Critical Analysis of Health Management in Healthcare Organizations

This report provides a critical analysis of health management within healthcare organizations, addressing key aspects such as quality management, technological and cultural support, and consultation approaches. The report begins by examining the contribution of critical evaluation in ensuring quality management, emphasizing its role in improving efficiency and patient satisfaction. It then explores the impact of technological support, highlighting advancements in digital applications and their influence on patient services and organizational performance. The report also delves into the importance of cultural support, discussing how a positive work environment and effective communication can enhance employee engagement and patient satisfaction. Furthermore, it investigates consultation approaches in responsive and inclusive health organizations, emphasizing the significance of stakeholder interactions in informed decision-making and continuous process development. The report draws on various scholarly sources to support its arguments and provides a comprehensive overview of the challenges and opportunities in modern health management.

Running head: MANAGEMENT
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Name of the student
Name of the university
Author note

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Table of contents
Introduction......................................................................................................................................2
The contribution of critical evaluation in the quality management implication process.................2
Technological support for professional health organization managers...........................................3
Cultural support for professional health organization managers.....................................................5
Consultation approaches in responsive and inclusive health organizations....................................6
Change approaches in responsive and inclusive health organizations............................................9
Barriers and challenges to effective applied health project, program or organization management
.......................................................................................................................................................11
Conclusion.....................................................................................................................................12
References......................................................................................................................................13

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Introduction
In response to the emerging healthcare challenges, it can be said that with the effective
implications of quality advancement initiatives, it has become easier for the companies to extend
the health benefits of human. It has improved the socio-economic status of people (Wager, Lee
& Glaser, 2017). The purpose of this study is to critically analyze the viewpoint based on the
contribution of critical evaluation process in terms of ensuring the quality management system in
the health care organization. Understanding different types of cultural as well as technological
supports towards the health care sectors the study has focused on analyzing the managerial roles.
Question 1
The contribution of critical evaluation in the quality management implication process
Critical evaluation has become an essential elements in case of ensuring the standard
quality management practices in the workplace (Liebler & McConnell, 2016). Based on the
potential impact of critical evaluation process the implementation of quality management
initiative in a form can be driven. By continuing this it can also be said that in case of ensuring
the engagement of organizations the impact of critical evaluation process in the management
practices cannot be ignored. Critical evaluation plays an important role in terms of increasing
the efficiency of individuals in the workplace. In order to maximizing the efficiency as well as
quality in the workplace, the quality management certification process is being done depending
on the qualitative and quantitative analysis methods. In order to gain the confidence of clients the
universal acceptance of ISO standards not only improves the quality standard in the organization
but also it plays an important role for ensuring the long term sustainability. In order to implement
the quality management standard in the workplace, the critical evaluation process determines the

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different operational elements in the company that helps to drive the growth opportunities. In
response of increasing concerns of quality as well as efficiency, the contribution of critical
evaluation process has become as an important strategic initiative for dealing with the critical
programs in the workplace. In case of emphasizing the contribution critical evaluation process, it
can be said that it plays an important role for reducing the complexity in the organizational
operations. Analyzing the contribution of critical evaluation process in the quality management,
it can be said that analyzing both the internal and external environmental factors, the critical
evaluation process plays an important role for examining the abilities of individuals in the
workplace. This helps to understand the ability of the employees. Using the quantitative
evaluation process, by conducting the interview on the people in a particular organization it
becomes easier for the management to understand the needs and demands of individuals that can
help the management of health organizations to improve the patient satisfaction (Wager, Lee &
Glaser, 2017). On the other hand, it is also true that in terms of implementing the quality
management initiatives, the critical evaluation process can help to improving the operational
activities in the workplace that can indirectly influence the performance management system.
Question 2
Technological support for professional health organization managers
After the globalization, technology has become an important contributor in the medical
sector. Due to the current technological advancements, digital applications have become
common in the management operations (Noe et al., 2017). Mostly in the health organizations, the
technological support has brought the revolution in terms of improving the patient services as
well as bringing the competitive advantages in the market. Investigating the importance of
technological support in the health organizations, it can be said that introducing the machinery

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improvements, it allows the doctors to understand the medical conditions of the patients in better
manner. On the other hand, it is true that due to increasing pollutions as well as changing
lifestyle of human, numbers of medical issues are increasing. In this situation, based on the
technological advancements, it has become easier for the organizations for delivering the
standard health care. On the other hand, it is also true that in the healthcare organizations, the
technological support plays an important role in case of improving the core values in the
workplace. Ensuring the functional efficiency, the technological support has helped to strengthen
the health care delivery system (Chadwick & Collins, 2015). In response to the emerging
healthcare challenges, it can be said that with the effective implications of technological
advancements, it has become easier for the companies to extend the health benefits of human,
which improved the social economic status of people. By supporting this, it can also be said that
technological support has ‘influenced the patient safety functions as well as decreased the
medical errors. By strengthening the interaction process between the healthcare providers and
patients, it has played an important role for improving the internal communications in the health
care organizations.
Van der Voet (2014) opined technological support ion the health sectors has brought the
innovation in the infrastructure of health organizations. Various improvements in the medical
sector have been introduced in the digital era. Health record system, personal health tool, smart
apps and devices have been introduced, which has not only improved the health care service but
also it has played an important role for improving the performance standard of the management.
Mostly in the middle income countries, after the technological innovation, the medical
advancement has contributed in the GDP rate of the company. By improving the medical record
system, the technological support system in the health care organizations has played an important

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role for designing the low resource environments. By providing the accurate patient record the
technological innovation has supported the improvement process of patient record management,
which indirectly driven the patient medical history. Technological support has also reduced the
complexity of medical practices. Different software developers have implemented the wide range
of skills in the health care organizations for bringing the collaboration among the employees. On
the other hand, it is also true that in the healthcare organizations, the technological support plays
an important role in case of improving the core values in the workplace.
Ensuring the functional efficiency, the technological support has helped to strengthen the
health care delivery system (Kossek et al., 2016). In response to the emerging healthcare
challenges, it can be said that with the effective implications of technological advancements, it
has become easier for the companies to extend the health benefits of human, which improved the
social economic status of people. Van der Voet (2014) opined by investigating different types of
technological supports in the health care organizations, it has been identified that reducing the
cost and minimizing the medical errors it has helped to improve the organizational performances
of the health care organizations. With the effective implications of critical evaluation processes it
has been in the health care organizations, the strength as well as weaknesses of the managers in
the organizations can be identified and based in the requirements it can become easier for the
companies to deal with the emerging challenges in the market. Mostly in the health
organizations, the technological support has brought the revolution in terms of improving the
patient services as well as bringing the competitive advantages in the market. Investigating the
importance of technological support in the health organizations, it can be said that introducing
the machinery improvements, it allows the doctors to understand the medical conditions of the
patients in better manner.

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Question 3
Cultural support for professional health organization managers
Cultural environment in the workplace plays an important role in case of driving the
internal environment as well as engagement of individuals towards achieving the organizational
goals and objectives (Bailey, 2015). In order to develop the values in the workplace, it plays an
important role that can effectively drive the positive impact on the internal culture in the
workplace in case of health organizations, delivering the satisfactory health care services to the
patients, it is very important for the managers to ensure the positive environment in the company
so that the job satisfaction can encourage the employees towards maintaining their loyalty
towards the company (Ministry of Health NZ., 2019). The appropriate cultural approaches in the
workplace also helps the managers for motivating the employees for increasing their
contributions for achieving the standard performance goals. Highlighting the traditional values to
the individuals, adopting the effective cultural approaches in the workplace the managers play
the essential role for improving the patient satisfaction. On the other hand, it is also true that
developing the effective communication as well as training programs in the workplace the
cultural values of individuals can be enhanced, which can improve the performance management
system.
Patient service is being considered as one of the important functions in the health care
organizations, in that case adopting an appropriate cultural approach in the workplace, the
managers plays an important role for driving the quality management practices in the health care
organizations. Improving the internal communications it has helped to manage the cultural
environment. On the other hand, Oczkowski et al. (2016) believed that the enhanced rate of
communication with the communities and the customers supports an organization in enhancing

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the position of the venture. Therefore, in this relation, the different links of communication that
are established by the organizations supports in improving the rate of trust and confidence among
the customers and the health care organizations. With the effective implications of critical
evaluation processes it has been in the health care organizations, the strength as well as
weaknesses of the managers in the organizations can be identified and based in the requirements
it can become easier for the companies to deal with the emerging challenges in the market.
Question 4
Consultation approaches in responsive and inclusive health organizations
The consultation with the different individuals assists an organization in improving the
rate of decision making potency of the venture while operating in the different markets. The
different pools of information that are required in the decision making systems are supported
through the enhanced rate of consultations. Elwyn et al. (2017) opined that the enhanced rate of
communication supports an organization in demonstrating the needs of the ventures in
maintaining the efficiency of the operations in adherence to the demand of the customers.
Frequent interactions with different stakeholders in the health care organizations supports the
initiatives of continuous development of the processes with the objective of adhering to the needs
of the customers. On the other hand, Oczkowski et al. (2016) believed that the enhanced rate of
communication with the communities and the customers supports an organization in enhancing
the position of the venture. Therefore, in this relation, the different links of communication that
are established by the organizations supports in improving the rate of trust and confidence among
the customers and the health care organizations.

