Business Crisis Management: Detailed Plan Template & Checklists

This document presents a comprehensive crisis plan template designed to equip businesses with the necessary tools and information to navigate emergencies effectively. The template includes sections for documenting essential business details, emergency contact information for key personnel and service providers, and a letter of authority for delegating responsibilities. It also covers financial and insurance details, staff and client registers, asset inventories, and critical business functions. The plan emphasizes risk prioritization with a severity matrix and templates for identifying minimization and contingency actions. Furthermore, it provides guidance on evacuation procedures, critical service checklists, communication strategies, and emergency grab bag essentials. Data backup procedures and recovery checklists are included to ensure business continuity and facilitate a swift return to normal operations after a crisis.

Crisis plan template
Introduction
The following plan Crisis plan template has been compiled to capture critical information you will need in a crisis. Don’t be daunted by its length, it provides
a clear concise step by step format to work through.
Contents

Crisis plan template 1
Introduction 1
Business Details 3
Emergency Contacts - key people contact details 3
Letter of authority 6
Finance/ Insurance / Lease Details 7
Registers 10
Staff 10
Key clients/customers 11
Supplier Contact Register 12
Assets 13
Critical Business Functions 14
Risk Prioritisation Template 15
Evacuation Plan 19
Critical Functions 20
Critical Services Checklist 24
Communications Plan Checklist 25
Emergency Grab Bag 26
Data Backup 27
Recovery Checklist 28

Business Details
Business name Carpe Diem
Business address Carpe Diem enclave, Gold Coast, Queensland, Australia
Australian Business Number (ABN) ABN 54008087761
Australian Company Number (ACN) ACN 100000028
Tax File Number (TFN) for your business 123456782
Emergency Contacts - key people contact details
Type Company Contact person Email Phone
Power of Attorney Carpe Diem Holdings George Blackwater [e-mail] 0491572155
Accountant Azure group Melissa Moore [e-mail] 0491628456
Bank Manager Commonwealth Bank Ramon Nomar [e-mail] 0491775412
Solicitor Marino Law Keiran Lee [e-mail] 0491558796
Insurance Broker Bluewell Abey Brookes [e-mail] 0491896574
Doctor After hours doctor Mariott Thatcher [e-mail] 0491489822
Type Company Contact person Email Phone
Air conditioning (heating or
cooling)
Paharganj Mick Blue [e-mail] 491788956
Building — landlord/agent Salve properties Harish Salve [e-mail] 491362596

Building — lease Salve properties Shweta Salve [e-mail] 491256897
Building — repairs Gold Coast repairs Gary Lang [e-mail] 491758796
Business coach/mentor Career Launcher Bobby Newport newport_bobby @career.au 491758485
Business equipment — fax
machine/s
Haier Andy Dwyer [e-mail] 491793792
Business equipment —
photocopier/s
Sony April Ludgate [e-mail] 491750392
Business equipment —
printer/s
Hewlett Packard Michael Scott [e-mail] 491562390
Business equipment — other Solutions hub Carlton Banks [e-mail] 491653210
Cash register/s Gold Coast cashiers Pamela Halpert [e-mail] 491369825
Computers — hardware
systems
IBM-Lenovo Tom Haverford [e-mail] 491789653
Computers — maintenance FIx-IT Kelly Kapoor [e-mail] 491235987
Computers — software
systems
Software solutions Andy Bernard [e-mail] 491908078
Computers — web
design/SEO or other
providers
Popup designers Stanley Hudson [e-mail] 491775858
Electrician Schrute and sons Dwight Schrute [e-mail]
m
491759896
Electricity supplier Gold Coast Energy Ron Swanson [e-mail] 491563290
Fire detection equipment
(alarms/sensors)
Gold Coast Fire services Ann Perkins [e-mail] 491879863
Firefighting equipment Safelife Ethel Harris [e-mail] 491606560
Gas supply Elga Gold Coast Chandler Ping [e-mail] 491704569

