Online Education: Critical Thinking, Problem Solving, and Applications

This assignment delves into the crucial role of critical thinking and problem-solving within the context of online education. It emphasizes the need for individuals to possess strong critical thinking skills, particularly in the face of complex problems and decision-making processes. The assignment highlights the importance of these skills for both students and professionals, using a scenario involving a customer service supervisor who must utilize critical thinking to address customer inquiries and navigate challenging situations. The assignment references relevant sources to support its claims and emphasizes the necessity of these abilities in the modern workplace. The solution focuses on the practical application of critical thinking and problem-solving in a real-world scenario, demonstrating the importance of these skills in professional settings. The assignment provides insights into how critical thinking and problem-solving can be applied to various situations, particularly in the context of online education and customer service.

Running head: ONLINE EDUCATION
Online Education
Name of the Student
Name of the University
Author Note

1ONLINE EDUCATION
Critical thinking has indeed become one of the most significant modes for the online
education process. The process of going through their critical thinking is difficult and
complicated (Teachthought.com. 2020). It will need the proper thinking on some subject and
evaluate it for the better understanding of everyone. Proper critique of the subject is also
influential for the critical thinking process. A person must acquire the problem solving skills so
they could reflect their creativity when making some important decisions regarding thei studies.
Nowadays most employees seeking for jobs do not possess such abilities of thinking about the
issues in a critical manner. The immense workload can be considered as a reason for this kind of
outcome (Cottrell, 2017). If the employees do not have the effective problem solving skills, they
will feel nervous in difficult conditions in the workplace.
However, it is not at all justified for employees to make such comments. At first, they
must possess the cognitive abilities and problem solving skills because they have to face such
difficult practical situations in their college also. The concerned person works as the supervisor
of his company’s customer service team (Teachthought.com. 2020). His company prepares
navigation systems for cars. He must possess the qualities of problem solving because he will
have to convince the customers about the positive points of their products. The agents have to
assist the callers to find the business addresses or other places (Cottrell, 2017). In this scenario,
the concerned Japanese male employee must possess innate depth about the technological
instruments and knowledge about locations where he is posted for the time being.

2ONLINE EDUCATION
References
Cottrell, S. (2017). Critical thinking skills: Effective analysis, argument and reflection.
Macmillan International Higher Education.
Teachthought.com. (2020). 48 Critical Thinking Questions For Any Content Area -. Retrieved 24
February 2020, from https://www.teachthought.com/critical-thinking/48-critical-thinking-
questions-any-content-area/