This project report details the implementation of a CRM system for ABC Convenience Store, a growing business facing challenges in its manual operations. The project involves integrating a CRM system within an ERP package and installing two PCs for automated processes. The report outlines the project's methodology, including a survey of employees, a detailed work breakdown structure (WBS), and an environmental scanning using PESTLE analysis. It includes project charter, project scope statement, and deliverables such as the developed IT system, ERP software, and hardware. The project's goals include reducing manual work and automating processes, with a budget of $50,000 and an estimated duration of 164 working days. The report further describes the project's phases, from initial planning and system design to development, testing, and maintenance, including staff training and a maintenance plan. Key components include the development of a system architecture framework, integration of features, beta version testing, and debugging. The report also highlights the project's risks, constraints, and assumptions, providing a comprehensive overview of the CRM system implementation process.
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