BSc Business Management - Crystal Travel: People & Performance

This case study report examines Crystal Travel's strategies for enhancing organizational performance through effective people management and employee well-being. It emphasizes the significance of performance management, highlighting tools and techniques such as performance appraisals, key performance indicators (KPIs), 360-degree feedback, personal development plans, and reward & recognition systems. The report explores the crucial role of employee well-being, encompassing financial, physical, emotional, and mental aspects, in boosting motivation and performance. It also discusses how a positive work culture, employee commitment, healthy competition, and personal attachments contribute to the company's success. The report concludes that prioritizing employee well-being and implementing effective performance management practices are essential for Crystal Travel's growth and sustainability. Finally, the report includes a PESTLE analysis to provide insights into the macro-economic factors affecting the company.

BSc (Hons) Business Management
BMP4006
People and Performance
Assessment 1
Case Study: Crystal Travel
Semester 2
Submitted by:
Name:
ID:
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Contents
Introduction 3
What tools and techniques will help improve
organisational performance? 3-5
The role of employee wellbeing in improving motivation
and performance 5-6
Conclusion 6
References 7
Appendix: PESTLE Analysis of Crystal Travel 8-9
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Introduction
In this report it's important to measure the performance of workers to check
the good functioning of workers in the firm. The performance of individual show the
exercise which is implemented by the workers to work in a very effectual manner to
provide its better. The workers performance is an important philanthropic component
that added the value into the firm. The performance management is very significant
to maintain the track record of every employee working in the enterprise(Akbari and
Gözen, 2022). The adequate setup management assist the manager of firm to
determine that which worker is functioning and have a capability to provide its best
and not working in a good manner. The performance of individual management
makes an effectual environment of working in the enterprise its encourage them to
perform in a best way. In this case study it also concentrate on methods which is
very effectual for bettering the overall performance and outputs of CRYSTAL travels.
This travel agency is a mainly related to the travel agency(Youndt and Snell, 2020).
This travel agency perform with a short group of individual and the firm desire to
concentrate on development and expansion of the organization by enhancing the
performance. Apart from this the travel agency also distinct to concentrate on the
well-being of workers so it get motivated and its objective and performance
connected with the firm get enhanced. At last, the case study also include the
PESTEL examine of enterprise.
What tools and techniques will help improve
organisational performance?
The management of performance is very significant and assists in enhancing
the firm performance along with the people. This management of performance
method is utilized by the firm to maintain and measure the performance of workers
and appraise its development within the enterprise(Avgoustaki and Frankort, 2018). In
context of CRYSTAL travel, the methods and equipment's assist the firm to enhance
the performance action:
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 Appraising performance: This is one of the best method to utilize and
encourage the workers to work in difficult way and receive high salary for their
high endeavor. This method is mainly deals with merging the employees
objective with firms objective and work jointly to meet the predetermined
goals. In reference to CRYSTAL travel, the appraisal will assist to determining
the individual performance till the performance of responsibility are better or
appropriate.
 Key performance indicators(KPI): It is an HR software to prove the
appropriate and most effectual equipment in management of performance in
reference to complete the objectives of CRYSTAL travel. This equipment is
offered a key component for creating the better decisions for the
enhancement of firm.
 360 degree feedback: This method is most importantly deals with the
measurement and evaluation of the worker's complete performance which can
be either intrinsic or extrinsic(BEIGOMI and et.al., 2018). At the time of 360
degree evaluation the firm can measure the employees performance it
involves supervisors, customers, colleagues along with the connected clients.
The tool is mainly permits to measure the performance according to the data
of colleagues ideas. In context of CRYSTAL travel, the equipment is helpful in
analyzing the procedure and performance by carrying more individual in
intellectual process. It is very effectual way for the expansion and training of
workers.
 Personal plan for development: This is a very effectual and organized activity
plan. This plan is utilize by the CRYSTAL travel to examine the necessity and
desires it help the personal expansion of worker along with the assistance in
the growth of firm(Tiruneh and Fayek, 2018). To complete the necessity of every
people and it can be evaluated in an appropriate way and explaining the
measures to consider for the accomplishment of the development.
