BMP4006 People & Performance: Recruitment Documents & Plan - S2

This report presents a comprehensive recruitment strategy and staff development plan for Crystal Travel, focusing on hiring a Business Travel Consultant. It includes a detailed job description and person specification outlining the required skills, qualifications, and responsibilities for the role. The report also features a job advertisement designed to attract suitable candidates. A recruitment strategy is outlined, detailing the steps involved in defining goals, assessing human resource needs, developing a value proposition, sourcing candidates, and implementing a selection process. Furthermore, a three-month staff development plan is presented to facilitate the new starter's integration and professional growth within the company. The rationale behind each choice made in the design of these materials is thoroughly explained, emphasizing the importance of effective communication, transparency, and strategic planning in achieving Crystal Travel's business objectives.

BSc (Hons) Business Management
BMP4006 People and Performance
Assessment 2
Recruitment Documents
Semester 2
Submitted by:
Name:
ID:
Contents
1

A job description and person specification for the
Business Travel consultant 3
A job advert to help you in recruiting the Business Travel
consultant 3
A plan outlining your recruitment strategy for obtaining the
best candidate 4
A three-month staff development plan for the new starter
5
Rationale for all the choices that have been made in the
design of the above materials (1500 words) 5
References 8
2

A job description and person specification for the
Business Travel consultant
Job description is language tool that describes the tasks, functions and duties
of specific position or designation (Martín‐Santana and Et. AL., 2020). Job
Description gives clear understanding about the responsibilities and work duties on
particular designation. Here's the JD of post business travel consultant in Crystal
Travel company -
Job Description
Job Title - Business Travel Consultant
Reporting To - HR Manager
Job Description – To meet customers and consult about their requirement to
travel. Discuss and advise them suitable travel options according to their need and
capabilities.
Responsibilities -
 Should explore and study the different destination options for company.
 Should research various destinations with travel prices, climate conditions
and travel reviews etc.
 They should promote companies services and offers.
 Should maintain good relationship with customers.
 Should be responsible for all task related to the tickets bookings,
accommodations and other transportation charges.
Qualifications -
 2 or more years of experience required as travel consultant or similar.
 Should have knowledge about tourism and travel.
 Should have critical thinking and can lead a team.
 Customer oriented and have good management skills with proficiency in
English.
Personal specification – This specification description of knowledge, skill,
practice and qualification in desired potential employee (Bester, 2021). This factor
works smoothly as partner with job description.
Personal Specification
Significant skills -
 Candidate should have good management skills with proper coordination.
 Should be a multitasking and can handle the worst situation effectively.
 Good convincing power.
 Should have positive attitude towards the customer issues and their
grievances.
Must have skills -
 Confidence level.
 Should handle the responsibility of all travel arrangements.
 Should have willingness to learn and adopt new initiatives by company.
A job advert to help you in recruiting the Business Travel
consultant
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Job advertisement includes the information that explains the requirement of
job in particular company and details of applicants (Gao and Et. AL., 2020). It
includes every detail about the job position as well as about company and what
benefits they are offering to applicant (Hildebrand, 2018). Job advertisement of
Crystal Travel is as follows -
Job Advertisement
Required Travel Consultant
Crystal Travel company is looking for a business travel consultant which have
similar experience before and those who can match the following requirements of
job position are -
 Should determines the need and requirement of customers.
 Should have minimum 2 years of experience as a travel consultant and can
handle clients grievances and issues in effective manner.
 Should have knowledge of tourism and travel sector.
 Candidate should be more customer focused and can offer them best
suitable package according to their needs and budget.
 Candidate should be able to work in groups and can handle the work stress
to achieve target of sales.
 Applicant should have good communication skills with proficiency in English.
Candidates who are interested in this job and have relevant skills can apply through
walk in or mail their resumes at [e-mail]
Crystal Travel Company
1-880-000-1013 or 903-162-6569 or [e-mail]
1356 London Street 169, UK.
For more details please visit www.crystaltravel.com
A plan outlining your recruitment strategy for obtaining the
best candidate
Recruitment strategy is process of hiring plan that specifies the role of
company behind recruitment procedure (Merga and Ferguson, 2021). It also
illustrates the different strategies to identify the right suitable candidate for
companies requirement. This outline strategy helps in planning the process of
recruitment more efficiently. The hiring process of Crystal Travel company includes
the following steps -
Define goals – It includes the objective behind hiring process. Crystal Travel
company need to increase the number of employees with capabilities to increase the
sales and profitability (Picardi, 2019). Crystal Travel company also have objectives of
reducing the time and cost occurred in new hire as well as to maintain their position
in competitive market.
Human resource needs – Crystal Travel requires the candidates those are
capable to handle the worst situation in effective manner which can help them in
achieving the desired goals.
Value proposition – This step includes the detail about skills, knowledge and
potential of candidates required (Purwanto, Rusdiyanto and Respati, 2020). Crystal
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Travel company requires business travel consultant which should have relevant
competencies and ability to perform task.
Sourcing strategy – In this step, Crystal Travel company has to chose
suitable recruitment strategies like agencies, employees referrals, campus
placements and job portals.
Selection process – In this company hires a right candidate. This step
ensures the fair selection process and require the involvement of higher authorities
(Toly and Et. AL., 2022). Crystal Travel company can adopt different selection
process such as blind hiring, scorecards, automatic interview schedule and many
more.
A three-month staff development plan for the new starter
Employee development plan contains information and steps of action used in
completing the task of employees and achieve their individual objectives (Walker and
Hinojosa, 2013). Staff or employee development is important tool which can help
them in grow as professional and personally. This plan encourages the motivation
factor in employees and help them in achieving more productivity and success.