Generator(s) or back-up
power supply
Arduino backup Rachel Star [e-mail] 491750636
Locksmith Navtal Jordi Sanchez [e-mail] 491798503
Mail services/post office Gold Coast Post office Garry Gergich [e-mail] 491798520
Plumber Venturo Plumbing Helena Foy [e-mail] 491329639
Refrigeration system/s Carrier Gabbe Lewis [e-mail] 491032036
Security system/s AWD securities Joey Hertz [e-mail] 491859569
Telephone provider/s Company one Monica Aniston [e-mail] 491707075
● landline/s
● mobile/s
● VOIP
Water supply Gold Coast Water supply Ross Bauer [e-mail] 491809658

Letter of authority
(on letterhead)
TO WHOM IT MAY CONCERN.
I …………………, …………................................... ............................
(name)
………………………………………………………………………...........
(position in and name of business)
...........................................................................................................
..........................................................................................................
(address)
Hereby authorise
......................................................................................................... ........................................................................................................
(name) (position in and name of business)
to discuss my business/financial affairs on my behalf.
Yours sincerely
Signature
Name Date

Finance/ Insurance / Lease Details
Business Bank Details
I have _______ Business Accounts
(Security alert: make arrangements for PINs and passwords to be accessed only by the trusted person of your choice. Do not record
them here unless you are absolutely confident they will be the only person seeing this document)
My business banker is Contact details
Bank
Name of account Account number BSB Number
Direct debits associated with this account (if any)
Company (&contact
details)
Amount of debit Date of Debit
Bank
Name of account Account number BSB Number
Direct debits associated with this account (if any)
Company (&contact
details)
Amount of debit Date of Debit
EFTPOS transactions &
machine maintenance
Insurance
Company Policy No. Renewal Date Location of Policy

Building
Contents
Other insurance
(e.g. – disability,
trauma etc)
(1)
(2)
(3)
(Note: If any insurance policy is paid by direct debit rather than by invoice, be sure to make a note of that.)

Business Leases
Building
(Address of the building)
Equipment
(Describe the leased
equipment)
Cars
(Registration number(s) of
vehicle(s)
Mobile Phones
(Describe the vendor or the
service provider)
Building Equipment Cars Mobile Phones
Who are the payments
made to?
When are payments due?

Registers
Staff
Name Address Contact
Number
In case of
emergency
Contact
Relationship Contact
Number
Mindy Main 491754
01
Geoffrey Main Father 4910657
79
Tom Wriddle 491787
80
Marvolo
Wriddle
Grandfather 4989266
54
Ban ka Moon 491798
52
Suu ki Moon Wife 4919832
07
Billy Bateson 491606
53
Tony Clark Roommate 4913930
87
TJ Detweiler 491709
85
CJ Detwiler Father 4917598
66
Spinelli Ashley 497750
96
Abraham
Astor
Brother-in-law 4910059
23
Gus Griswold 491775
82
Sakura
Griswold
Mother 4918252
02
Zackery Smith 491787
58
Mary Smith Sister 4917586
68
Bill Surrey 491696
30
Tim Surrey Brother 4913699
02
Donna
Donovan
491756
30
Gemma
Donovan
Aunt 4917575
75
Thomas
Thompson
491751
03
Jeffrey
Thompson
Brother 4917859
32

Miley Haze 491765
10
Brooke Haze Sister 4917569
32
Brienne Tarth 491750
36
Victoria Tarth Mother 4917863
20
Arya Lark 491790
53
Sophia
Hemway
Roommate 4913205
69
Stoya Magister 491703
20
Billy Magister Husband 4917820
53
Binny Mathew 491032
02
Holly Mather Wife 4917920
36
Goldie Barman 491765
30
Isha Barman Wife 4917930
31
Jordan James 491056
92
Jayden
James
Sister 4917582
01

Key clients/customers
Customer Name Customer Details
(1) Gold coast tourers Part of the Australian Tourism department
(2) Madelyn Ryan Head of hospitality care
(3) Neville Short Bottom Member of parliament
(4) Harry Lorde Regular tourist
(5) Ron Beasley Critic