AMP-450V Case Study: Critical Decision Making in Healthcare - Mike

This case study examines a scenario involving Mike, a lab technician facing a critical decision. Late for work, he encounters a spill, forcing him to choose between reporting it and risking his job or ignoring it and potentially causing harm. The paper analyzes the consequences of Mike's decision, including the negative impacts on patient safety and the healthcare organization. It explores the role of management in addressing the situation, emphasizing the importance of clear communication, employee satisfaction, and supportive leadership. The study highlights the need for ethical decision-making and effective staff management to ensure a stable and safe healthcare environment. The case study, drawing from references on patient safety and workplace dynamics, offers insights into critical thinking and its impact on healthcare outcomes.

Running head: CASE STUDY
CASE STUDY ON MIKE
Name of the Student
Name of the University
Author note

1CASE STUDY
In the case study provided displayed that Mike is a lab technician who has been running
late in the last few days. He got a warning from his supervisor stating that Mike might lose his
job, as he was late continuously. However, this job is very important for Mike, as he is the sole
provider for his wife and his child. Therefore, to avoid being late Mike left his home 20 minutes
earlier. He reached his building and saw a spill on the floor. Mike faces a dilemma whether to
clear the floor and reach late for his job or to ignore the spill and reach his office on time. Now,
this situation possesses a question towards Mike regarding the decision that is to be made;
however, both of the options are reflected and explored for further actions. This paper mainly
focusses on increasing awareness of critical decision making for the healthcare provider.
The consequence of report failure
As Mike chose not to report, the spill and his decision have led to negative consequences.
Mike was in a dilemma to report the spill incident or to lose his job for being late. However,
Mike chose to clock in first and save him from being terminated. However, his decision has
created another negative impact on the workplace. Women had met with an accident due to the
spill, and she is undergoing severe pain. Mike is undergoing guilt feeling as he thinks himself to
be the reason for the accident of this woman, as he did not report about the spill.
On the other hand, he has guilt feeling for confessing about it. The women fall, have
affected the facility badly as it would cost resources and time that cannot be compensated
(Dobrzykowski & Tarafdar, 2015). The fall had also made the patient undergo severe pain and
injury, which would make her stay in the hospital with future fear of failing and depression.

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Impact of Mike’s decision on patient safety
As Mike did not report the spill incident, it resulted in an overall negative impact on the patient
as well to the healthcare organisation. In a health organisation, the patient’s safety is always
given priority, yet Mike did not report so it might cause some legal issues towards Mike or to the
organisation. The patient might complain about the healthcare organisation and take necessary
legal actions against them (Delahoz & Labrador, 2014). This might lead to extra expenses and
resources to be used from the organisation. If the patient seeks legal help, then the health
organisation would get negative publicity that would affect their business. The legal issues would
reduce the customer satisfaction score as well as the rating of the hospital.
The patient fall would cause an increase in the workload of the staff as extra assessments,
and monitoring is required that includes physical therapy, radiology tests, case management as
well as ortho-consultation. The patient’s fall would also cause a financial impact on the health
care organisation. It might be possible that the hospital has to pay a compensation prise to the
injured women, which can be very costly (Greysen et al., 2014). As Mike did not inform about
the spill, he might himself have to go through the legal procedure as it had affected the patient’s
safety.
Role of a manager in addressing the issue
The management team must deal with the incident that has happened in the health
organisation carefully. As the CCTV footage has shown that Mike had passed the spill, stared at
it, however, did not inform it to the concerned member about it. Therefore, Mike is marked
guilty in this case. The management must explain the scenario and the consequence
educationally to the employees so that it does not repeat in the future. Mike’s manager needs to

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use proper guiding tools that are based on managerial and leadership, further yielding the
motivation of the staff. Employees engaged in this theory have good outcomes. It is the
responsibility of the managerial team to know whether the employees are satisfied with the job
as it would give the company productivity (Silva & Hain, 2017). The organisation must know if
the employees energised and satisfied with the work. Hence, clear job satisfaction from the
employees must be there for a better outcome.
It is the necessary from the managerial teal to understand about Mike’s job description
such as schedule, previous evaluation, salary and satisfaction from the number of people he had
worked. This would help the manager to have a clear idea about Mike’s present situation and his
working environment. During this time of discussion, Mike can share if he is unsatisfied with the
area that could have contributed to his being late in the office. This policy helps in the regular
rounding up session with the staff members. Rounding session helps supervisors and managers
for taking the time to visit every staff and to know about their families and personal life. This
would help leaders about the problem further getting the cause of negative impact and
performance in the job. It is assumed that Mike recently got a new-born; it might be he had to
take care of his kid and have difficulty in sleeping that has caused a problem for him to wake up
early.
Conclusion
It can be concluded that employees need to be satisfied with the jobs for better output.
Execution of the managerial policies and leadership would help in developing better
communication and staff management by providing stability to the health system.

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References
Delahoz, Y. S., & Labrador, M. A. (2014). Survey on fall detection and fall prevention using
wearable and external sensors. Sensors, 14(10), 19806-19842.
Dobrzykowski, D. D., & Tarafdar, M. (2015). Understanding information exchange in healthcare
operations: Evidence from hospitals and patients. Journal of Operations
Management, 36, 201-214.
Greysen, S. R., Khanna, R. R., Jacolbia, R., Lee, H. M., & Auerbach, A. D. (2014). Tablet
computers for hospitalized patients: a pilot study to improve inpatient
engagement. Journal of hospital medicine, 9(6), 396-399.
Silva, K. B., & Hain, P. (2017). Fall prevention: Breaking apart the cookie cutter
approach. MedSurg Nursing, 26(3), 198-202.