Business Communication Analysis: Cultural Issues in Pines Parks Report

This report analyzes communication and cultural issues within Pines Parks. It begins with an executive summary, followed by an introduction to communication in organizations and a discussion of issues like power distance, individualism vs. collectivism, cultural bias, and generation gaps. The report explores how these factors contribute to communication breakdowns. It then offers recommendations to prevent future conflicts, focusing on employee recruitment, training, and the establishment of effective communication channels. The report concludes by emphasizing the importance of effective communication and cultural understanding in the workplace and includes a cover letter example and references to support the analysis.

Business
Communication

Table of Contents
Executive summary .........................................................................................................................4
INTRODUCTION...........................................................................................................................5
CULTURAL AND COMMUNICATION ISSUES WITHIN THE PINES PARKS......................5
Conclusion ......................................................................................................................................7
Recommendation to prevent future conflicts ........................................................................7
REFERENCES................................................................................................................................8
Books and Journals.................................................................................................................8

COVER LETTER FOR CV (FOR A POST OF Hotel Manager)
HR Manager
Luxury River Cruise
Respected Sir
I am Chris brown writing you in context to the job opening for the post of Hotel manager in your
venture. I would like to send you this cover letter showing my interest in this job and willingness
to work in your organisation. I have been working in the hotel industry since years and have
good experience with the hospitality sector. With respect to your organisation I think I have
capabilities to work and perform very well. The post of Hotel manager includes a high level of
skills and knowledge, and I would be lucky if you give me a chance to prove myself. I have an
experience of handling the overall operations in a four star hotel. Furthermore, I am presently
working as a hotel manager in a five star hotel and performing various responsibilities of a
manager effectively and efficiently.
I would like to let you know that I have an ability to organise and manage various
department or segments within a hotel. I understand the aspects of a hotel and hospitality which
are essential to provide the satisfaction to the guests and people in a hotel premises. The qualities
of a Hotel manager such as to develop and implement trainings, providing the reports, marketing
etc are effectively adapted by myself. I also have experience of event management which can be
useful for a hotel manager in handling different event and programs in the hotel.
The additional skills and abilities to manage the employees, Food and beverages, cost
reduction and maximising the guest's satisfaction makes me a perfect candidate for the job in
your hotel. I will be glad to be employed in your organisation so that I can enhance my skills and
knowledge while working with full dedication and hard work.
With this cover letter I have attached the CV, please go through it and let me now if I am capable
for the respected job in your hotel. I hope I get positive revert from your end.
Sincerely
Chris Brown.

TASK 2 : Report Plan
This report plan includes the following sections -
 Executive summary, Introduction, Cultural and communication issues within the pines
parks, Conclusion, Recommendation to prevent future conflicts, References.
 Introduction on the Communication
 Analysis of Cultural and communication issues within the pines parks.
 Recommendation regarding the Cultural and communication process, changes inn the
organisation culture and steps the Board of directors needs to take within the Pines Park
 Each and every section is described in brief and with justification.
 Online references

Executive summary
Various cultural differences has a great impact on the communication process among the
employees and the customers or employers. Due to these cultural differences such as high and
low power distances, cultural bias etc, there is a need of training and development programs for
the staff of the organisation. This can help the staff or employees to effectively deal with the
various situation within the organisation.

INTRODUCTION
Communication is a most essential element in an organisation or business. The effective
communication can help the employees to interact, understand and transfer the various ideas as
well as thoughts within themselves or with the organisation. In order to transfer or convey a
information or message to the staff the organisation uses a variety of communication tools and
techniques. In the process of communication there can be a formation of various kinds of issues
or barriers such as in the Pine parks.(Cullen,2017) This report will determine the cultural and
communication issues that results in the breakdown in the communication process within the
Pines parks and also provides the recommendations to prevent the future conflicts.
TASK 3 :CULTURAL AND COMMUNICATION ISSUES WITHIN THE
PINES PARKS
There were many issues which are responsible for the breakdown of the communication
within the Pine parks. The first issue was the Power distance, the ethical concept which reflect
how an individual deal and react to inequality. The two kinds of Power distance, Low power
distance and high power distance.
 High power Distance – It is the cultural dimension in which the people accept a level of
inequality within the organisational culture.
 Low power distance – In this kind of approach, the employees are allowed to take part in
the discussions and are not forced to follow or accept the inequality within the
organisation.
The second major cause of the communication breakdown is Individualism versus Collectivism.
The Individualism refers to the business culture in which the employees gives priority to their
own values and beliefs. These people are keeping them first whereas in Collectivism the
employees are identified as a group not as an individual or one's identity(Hofstede,Hofstede and
Minkov,2010).