Here's the staff development plan for the three months of Crystal Travels is as
follows -
Months Strategies
1  Crystal Travel company has plan to guide and support their
employees in direction which improves the work efficiency of them.
 Managers should have positive attitude towards the work culture
and employees.
 Company should focus on improving the skills and knowledge of
employees and help them in learning new advance features.
2  Proper training and development strategies could help them in
learning new skills which can lead company to new heights.
 Managers have to review the task that has been completed by
employees in order to find out the requirement to improve any
decision regarding business.
 Company can use the skills and qualities of employees in fulfillment
of their desired goals.
3  Crystal Travel company can take the participation of employees to
bring the new start function of the them.
 Leaders of this company can boost the level of productivity in
employees through various strategies like rewards and recognition.
 Company should allow benefits and compensation policies to bring
the motivation factor among employees in new start up.
Rationale for all the choices that have been made in the
design of the above materials
As an HR manager at Crystal Travel company all the above study which
includes the decision of hiring a new business consultant for company. This portfolio
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related to the selection of new candidate and information related to the documents
required (Webber-Ritchey and Et. AL., 2021). All the choices that has been made
previously are important for any business organisation seeking for more growth
opportunities in market.
Job description is narrative information about the desired duties and
responsibilities. Job description includes various terms like job title, purpose of job,
responsibilities related to job, qualification required and working conditions. Job
description is the first step towards the hiring of new candidate. This document
reflects the detailed information about the requirements at desired post vacant in
company. This specific document consists the information that can help candidates
as a basis of interview and help them in evaluating their job performance. Job
description does not requires too much time and cost. It also provides basic
information that is needed for searching candidates to fill up the vacant post in
company. This Job description help managers to evaluate the exact requirement in
vacant designation. This helps in organizing selection process smoothly and
systematically without disturbing other functions of company. Crystal Travel
company finds this step more easy and to avoid confusion and gives transparency
through providing detailed information regarding job vacant.
After analyzing the detailed qualifications and requirement about the post of
business travel consultant, personal specification explains the skills and abilities
must have to apply. This step analyse the desirable skills and capabilities of
candidate for post vacant in company. This statement help managers to
communicate better and to understand the extra tactics that company needed in
candidate. Through this format, candidates get to know about the abilities and
attributes required to perform a specific task with in company. This method has been
used by Crystal Travel company to elaborate the desired skills, specific knowledge
and required capabilities in order to perform a task of business consultant in travel
company. This document has all details that is required by applicants and to relate
with their own experience. This strategy of using personal specification gives the
better opportunity to communicate effectively about the tactics and their desire skills
as business travel consultant in company.
Afterwards, the reason behind using the strategy of job advertisement is to
advertise the requirement of post vacant in company reach the public and if suitable
they can apply easily. This step involves the procedure of communicating the
information about job vacancy in company publicly. Advertising strategy of Crystal
Travel company should make their first impression good to the needy of jobs.
Advertising their post should be more attractive and contains information regarding
the requirement. This strategy is helpful for Crystal Travel company to attract more
people to know about the post and their work responsibilities and task. This
advertisement is used to attract potential candidates which have relevant
competencies. It helps in identifying the suitable candidate in accordance with
desired position.
After evaluating the method of advertising their vacant post, Crystal Travel
company analyse the structural plan for hiring right candidate for the vacancy in
company of business travel consultant. This process includes the factors which help
in selection of suitable candidate with fulfillment of skills and abilities. This
recruitment strategy contributes in building the job position of company in market.
This is important procedure which every business should take in to consideration for
evaluating best recruitment strategy to find the best possible candidate for company.
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Crystal Travel company has to find the best candidate for their position of business
travel consultant to hire the best talent with more creativity and productivity. This
strategy involves various steps including the setting of objectives, requirement to hire
human resource in company, hiring process, sourcing strategies and selection
process of desired candidate. All these strategies help management of Crystal
Travel company to find the best candidate suitable for their designation of business
travel consultant. Selection process also plays important role in identifying right
employee for the job. Management team has to analyse the skills an knowledge of
various applicants and have to chose a suitable candidate which can perform
according to the desire of company. Selection process includes various stages such
as interviews, group discussions and rounds to examine the caliber of candidate if
they can perform under pressure and use their creativity at fullest. This process help
Crystal Travel company to find the correct employee for their designation of business
travel consultant.
At last, after selecting the right candidate management team of Crystal Travel
company trains the employee and motivate them to perform their best and heart out.
Crystal Travel company has used the strategy of staff development to provide them
best training sessions which help business in return with more productive
employees. Training sessions can help employees to grow more professionally and
personally as well. The main reason behind implementing training and development
program can lead Crystal Travel company to achieve their goals and make huge
profits. Crystal Travel company has implemented this strategy in order to maximize
their waste on cost on an average employee those are not productive. This strategy
will help them in increasing the motivation level and their job performance. This
strategy will help management team to grow in market full of competitors in market.
All the above plans and procedure has been applied in order to hire business travel
consultant in travel company for more growth opportunities and to improve the
functions and productivity of company.
References
7