 Function of reward and recognition: In a firm, it is very significant to identify
the good work of the workers an encourage them to perform good. The
workers get demotivate when they identify that their hard work is appreciated
by the leaders and supervisors(Choi, 2020). Each and every worker have a
right to get appraisal for their hard work and more efforts. Deficiency in such
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kind of tasks within the firm create workers aberrant from the company and it
start look forward to change the job. In reference to CRYSTAL travel, the firm
can also carry the function and apply the function to appraise the workers and
motivate them to work best for the firm expansion and development.
The role of employee well-being in improving motivation
and performance
The concept of employee well-being define as a whole superiority of the
worker at the place of working(Desai, 2018). It involves the whole power of the worker
such as financial, physical, emotional and mental mind set of the worker. The culture
of workplace is majorly create an impact on the performance of the worker. The
environment of better firms assists the worker to stay free, open and finally work
better. Because of the high level of satisfaction and open communication in respect
of the problems assist in keeping the better status of relation between employer,
employees and managers. The well-being of workers is immediately connected with
its performance. Workers are the main assets of a firm that carry sales revenue and
assist firm to expand. Objective of worker well-being is enhancing the performance
and encouragement.
 The commitment of workers towards the firm: If employees create healthy
atmosphere to work, then they get appraisal and some benefits for their more
efforts. Workers need to become more honest and loyal towards their work. In
context of CRYSTAL travel, the workers are created very healthy and better
environment. So it prove that employees are honest and very efficient to
achieve their goal and always improve the performance for their better growth
in firm. The firms always improve to keep a better goodwill of agency within
the population of market.
 Create competition: The workers of CRYSTAL travels are good enough to
take benefits from their rivals(Effendi and et.al., 2021). Thesis of psychological
and human behavior the firm understands best method to set up healthy
atmosphere to perform with full power together and give powerful competition
to the rivalry travel agencies.
 Expand the amount of worker engagement: Engagement of worker towards
their firm which assists the firm to develop with complete potentiality. Satisfied
the workers for always working hard and tends to work better for their people's
along with the firm development. In context to CRYSTAL travels the
employees are busy emotionally towards the objective of the organization and
perform better to achieve the predetermined goals by the enterprise.
 Work culture: Cooperative work culture create better relations among the
workers(Khan and et.al., 2020). Better work culture appraise the worker to
perform with better productivity and good potentiality. The good working
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condition promote workers to think in a creative and innovative manner. In
reference to CRYSTAL travels, the employees are good linked with each
other and perform jointly as a group.
 Personal attachments: It is very significant to have a better relations among
the workers in a firm for the growth of a healthy surroundings in a firm. If the
other workers of the firm feel connected with each other it makes a stress
reduce surroundings and subsidiary culture. The workers of CRYSTAL travels
create healthy relations among each other that assists them to feel
encouraged and work better.
Conclusion
As it is concluded from the above report that, the development of the firm is
more depends upon the workers. It is very significant for the best individual
management if they influence the performance of firm. For the company, the plan of
providing appraisal and exercising the environment of providing workers recognition
and rewards it will be the bigger benefit. It encourage workers to work better and
create them with full loyalty and honesty towards the firm. The company knows that
the firms outcomes is good and based upon the worker satisfaction and well-beings.
So, the firm gives their best for the betterment of workers and assists in making best
working environment within the company. The people of administration assists to
promote the workers and based upon the daily management for the better
development and growth of the firm, the performance of firm is very significant to
carry it into the consideration. Apart form this it also analysis the PESTEL of the
company and gives the data based upon the components which is require to believe
while executing the market. The description of current technology within the firm
assists firm to develop good and endurance in the rivalry market.
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References
Akbari, M.H. and Gözen, A., 2022. The Impact of Organizational Culture on Organizational
Performance: An Overview. Journal of Industrial Policy and Technology
Management. 5(1). pp.109-121.
Avgoustaki, A. and Frankort, H., 2018, July. Motivation-enhancing human resource practices
and the dynamics of organizational performance. In Academy of Management
Proceedings (Vol. 2018, No. 1, p. 11223). Briarcliff Manor, NY 10510: Academy of
Management.
