Performance Management Tools and Techniques at CRYSTAL Travel Report

This report analyzes performance management practices and employee well-being within the context of CRYSTAL Travel, a local travel agency. It explores various tools and techniques used to enhance organizational performance, including monitoring and feedback, key performance indicators, management by objectives, 360-degree feedback, and rewards and compensation systems. The report emphasizes the crucial role of employee well-being in boosting motivation, productivity, and talent retention, highlighting its impact on improving productivity, building morale, and fostering effective decision-making. Additionally, a PESTEL analysis is conducted to assess the political, economic, social, technological, legal, and environmental factors influencing the travel industry and CRYSTAL Travel's operations. The report concludes with recommendations for integrating performance management strategies and prioritizing employee well-being to ensure the company's long-term sustainability and success within the competitive travel market.

Individual Report

INTRODUCTION
The term people performance is essentially utilized to specify those processes or method
that ensure the best employed ability of workers and bring enterprise value to the exercise.
Human resources governance encompasses various activity such as holding, improvement and
talent acquiring when companies offer ongoing aid and guidance to workers in the workplace.
Performance management allows administration to monitor workers work through assess. It
strives to make such an environment in which workers work by using their top-quality skills and
choice more effectively. This report is supported on the case acquisition of CRYSTAL Travel
working as a local travel agency. It is located in Bolton. Therefore, the study covers the
utilization of various tools or method used by organizations to improve execution, the role of
workers well-being to modify motivation and performance. This study also includes the PESTEL
analysis on travel agency selection.
MAIN BODY
What tools and techniques assist to amend organizational performance?
In this modern era, all business organization exercise performance action as it helps them to
amend the performance of the organization and the individual. There are various software and
way used by businesses to assess their development so that occurrence becomes accomplish able
for them. Project management includes a number of aspects related to the successful functioning
of the team. So there are different method that can be utilized to rigging the content. It is the key
to select method or tools for each scenario. CRYSTAL Travel may also utilisation some of the
tools and software discussed here,
• Monitoring and feedback – it allows the company to track the performance of the organization
and individuals and also give them responsibility for their improvement and development. It
offers opportunities for CRYSTAL journeys that provide support and assistance to employees
who need help to achieve their goals. The feedback time interval can be quarterly or monthly.
• Key Performance Indicators and Metrics – They provide a company’s way of measuring how
well a unit, organization, individual or project is acting in relation to its strategic goals and
subjective. The main worth of the KPI is a direction technique that helps to make better

decisions. Regarding CRYSTAL trips, it should draft a good KPI that provides clearness on the
actual level of execution and whether the business concern is where it needs to be.
• Management by Objectives – It defines the peculiar objectives and how each individual’s
objective can be achieved. This method is real powerful for a particular activity that needs to be
done step by step at a particular time. This method is seen as a good way for CRYSTAL
journeys into the cre4tae work culture to achieve their common goals, as the participants are
aware of their performance once they have achieved all the goals, which helps improve morale
and motivation. Management by Objectives measures an respective execution and compares that
performance to pre-established standards.
• 360 Degree Feedback – The tool allows colleague to give some creative and optimistic
feedback. This render the individual with a comprehensive categorization of their individualist
execution by taking into account the critical review of their environment. In the circumstance of
CRYSTAL trips, this procedure is handle through his unit associate, but his director should also
handle overseas reports, which are prepared to guarantee that all demand, praise and concerns are
noted and self-addressed. This activity shows the importance of peer review as it has an impact
on the actions interpreted and the unit is more apt to be participating in the procedure.
• Rewards and Compensation – In order for employees to grow and achieve, they must be
encouraged to do so. Rewards can come in any form like bonus, stocks, raise, promotion,
vacation, etc. CRYSTAL Travel should reward its workers with a incentive or a salary increase
so that employees work with a affirmative cognition and with full skilfulness. CRYSTAL Travel
should reckon what tools or techniques suitable their construction and size and how to succeed
performance management and fit in with the different company plan of action.
The role of worker well-being in rising motivation and performance
Workers well-being is outlined as the state of the workers physical and mental health,
consequent from the dynamics inside and outside. This includes their relationships with other
employees, use of beginning and tools, major business concern decisions that affect their jobs,
and different cause. The organization needs to realize that workers well-being embrace more

than just physical health. In addition, it is accompanying to less tangible elements, the
knowledge and temper of their employees. Worker well-being is incidental to perceptive
employees from the atomistic position, which can only be achieved in a people-centric
organization. Regarding the CRYSTAL trips, it should take care of its employees because the
well-being of the employees plays an crucial role in the organization which is referred below:
 Improve Productivity – Poor worker productiveness is represented as being physically at
work but not really working. This type of poor productiveness is called presentee ism.
Therefore, it is approximation that presentee-related costs are at least 2 to 3 times higher
than direct wellness care costs due to the poor health of employees. Therefore,
CRYSTAL Travel should behaviour workers health programme by focus on helping its
employees to demonstrate good health behaviours that affect their productiveness.
 Building and Maintaining High Worker Morale – Employee well-being builds sustained
and advanced temperament. Employee well-being direct health and safety can enhance a
company’s property efforts. Employees feel valued and empowered when their needs are
met, consider spiritual, financial and physical. Regarding CRYSTAL travel, if it takes
proper care of its employees, it will increase morale among the workers bringing a
sustainability to the organization that will help the particular company survive in the
market for a productivity
 Better talent with effectual decision-making – When an structure has a strong honour in
the marketplace as an employer that supports and respects work-life equality, it is more
probable to attract qualified individual and hold its existing worker for a long period.
Workers well-being increases execution and productiveness because when an worker
feels comfortable and their better behaviour empowers them to sort effective decisions
 Improved CRM – In the company, blessed workers are the best brand diplomat. When
companies treat them well, affirmative force is passed on to their customers. In the
context of CRYSTAL travel, these company activity motivate their employees and help
them understand how Comanche’s services or products best meet customers’
requirements or demand.
CONCLUSION
In the preceding report, it is clear that people management and organisational execution
are identical nearly related. With the goal of improving business performance, establishment use

different effectual tools and method that assist them convey about an betterment in their
employed scheme. In order to achieve the developed execution, the organisation utilise various
tools like feedback verification, payoff and recompense, management by subjective and many
more. These tools are very useful for select organizations as they modify the business to modify
execution more expeditiously. In addition, the well-being of employees plays an essential role in
the organization as it brings property and advanced temperament among worker. It also allows
employees to remain allegiant to the arrangement. Therefore, it is concluded that in order for
their company to be sustained with morality, every company must have an employee wellbeing
program in place. Through these practices, companies will thrive in their respective industries in
an effective and efficient manner.

REFERENCES
Books and Journals
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Hospitality Management.
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hospitality and tourism. Tourism Review.
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communication technology research in hospitality and tourism: A state-of-the-art
review. International Journal of Contemporary Hospitality Management, 32(2), pp.511-
534.
Li, M., Yin, D., Qiu, H. and Bai, B., 2021. A systematic review of AI technology-based service
encounters: Implications for hospitality and tourism operations. International Journal of
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McCartney, G. and McCartney, A., 2020. Rise of the machines: towards a conceptual service-
robot research framework for the hospitality and tourism industry. International Journal
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Ouyang, X., Liu, Z. and Gui, C., 2021. Creativity in the hospitality and tourism industry: a meta-
analysis. International Journal of Contemporary Hospitality Management.
Palácios, H., de Almeida, M.H. and Sousa, M.J., 2021. A bibliometric analysis of trust in the
field of hospitality and tourism. International Journal of Hospitality Management, 95,
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Pillai, R. and Sivathanu, B., 2020. Adoption of AI-based chatbots for hospitality and
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Appendix
A PESTLE analysis for CRYSTAL Travel
For several decades, the tourism industry has been growing steadily and shows no signs
of stopping. As people from all over the world spend more than before and can see the different
wonders of the universe through social media, it shows that they want to travel in this world. But
is this outlook for the tourism sector really as rosy as it seems? For this purpose, there is a
PESTEL analysis that reviews the economic, social, political, legal, environmental and
technological elements that affect this industry. This tool helps to get a comprehensive picture of
the industry environment. Regarding CRYSTAL voyages, PESTEL analysis is mentioned below:
Political – Political stability is considered a key factor in the success of the destination. Travelers
are naturally curious to visit every corner of this world and they can really be swayed by the
threat of danger. With regard to CRYSTAL trips, care should be taken to ensure that your most
popular tourist destination is very safe. This company is also being impacted by tax incentives,
as tourists in many countries request a tax refund on departure for products purchased during
their trip.
Economic – As the world economy grows, the income levels of people who previously could not
afford international tourism are now able to do so. Since the cost of living is increasing at a
slower rate than purchasing power, individuals can afford luxuries such as tourism. Because of
this economic growth, tourism companies like CRYSTAL travel will only get the benefits from
it.
Social- As travel becomes very fashionable. Because of social media, people have a constant
online presence that drives them to impress with it. The social popularity of travel is leading
people to travel when they might otherwise have stayed at home. Regarding CRYSTAL travel,
these factors create peer pressure that has given a boost to the tourism business. Since people
want to know about the culture of others to encourage them to travel to other places, this cultural
awareness is very beneficial for CRYSTAL travel.

Technological – Now people can get around in different places around the world with smart
devices, giving them a boost in the tourism industry. The transportation industry has brought a
great gradation lately due to which CRYSTAL Travel has upgraded its transportation services.
By employing the latest technology, the tourism industry offers an option where there is further
access for mid-range travelers. The tourism industry is becoming more and more advanced, so
the respective companies need to keep abreast of these advancements as well in order to attract
more customers.
Legal Considerations – These factors determine what a business should and must avoid doing.
The government has issued many laws related to the tourism industry, which it is imperative for
travel agencies to follow. If CRYSTAL travel wants to survive in the market, all tourism-related
laws must be complied with, otherwise they will have many consequences that will negatively
affect the respective company.
Environmental Factors – As tourism levels increase, the world is facing an increase in pollution
levels from various transport sources. The tourism industry is under heavy fire from criticism of
the use of this option, which heavily pollutes the environment. CRYSTAL trips must take into
account that they should avoid the use of such aids that have a negative impact on the
environment. There should be practices to reduce carbon dioxide so it can minimize global
warming.