Martín‐Santana and Et. AL., 2020. Recruitment strategies: non‐donor segmentation
based on intrinsic and extrinsic stimuli. Vox Sanguinis, 115(1). pp.47-59.
Bester, C., 2021. The practical value of a job description. Stockfarm, 11(1). pp.52-
52.
Gao and Et. AL., 2020. A learning-based credible participant recruitment strategy for
mobile crowd sensing. IEEE Internet of Things Journal, 7(6). pp.5302-5314.
Hildebrand, J., 2018. Bridging the gap: A training module in personal and
professional development. Routledge.
Merga, M.K. and Ferguson, C., 2021. School librarians supporting students’ reading
for pleasure: A job description analysis. Australian Journal of
Education, 65(2). pp.153-172.
Picardi, C.A., 2019. Recruitment and Selection: Strategies for Workforce Planning &
Assessment. Sage Publications.
Purwanto, P., Rusdiyanto, W. and Respati, Y.A., 2020. Analysis of Secretary Job
Advertisement Content for Secretarial Skills Needs. Jurnal Economia, 16(1).
pp.44-55.
Toly and Et. AL., 2022. Collaborative development of an innovative virtual research
recruitment strategy through an academic/clinical partnership. Applied
Nursing Research. p.151626.
Walker, H.J. and Hinojosa, A.S., 2013. 15 Recruitment: The Role of Job
Advertisements. The Oxford handbook of recruitment, p.269.
Webber-Ritchey and Et. AL., 2021. Recruitment strategies to optimize participation
by diverse populations. Nursing Science Quarterly, 34(3). pp.235-243.
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