The Another reason of the conflict in the communication is the Cultural bias, When the
employees, are strictly handling each and every situation of their life on the basis of their own
cultural values and beliefs, it causes a conflict situation with the other employees.
There are other issues which resulted into the communication breakdown such as Uncertainity
avoidance and Prejudice.
 Generation Gap – The gap or difference in the generation can be a cause of a cultural
issue or conflict. The old people can not understand the thoughts and trends of the
younger generation, whereas the younger generation fails to understand the thoughts of
the older ones.
 Education – The education plays an important role in the communication process. The
education person can communicate and interact more effectively as compared to the
uneducated one.
 Ethnicity – The nationality or the ethnicity background can also be a cause or element of
the cultural issue within an organisation. The people having different national origins
have different values and beliefs which can sometimes leads to a conflict or issue.
Communication issue is another problem within an organisation. In the interaction process it is
very important that the message conveyed is proper, the method or process of transferring the
ideas is effective, the channel of communication is most suitable and the purpose of
communication should be valid and useful. There are various communication issues within an
organisation which are as follows -
 Improper knowledge – the issue of communication can be caused due to the lack of
knowledge in the people involved in the communication process. The people involved in
a communication process should have appropriate knowledge about the topic and purpose
of communication.
 Lack of listening ability – The communication can only be process if the people have the
ability to listen and understand the communicated information. If a person tries to
communicate or interact with some other person, the two have to listen to each other in
order to understand the information communicated(Hostede,Pedersen and Hofstede,2002)

The Pine parks is an organisation to provide care and treatment to the old people. It needs to
understand the essential and important elements that can affect the people. In order to understand
and effectively care the old age people, the organisation should recruit mature and sensible
employees who can communicate with the old age people and provide the most suitable
treatment and care to them.
Conclusion
Communication is very important to understand and share the thoughts or idea within the people.
Every organisation needs to understand the importance of effective communication within the
workplace. The Pines Park needs to make the communication within their organisation effective
and strong. It also needs to avoid the cultural difference between the employees so that they can
work together as a team to provide care and treatment to the people.
Recommendation to prevent future conflicts
The Board of directors within the Pine parks needs to focus on the employees they are
hiring for their organisation. In order to avoid the cultural and communication issues they need to
recruit some expert and knowledgeable employees who shares common values and beliefs. The
management of the Pine parks should ensure that they are recruiting highly educated and skilled
employees so that they can understand each other and perform the best. The directors can also
provide training to the employees so that they can work on a same direction and with same
values to accomplish a given task. Their should be a proper method and communication channel
among the employees. The organisation should focus on the management and distribution of the
work. The employees having good knowledge should be offered a more important or responsible
task and the one who do not have much knowledge or skills should be offered easy task or jobs.
The confusion among the employees should be handled and resolved by a senior manager or
supervisor who has an information about the overall operations within the organisation.
Development programs can be introduced to enhance the skills and knowledge of the employees,
some health programs needs to be conducted to improve the knowledge of health benefits and
the various important diets for the people.

REFERENCES
Books and Journals
Cullen, J et. al. 2017 Business Communication, Hamphire: Cengage Print Year 2017.
Hostede,Gert Jan, Pedersen, Paul B, Hofstede, Geert 02 August 2002 Exploring Culture:
Exercise,Stories and Synthetic Cultures Nicholas Brealey Publishing 02 August 2002
Hofstede, G. Hofstede, g and Minkov, M. 2010 Cultures an organization: Software of the mind:
international cooperation and its impoerance for survival. London: McGraw Hill
htt://testrain.info/download/Software%20of%20mind.pdf