Community Services CHCDIV002: Cultural Safety Assessment 3

This document presents a student's completed assessment for the CHCDIV002 unit, which focuses on promoting Aboriginal and/or Torres Strait Islander cultural safety within a community services context. The assignment addresses various aspects, including drafting an email to an Elder to act as a cultural broker, identifying cultural factors impacting service delivery, developing strategies for effective partnerships, and creating an information sheet for staff regarding cultural safety considerations, particularly around Australia Day. The assessment requires the student to demonstrate an understanding of cultural sensitivity, effective communication, and the development of culturally safe environments, providing a practical application of theoretical concepts in the field of community services.

Student Written Assessment
Business Unit/Work
Community services, health & Lifestyle
Group
Qualification Code
Not relevant for common core units
Qualification Title
Certificate III, Certificate IV, Diploma & Advanced Diploma
Unit Code/s
CHCDIV002
Unit Title/s
Promote Aboriginal and/or Torres Strait Islander Cultural
Safety
Assessment Task Title
Assessment 3 of 3
Student Declaration
I hereby declare that the material herein submitted for
assessment is my own work except where specifically
acknowledged and referenced.
Student Name
Mohamed Ameen Fathima Fazna
Student SIS ID
001081444
Student Signature
Date
Assessor Name

Student guide for Written assessment
Overview of
The purpose of this assessment is to assess your
knowledge and for you to discuss your ability to work with
Assessment Aboriginal and/or Torres Strait Islander People and to
create a Culturally Safe environment.
Task/s to be assessed
This is a written assessment task short answer question’s.
Time allowed
You will have 3 weeks to complete this assessment
Location
This is a take home assignment to be downloaded from
Learn and re-uploaded into Learn.
Decision making rules
To receive a satisfactory outcome for this assessment
students must answer all questions to a satisfactory level
using the marking guide below.
Assessment conditions
Students must complete this assessment individually and
submit
their own
work.
Resources required
· Recommendation for use of the website
www.creativespirits.info
· Recommendations to take notes of in class Learning
and activities
· Learn
· Handouts from class
Results/Reassessment
When and how will the student be advised of the
assessment outcome?
Provide information about reassessment process.

Scenario
You are a worker in a community services organization, & through conversations in the work
place it has been noted that Aboriginal and Torres Strait Islander clients/colleagues feel they
have little to no voice or representation in the organization.
It is also noted that there are currently no partnerships between the organization and the
local Aboriginal and/or Torres Strait Islander community.
The organization believes this is a critical need for the strategic direction for the organization
and has asked your help in developing a Cultural Safety Policy.
Q1. Draft an email to a local Elder inviting them to become a cultural broker to Aboriginal &
Torres Strait Islander Staff. Please complete your answer in the provided template but do not
send it.
Include in your email
· Introduceyourself
· Introducethe organization
· Amountof time required
· Aim of the cultural broken
To The Local Leader of The Aboriginal Strait Islanders
Subject Invitation for a cultural policy meeting
Introduce yourself
· Introduce the organization
· Amount of time required
· Aim of the cultural broken
I am a community worker in Organization A which deals with community
services within this locality. I wish to inform that my role within this
organization is to act as a link between the organization and the local
communities. This means that I am the ear of the community and the ear of
the organization. It has come to my attention that the community services
organization has raised concerns that they are not being culturally engaged in

different organizational and community issues that take place around here.
This relates to both the community and the organizational employees.
The role of this letter is to invite you and a few representatives of the local
community to discuss these issues and the policy areas that need to be
addressed. The meeting will be held on 21/09/2019 at our organizational
premises from 9:00am to 5:00pm. From the view of the organization, we feel
that it is important to work with the local elders in identifying the specific
issues within your community that need to be addressed to create a better
working environment. Your presence is highly required since it is through this
meeting that we will form the basis of stakeholder engagement and how to
address the issues that affect us.
By addressing the broken cultural gap, we will increase the efficiency and the
quality of the services that the local population will receive and at the same
time, develop the best way of dealing with the issues that can improve
working relationship. We would like to apologize in advance for any
inconveniences as we look forward to developing a better engagement with
your community.
Sincerely yours
Name
Community Liaison Officer
Organization A.
Q 2. What cultural factors could be impacting on service delivery to Aboriginal and Torres
Strait Islander people/communities? Provide your answer in (4) four dot points.
 History of European/Aboriginal contact.
 Loss of culture, land, identity and Indigenous law.
 Loss of family links.
 Geographical remoteness.
 Lack of relevant and culturally appropriate education
Q 3.Use the following template to develop three (3) strategies to support the development of
effective partnerships between you, staff and the Aboriginal & Torres Strait Islander
community members in your classroom Example below.
3A strategy must involve the Aboriginal & Torres Strait Islander community
3B strategy to build partnerships with staff
3C strategy of your choice to provide a culturally safe classroom for everyone
Action Deliverable What
resources
will be
needed to
implement
3. 4
timeline
3.5 who
will be
responsible
3.6 agreed
outcomes
3.7 how
would you
know your
cultural
strategy is

