Implementing Crisis Management Strategies for Technological Failure

This essay discusses crisis management strategies in response to technological failures within organizations. It addresses background issues such as data loss, website hacking, and challenges in data collection due to technological advancements. The essay identifies potential crises, including personnel shortages, high implementation costs, and public reluctance to share data due to security concerns. It proposes solutions like identifying and addressing the causes of hacking, data encryption, temporary hiring for data collection, thorough training for personnel, supplementary budgeting, and civic education to build trust with clients and customers. The essay emphasizes the importance of using technology responsibly, such as implementing digital identity cards to secure citizen information. It concludes by highlighting how effective crisis management enhances public relations, prevents reputational damage, and fosters long-term stakeholder relationships.

Crises management
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Introduction
 In any organization, some plans have been put by the
administration to be executed in order for the company
to achieve its objectives. These plans are put in place by
consultation between various stakeholders such as top
level managers, subordinates and experts. This is done
for the well being of the company.

Background on technological failure
 Technological crises will involve the lose of information
and data from the companies website and private
storage. According to the management skill some of
current crises include hacking of websites which contain
information a bout the companies resources and
information a bout the worker.

Cont.
 The collection of data is carried out using unique
gadgets that has an acting ability to take personal
details such as fingerprints and a particular picture.
However, there is a significant shortage of people who
deal with data collection and storage.

cont.
 Technology being new to the system only a few people
can know how to work with it, therefore there are a lot of
people who require to be trained on how to carry out the
exercise.
 There is also a possibility of running out of personnel .
This crisis can cause a company to incur a massive loss
in trying to adopt new technology.

Cont.
 The issue of the cost of implementing the whole exercise
is another crisis that needs excellent projection and
consideration before the activity starts. There are a lot
of expenses that the company will incur in the process of
training the staffs, buying, and installation of the
gadgets to for use in exercise and facilitation fee for the
personnel to be engaged in the activity.

Cont.
 Where the collection of information from the citizens is
required using technological way some people will be
reluctant in providing their data for fear of insecurity.
The technology may need to obtain personal and
confidential detail and private such as health status;
therefore people may not trust this technology.

Handling the crisis
 In cases of hacking the business or the company
website, the company should deal with such crises by
identifying the person who caused the crises to minimize
the damage.
 The company also should put in place measure such as
encrypting the data to prevent such vices.

Cont.
 The company should take measures such as hiring
people temporary bases to collect data of people in
various resident.
 Before data collection activity begins, there must be a
thorough training of officials that will engage in the
exercise so that they may be acquitted with skills to deal
with the new technology.

Cont.
 The company management should prepare in terms of
finances. A supplementary budget should be put in place
to sure that they cater for any extra expenses that come
on the way. This will help the company to manage its
financial budget without any constraints.

Cont.
 The company should facilitate civic education to its
citizen while making sure that they are not misinformed
about the information being collected. The issue of trust
comes up with people not trusting companies and other
organizations with their data. Therefore it is the
responsibility of the company to build trust on the part
of the client and customers.

Cont.
 Technology is only helpful if used in the right manner
and for proper purposes. There is specific ways to deal
with crisis of information of citizens for example by
granting digital identity cards that will contain all
information of the citizen and therefore avoid scenarios
of loss of essential data.