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The communication with the community stakeholders supports an organization in
enhancing the quality of the operations in alignment with the healthcare based needs of the
customers. On the other hand, the enhanced rate of communication among the internal
stakeholders supports an organization in developing the informed decision making capacities.
Stiggelbout, Pieterse and De Haes (2015) stated that the increased rate of consultation with the
different stakeholders support an organization in identifying the market situation and the demand
of the customers which support the informed decision making process. In this relation, the
healthcare organizations are benefitted through frequent interactions with the stakeholders
through a better understanding of the different changes in the organizational operations. Moges
et al. (2016) opined that communication plays a major role in developing the operations of the
venture while increasing the level of collaboration among the stakeholders. On the other hand,
the collaboration among the stakeholders supports an organizational management in enhancing
the knowledge base of the same while influencing the informed decision making systems.
Therefore, communication and consultation supports an organization in enhancing the decision
making capabilities through suitable understanding of the business situation.
The different forms of consultation approaches that are commenced by the organizational
management are reliant on the position of the venture. Most of the companies hire consultancy
agents who have a wholesome experience in the industry. Elwyn et al. (2017) opined that the
consultancy agents supports the organizational operations through advices that are provided by
the same to the management. On the other hand, the organizations also take steps to develop
suitable links of communication with the different internal stakeholders with the objective of
identifying the issues in the different internal processes.

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Sinnott et al. (2015) opined that the realization of the different issues in the internal
processes of an organization supports the venture in modifying the processes. Apart from the
feedbacks provided by the consultancy agents and the internal stakeholders, the organizational
management also initiates consultation with the different community stakeholders with the
objective of realizing the needs of the same for modifying the propositions. Therefore, in this
relation, the healthcare professional organizations commence different forms of consultation and
communication based approaches with the objective of improving the rate of operations in
adherence to the demand of the customers. The consultation and communication approaches
support healthcare organization in developing the rate of operations in alignment with the
demand of the customers while operating in the different markets.
Question 5
Change approaches in responsive and inclusive health organizations
The modifications that are commenced by the organizations supports the same in
enhancing the rate of sustenance while aligning the propositions to the demand encountered by
the same in the different global economies. Oczkowski et al. (2016) opined that the different
modifications that are commenced by the organizations are reliant on the evaluation of the
external environmental considerations. However, it has been noted that some of the companies
are not open to the change approaches due to the rigid cultural influences. On the other hand, the
resistance from the employees also affects the capacities of the organizations in undertaking
feasible modification in alignment with the needs of the venture. The delineation of the change
approaches are reliant on the examination of the differed environmental concerns that are
encountered by the organizations while operating in the different markets.

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In this relation, the changes that are considered by Hauraki Primary Health
Organization in the process design is admirable. The concerned organization focused on
developing a CRM (Customer Relationship Management) application with the objective of
facilitating increased interactions between the clients and the management (Media, 2019). The
implementation of the CRM was focused on assisting the organization in realizing the healthcare
oriented requirements of the clients and thereby optimizing their technological support systems
for aligning the operations with the needs of the customers. The concerned venture, initiated the
change process through the utilization of Kotter’s change management principles, which guided
the systematic operations of the same towards successful implementation of the technology in
the processes. The utilization of the change management approaches supported the venture in
facilitating change readiness among the internal stakeholders through enhanced communication.
On the other hand, the concerned venture also recruited experienced IT managers and Engineers
for continuing with the efficiency of the operations.
Ellen et al. (2014) opined that the inclusion of different change management approaches
while engaging the employees in the different processes supported the venture in improving the
rate of operations of the venture. The continuous improvements in the process design supported
the venture in successfully implementing the change in the operations while enhancing the arte
of collaboration among the stakeholders to operate in alignment with the objectives of growth of
the venture.
On the other hand, Healthcare NZ, has taken steps to develop a set of raining session for
the employees (HealthCare NZ., 2019). The training session was initiated with the view of
enhancing the skills of the employees while operating in alignment with the objectives of the
venture. However, the employees resisted over the change due to lack of appropriate links of

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communication between the management and the staff members. The concerned organization
developed the change process while adhering to Lewin’s change management model, where the
systematic operations were not described. The lack of subtle levels of communication with the
stakeholders restricted the growth related operations of the venture. The lack of communication
with the internal stakeholders affected the capacity of the venture in implementation the change
measures for improving the productivity of the same.
The lack of appropriate links of communication between the management and the
employees also challenged the rate of engagement of the staff members in the different
processes. Smith (2014) opined that communication plays a major role in resolving the conflicts
in the workforce. However, the lack of sufficient communicational abilities challenged the
change initiative of the venture while supporting the modifications. Therefore, change
approaches that are initiated by the organizations are reliant on the business culture of the
venture. On the other hand, the communication and collaboration of the management and the
staff members assists an organization in ensuring the success of the change process that is being
planned by the venture
Question 6
Barriers and challenges to effective applied health project, program or organization
management
The barriers in the different health projects might affect the capacity of the government or
the private initiators in continuing with the flow of operation in alignment with the objectives of
the venture. The different barriers might be caused due to insufficient funding from the
government, high staff turnover rates, site related issues, modifications in the government