CRM Implementation in Wesfund: Business Requirements Document Analysis

This document is a detailed requirements document for the implementation of a Customer Relationship Management (CRM) system within Westfund Health Insurance. It outlines the project's executive summary, assumptions, restrictions, and limitations. The document provides an overview of data flow and customer workflows, including 'As-Is' and 'To-Be' use cases with diagrams and actor descriptions. It then delves into specific business and functional requirements, covering licensed employees, client relationships, data access, and security. Quality of service requirements are also detailed, including data storage, validation, access, auditing, usability, reliability, performance, supportability, and system availability. The document also specifies interfaces and user interface considerations, along with hardware requirements. Overall, the document provides a comprehensive overview of the CRM implementation project's scope, objectives, and technical specifications.