainer and to cope up with organisation value it was
very pressurised for me. My feeling regarding management of new roles and responsibilities was
very excited as well as tough. It was totally a new job given to me where I have to play various
role at a time for effective running of organisation. Though it was very difficult for me to
manage all given task at beginning but afterwards I managed myself for given task.
My communication skill was good which was plus point for me to communicate with
staff and workers working in organisation as they easily understood what I was going to say and
follow instructions given to me. I got to learn new things and gain different experience through
this role play. Through this work, I also came to know that proper communication is required for
every task. My thinking was different before I played role but once I played, it totally changed
me because I learned various new things which is important for living in corporate world.
Evaluation (What was good and bad about the experience)
After playing role I faced both good as well as bad experience. These both experience
taught me something for better outcome. The good experience helps me in motivating and
encouraging for giving my best to assign roles and responsibilities. The good experience which I
have learned through role played is that I came to know about my communication skills which is
required for performing work. As every people of organisation appreciate my team work because
I did not focus on individual but focusing on group in order to achieve results. My interpersonal
skills was also appreciate-able because I talked with each and every staff and worker regarding
any problem they faced while working in an organisation and any improvement required for

running entity effectively and efficiently. This helps me a lot to improve my skills in effective
way in order to solve any issues faced in an organisation.
Similarly, the bad experience which I have faced through role played is that I was given
multi task to perform at a time but due to performing of all task at a time, I could not even
performed single task. My self management was also not good enough in order to handle each
and every activities of organisation. I should faced leadership skill in order to lead team and staff
for performing their task in an organisation. Even I could not managed time properly for
completing task due to which important work remain incomplete. This need to be improved by
me for better performance. As bad experience helps me to correct my mistakes which I have
committed while playing job role. This taught me a lot to know more about problems and issues
which employees have faced while doing their work. Even I could learn the ways to learn and
improve my skills such as leadership, time management skills and multi tasking so that I could
not make any mistake in future.
Analysis (What else can you make of the situation)
McDonald's has introduced new technology in order to communicate with their
customers more effectively and efficiently. As this is new and latest technology which has not
used by any other organisation. The employees working in entity denied to accept this
technology for used as they were more habitual with old concept. This created conflict with their
manager and subordinates. In this situation, I being crew trainer influenced employees working
in organisation for better outcome. For this I arranged meeting with working staff and worker to
make them realise to save their time and energy with use of latest technology. I also make them
aware about using of new things and upgrading knowledge, skills according to current scenario.
They listened to me very carefully but denied to use that adopted technology. Thus, being crew
trainer I should insist and motivate worker for using it.
In order to cope up with this situation, I made strategy for effective using of technology. I
made compulsory for every worker to use technology for week and see outcome. If they feel
comfortable working on it then they should use it. After a week I arranged meeting with staff and
asked views as they were very happy to use such technology which save their time, energy and
made work quick and easy. Also with consent of manager I provided benefits to worker in terms
of money, gift, coupons which motivated them to give their best and perform good work. Thus,
in this way, I analysed, studied conflict between manager and staff, used techniques and

strategies to get best results. With this situation I can know about my skills and knowledge in
order tom solve particular situation or problems. It improve my confidence skill, problem solving
and decision making skills which is required in organisation.
Conclusion (What else could you have done)
If I could get opportunity to play role of crew trainer I can prove myself more better in
order to achieve goal and objective of business. Every people participating in role can learn
something new and different things. This help them a lot to work in smooth and effective
manner. Here, staff performed their role and responsibility and manager provide them guidance
to work. If I faced same problem again I could do it in different way. As soon as role assigned to
me I should go through books and journal to get knowledge about problem and solve
accordingly. I also need to learn more about issues so that exact solution can be found. There are
various skills that need to be improve by myself in order to work diligently. This can be improve
by reading books, solving problems in different ways and participating in various activities.
The bad experience which I have gained through role played will be improved more
effectively so that in future if same work assigned to me then I can perform it more effectively.
In order to achieve set goal and objective of organisation, staff as well as manager need to work
together so that both skills and knowledge can be used at same time. As being crew trainer, I
should possessed some skill which is very important for business in order to give proper
guidance to others. Apart from above, I should be able to manage multi task at time so that I can
perform more work.
Action Plan (If it rose again what would you do)
If I get an opportunity to play the role of crew trainer in McDonald's I could not commit
same mistakes which I have done for first time. Through played role of crew trainer can build
and enhance my different skills and knowledge. Firstly I need to analyse each and every
employees working in an organisation. Through analysis I could easily find their strength,
weaknesses, skills and knowledge. In every organisation, high, average and low average category
of people works. As per their capability I should assign them work and they should perform it. In
case of employees having any weakness I should make some strategy and plan according to their
issue and provide them training programmes.
If any issues and problems arise related with crew trainer I can easily resolve it because
of experienced which I have learned through playing role. There are various strategies which

can be made for employees and staff for improving them. This helps them to improve themselves
and achieve goal of business. Apart from above, staff should be provided regular training
programmes and make aware about individual roles and responsibilities. Enterprise can also take
feedback on continue basis for improving business as well as employees. In this way I can make
plan if I would assign same work again in future to prove myself better than others. Thus, I
should focus on making effective action plan in order to achieve result or outcome from assigned
work.
CONCLUSION
From this report it can be concluded that person should possess skills and knowledge in
order to perform any work assigned to them. Here, role play of crew trainer is assigned to
individual in order to perform various roles and responsibilities. The people should study each
and every duties and performed accordingly. In case of weaknesses it should be improved and
provide better training and development programmes. Here, crew trainee performed various
duties such as managing kitchen staff, wearing of yellow cone while mapping floor, checking
expiry date of products and ensuring about booking of employees related with meals. Thus, in
this way work should be identified for better achievement of results.

REFERENCES
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