BEIGOMI, Z and et.al., 2018. Modeling effects of human resource management policies and
their outcomes on organizational performance in Ministry of Sport and Youth.
Choi, I., 2020. Moving beyond mandates: organizational learning culture, empowerment, and
performance. International Journal of Public Administration. 43(8). pp.724-735.
Desai, V.M., 2018. Third-party certifications as an organizational performance
liability. Journal of management. 44(8). pp.3096-3123.
Effendi, U and et.al., 2021. The Model of Organizational Performance: The Islamic
Educational Approach. Ilkogretim Online. 20(5).
Khan, S and et.al., 2020. Proposed Soul Management Model for Organizational Performance:
An Islamic Perspective. Journal of Talent Development and Excellence. 12(2s).
pp.3624-3634.
Kim, T. and Chang, J., 2018. Organizational culture and performance: a macro-level
longitudinal study. Leadership & Organization Development Journal.
Ryu, S., 2019. Gender, public management and organizational performance: evidence from
Indonesian public schools. Quality & Quantity. 53(3). pp.1587-1609.
Thathsara, A.D.S. and Sutha, J., 2021. Investigating the influence of e-hrm practices on
organizational performance: The mediating role of organizational agility (with
special reference to financial institution). International Journal of Engineering and
Management Research (IJEMR). 11(1). pp.1-8.
Tiruneh, G.G. and Fayek, A.R., 2018. A framework for modeling construction organizational
competencies and performance. In Construction Research Congress 2018 (pp. 712-
722).
Youndt, M.A. and Snell, S.A., 2020. Human Resource Configurations, Intellectual Capital,
and Organizational Performance. Journal of Managerial Issues. 32(1). pp.60-84.
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Appendix: PESTLE Analysis of Crystal Travel
This structure is very useful for displaying and analyzing the macro- economic
components which create an impact on the firms performance. In context to
CRYSTAL travels, there are some components which require to be consider-
 Political factors: This component is mainly related to the involvement of
political policies and activities which influence the economy of the nation. The
policies imposed by the government on paying taxes, tariffs are involved(Kim
and Chang, 2018). The rules and regulations are imposed by the political party
due to maximize the terrorist attack is very stimulating condition for the
CRYSTAL travel in upcoming future. The situation of maximizing the threat of
terrorist leads to reduce in demand of the individual to travel in multiple
regions of the globe.
 Economic factor: This component play a very important objective in business
activities. This component includes the rate of inflation, value of currency, rate
of exchange and unemployment and many more. It include high taxes rate
which are obligatory for the political party on traveling tasks. Variations in
appropriate rates of air or road travel with the maximization in fuels, gases
and oil costs influences the CRYSTAL travel company(Ryu, 2019). The setting
up of relevant prices for consumers may create pressure on CRYSTAL travels
to deal with multiple issues with the rates of exchange currency.
 Social factor: The component mainly deals in societal measure which identify
the behavior and trend applied in the community. Big involvement of
community towards the traveling environment and maximize in volatile
essence, it will assist CRYSTAL travel to create healthy business and earn
more profit. But the engaged working arrangement of individual may create
deficiency of vacation from the place of market which adversely create an
impact on the business of travels agency firm.
 Technological factor: The factor is mainly depends upon the uniqueness in
area of technology. In present time, individual are highly included in digital
world and rising new technology which has maximized the transaction speed.
The CRYSATL travel also require to consider the component, adapt latest
technologies and daily update about the company for making the better
values for the consumer and endurance in the rivalry market.
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 Legal factor: This component show the relationship of company with political
party for good task and to secure the consumers in any firm, the political party
is answerable for creating the relevant laws and making various legislation
which are important to be ruled(Thathsara and Sutha, 2021). The CRYSTAL
travels also have to implement all the laws, rules and regulations in respect to
consider full travelers responsibility. All legal policies and procedure require to
be implemented that are created by the government of country.
 Environmental factor: This component of PESTEL deals with the
environmental variations within the field. The company of CRYSTAL travels
may create an impact on the atmospheric situations. The vigorous variations
in field, involving unfortunate situations in the country in which high number of
tourist were desirable to visit the impact impact on CRYSTAL travels company
and revenue. The atmospheric situations might be responsible to create
heavy loss in company
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