strategy working
3 A. create
opportunit
ies for
students to
express
their
cultural
indigenous
identity
Free
practice of
cultural
activities
within the
classroom
like
dressing by
tailoring the
classroom
to
accommoda
te the needs.
Cultural
resources
for
tailoring
the
classroom.
Aboriginal
student
cultural
requiremen
ts
Ongoing Students
and
lecturers
Free
practicing
of cultural
aspects like
dressing
The
number of
indigenous
students
free to
practice
their
culture
3. B
Embracing
diversity
among
staff
members
Creation of
a diverse
environmen
t for the
staff
Indigenous
cultural
knowledge
ongoing Staff and
manageme
nt
Diverse
work
environme
nt
The level
of diversity
in the
organizatio
n
3C. Use of
learning
materials
that are
written in
the
national
language
and
indigenous
languages
Translated
subjects
being used
n
classrooms
English-
indigenous
language
translators
Ongoing lecturers Increased
participatio
n of
Aboriginal/
Torres
Islanders
students in
classrooms
Feedback
from
students
and
assessment
of the
number of
students in
classes
Scenario continued…
Q4. Choose two (2) of the three (3 above) strategies from question three (3) and explain how
these will encourage self-determination and Classroom Community control in your studies at
TAFESA
1. Language is an important element of cultural identity that people use to associate with
others. Aboriginal and Torres Strait Islanders have struggled I classrooms because their
language has not been used in classroom environments. This makes the indigenous
populations disconnected from the classrooms since the language used fails to reflect
their unique indigenous cultural needs. By learning in both the national and indigenous
language, these people will be more connected to their culture, feel the pride of their
language and develop self-worth in education as it becomes part of their culture. This
strategy will assist in closing the gap between the indigenous people and the rest of the

population since it removes the barrier that the people have faced over time of not using
their language in school. According to Malcolm (2011, p. 194) when sudents levae their
priamry language at the school gates, they also leave their cultural identity which is an
important element in approaching life issues. Thus accomodating the indeginous
langauege closses the gap and allows indeginous populations to have an education system
that reflects their cultural needs.
2. In the strategy for embracing diversity, education is used to increase the participation of
indigenous populations in the community and not to make them feel marginalized. This
means that having a diverse cultural working environment gives indigenous teachers the
ability to full participate since it addresses marginalization barriers and increase unity
within the school environment through diversity. (Forrest, Lean, & Dunn, 2017, p. 22)
adds that being a divese country, Australian work environemnets need to reflect the
nature of cultures that exist in the country. It is important to ensure that people can work
and accommodate the cultural differenes that exist between them for an effective work
environment.
Q5. How would involve Aboriginal and Torres Strait Islander people/communities in
reviewing these strategies from Q4?
The best way to work with the Aboriginal people is to create an environment that reflects
the cultural needs of the people. The best way to involve the people is to set out policies
that determine the role and level of involvement within community settings. Policies need
to be inclusively developed by bringing the indigenous people on board to address the
concerns that they have on the best way to deal with the issues that affect them. Once
guidelines have been developed, strategies that will be developed must be designed as per
the guidelines that have been set, which will determine how the people are involved.
Scenario continued…
Strategy number two (2) has failed (in question 3B) due to community disapproval
Q6. How would you revise/re write your strategy?
If the strategy had failed due to community approval, then the revision of the strategy needs to
start by focusing on the missing requirements that led to the rejection. Since the people have
different cultural needs, then the development of the new strategy needs to be based on increased
cultural involvement which entails working with the indigenous people at every stage of
development. This reduces the gaps in the strategy and increases ownership of the new strategy
that will be developed.

Q 7. (From the scenario) How could you as a worker in an organization engage Aboriginal and
Torres Strait Islander people/communities in developing and reviewing the success of these
strategies, and how would you document this? 3 examples
Examples of engagement Documentation
Inclusion of the Aboriginal and Torres Strait
Islander people in the strategy development
committees
Documenting the views of the Aboriginal
and Torres Strait Islander people
Use of public participation to assess the level
of agreement from the people about the
strategies.
Use of focused group discussions and survey
questionnaires
Evaluation of the strategies at every stage of
development to increase its effectiveness
Using appraisal scores at every stage
Q 8. Scenario continued…
You have been asked to put together an information sheet for all staff in the lead up to Australia
Day regarding cultural safety considerations for Aboriginal & Torres Strait Islander staff
members.
Information sheet this can be in any format that you choose:
Name Age gender locality Racial group
8 Cont. How would you introduce the information sheet?
Include in your response:
· Introduction
In the introduction, the sheet will highlight the role of the informations sheet and the areas that
will be covered. This means that the people need to be aware of what is being documented, the
information that they will provide and what it used for.
· Two(2) reasons why it is important
By communicating what the information will be used for, there will be goodwill from the people
which will increase the reliability of the information given.
· Whatvalue will this information bring to the organization?

The values that this information will bring is the willingness of different population groups to
work together in the community.

Assessment Outcome
Satisfactory ☐
Not Satisfactory ☐

Reassessment Details
(if applicable)
Date of reassessment
(Attach supplementary observation checklist/s used in
re-assessment)
Reassessment Outcome (if applicable)
Satisfactory ☐
Not Satisfactory ☐
Feedback to Student
Mohamed Ameen Fathima Fazna
Student Name
Student Signature
I have been advised of the outcome of this assessment.
Assessor Name

Assessor Signature
Date: