Chamonix Ski Resort: Culture and Communication Management Report

This report examines the impact of cultural differences and miscommunication within an organization, specifically using the case of Chamonix Ski Resort, which is facing challenges in managing a holiday for disabled children and their families due to cultural differences among staff. The report explores various factors contributing to communication breakdowns, including time orientation, leadership styles, stereotyping, prejudice, and time focus. It analyzes specific instances of conflict and misinterpretation between employees, such as Eren and Lee, Belle and her staff, and John and Belle. The report identifies key cultural factors such as language differences, power distance, and discrimination. Recommendations for improvement include hiring multicultural candidates, encouraging open communication, addressing stereotyping, overcoming prejudice, and implementing collaborative project management techniques. The conclusion emphasizes the importance of addressing cultural and communication issues to improve workplace harmony and operational efficiency. The report also includes a cover letter and a report plan outlining the structure and content of the analysis.

Culture and Communication

Table of Contents
TASK 1............................................................................................................................................3
COVER LETTER.......................................................................................................................3
TASK 2 – REPORT PLAN.............................................................................................................3
TASK 3 ...........................................................................................................................................6
Executive Summary....................................................................................................................6
Introduction.................................................................................................................................6
Analysis Section..........................................................................................................................6
Recommendation.........................................................................................................................8
Conclusion...................................................................................................................................9
References.................................................................................................................................10

TASK 1
COVER LETTER
Job Reference: General manager
I am writing this letter with regards to the vacancy of General manager at Pine Parks
Nursing home that I learned about this from my seniors of my University. They have great
experience of this nursing home. Along with this, I completed my BA (Hons) Business Health
and Social Care Management from Bromley College. I have experience of two different care
homes of almost 21 years. I has great experience with both of them. But now I want to utilise my
skills in your firm and gain some more experience. It will provide better opportunities to me.
At the time of my studies, I developed my skills like time management, communication, decision
making and team building by make balance in studies with the part time work. In this, I
understand all critical skills which are necessary for the job. From my last firm, I received better
reviews from my fellow employees which aids to affirm it.
By my previous experience and academic studies, I developed better working knowledge of MS-
office. I select to study BA (Hons) Business Health and Social Care Management because I like
to deal with the patients and also interest in health care. I like to deal or communicate with
people and work for their welfare. My performance in past company was excellent and also my
manager and team members was happy with me.
I would be welcome opportunity to explain my more interest in your firm about my
experience and core competencies that I may be bring at this position.
Thank You
TASK 2 – REPORT PLAN

Executive Summary Topic: Culture and Communication.
 Argument: Rising conflicts due to culture differences and miscommunication.
Development of solutions for decreasing these disputes and encouraging
communication.
 Cultural difference sometimes leads to inequality and discrimination which disturbs
normal functioning of organisation.
Introduction
 Topic: Culture and communication.
 It has included culture inequalities and differences with communication issues.
Analysis Section:
Introduction Paragraph Topic: Culture and Communication. Argument: Holiday for disabled children and family at Chamonix Ski resort. Factors: Resort is facing problems with staff due to difference in culture and this leads
to mismanagement of holiday plan.
MB Paragraph 1:
Topic Sentence: Time orientation have a major impact on interaction process
Evidence:
 Eren feels that Lee has a secretive nature, but in reality the issue is unclear answer and
misunderstanding.
 Main reason behind the issues is that Eren is time oriented and want a clear response at
the same time for further actions.
MB Paragraph 2
Topic Sentence: Power distance and attitude can be a major reason behind communication
breakdown between employees
Evidence:
 Both Lee and Belle are trying to follow autocratic leadership style which brought up
conflicts among them. One should take initiative and listen to other to remove communicational barriers.

MB Paragraph 3
Topic Sentence: : Stereotyping determines the impact of culture on the communication within
members.
Evidence:
 Stereotyping can be ascertained form the conversation between John and Belle. John stereotyped Belle as a French artist as she was making unreasonable requests.
MB Paragraph 4
Topic Sentence: Communication between people can be influenced by prejudice.
Evidence:
 Angelica and belle are not able to able to communicate productively with each other. The colour of the skin and accent are emerging as a major disadvantage for Belle.
MB Paragraph 5
Topic Sentence 5: Time focus associated with culture factor can affect as communication
breakdown.
Evidence:
 John and Belle are struggling with time focus related issues due to which
communication breakdown is incurring. John is able to concentrate on one task at a time.
Closing paragraph Topic: Culture and Communication.
 Argument: Cultural differences and miscommunication.
 Key cultural factors are language difference, power distance, discrimination on the
grounds of religion.
Recommendations Section
 Topic: Culture and Communication. Reason for mismanagement at Chamonix Ski resort were cultural indifference and
communication issues.
Paragraph 1 Topic Sentence: Hiring of multicultural candidates Evidence: In order to resolve issues between employees who belongs to different

culture, it is requisite to hire multicultural employees.
Paragraph 2 Topic Sentence: Encouraging communication. Evidence: Using democratic style at resort may aid Lee and others to put their thoughts
in front of Belle.
Paragraph 3
 Topic Sentence: Stereotyping determines the impact of culture on the communication
within members.
Evidence:
 Stereotyping can be countered by being assertive It is essential for John to think outside the box as doing a task in certain manner doesn't
make it right.
Paragraph 4:
Topic Sentence: Communication between people can be influenced by prejudice.
 Increased contact with other members in a team will be helpful in overcoming biases.
Evidence: The increase in the communication and interaction between Angelica and bell will be
able to help values and opinions of each other and overcoming discriminatory approach
at the same time.
MB Paragraph 5: Topic Sentence 5: Collaborative project management techniques can assist in better
communication and understanding among team members.
 Evidence: By incorporating clarity among team members, proper interaction can be
established that can save time of members in completion of project.
Conclusions Topic: Culture and Communication.
 Argument: Cultural and Communication issues.
 Key cultural factors considered were language difference, power distance,
discrimination on the grounds of religion.
 Solution for improvement are hiring of candidates which can speak different languages,

encouraging communication and implementation of Equality Act.
TASK 3
Executive Summary
An organisation is a place where large number of people belonging to different cultures
and religions work together. Rising of conflicts and disputes between employees are very
common within enterprise and sometime this leads to mismanagement of business operations and
loss of company's reputation.
People from different backgrounds speak their own languages and it become difficult to
identify common language between them. It is necessary for superiors to determine best solution
to avoid conflicts among employees and encourage communication between them.
Introduction
Communication and culture both are necessary factors in an organisation. Main problems
which firm faces are generally related to culture differences and miscommunication (Hofstede,
Hofstede and Minkov, 2010). Due to these issues company might not perform well which can
lead to loss of visitors and damage of organisation's reputation.
Analysis Section
Introduction
Chamonix Ski resort is one of the popular holiday destination around the world.
Management pay attention while recruiting candidates as they have to hire individuals which
belongs to variety of backgrounds and speak different languages. This help in providing better
services to customers and also enable smooth interaction with them.
This resort is planning a holiday for disabled children as well as for their families. There
are some problems arising within management due to culture differences and miscommunication
between them.
Paragraph 1
Chamonix Ski resort is planning to organise specialised holiday for disabled children.
This holiday is supported from charities across the Europe. A project group is appointed to look
after this holiday. In this business firm, communication breakdown are arises due to time

orientation approach between Eren and Lee. The major problem between them was founded that
Eren thinks that Lee never provides a clear answer to him and always behaving like an typical
Asian who usually seems to be secretive in their conversation. The attitude of two different
persons can arise a major conflicts as per the given case Eren is time oriented and he believes
that it is more essential to take a effective actions at the right time.
Paragraph 2
Communication plays a crucial role in every single company in different sectors. It is
required in organisations to be more liberal and use different leadership styles as per the
requirements. It has been analysed that, Belle was following autocratic leadership style and was
trying to take control over the designs which has already been made. This brought
communicational gap amongst Belle and its subordinates as well. Belle followed this style so
that to improve experience of children after enjoying every single ride and swings that they are
having in the resort.
On the other hand, staff members were also stopping kids to go from here and there
concerning that they might not get hurt which brought complexness among belle and others.
Apart from this, every single staff individual was thinking that Belle was rude but in fact she was
looking forward to deliver the utmost experience to people who came to this place. Away with
this, it was required for Lee to act professional in working hours. Person who supported Belle
was John and agreed over every single decision that has been made by her.
Paragraph 3
Stereotype is a practice in which people in which they are judged due to their certain
characteristics and appearances. It is responsibility of Belle to be creative to provide an
unmatchable experience to people involved. The was doing her duty to try to think outside the
box which was denied by John and being called as French Artist stereotyping her for unusual
request. Due to lack of communication and clarity the request was put forward prior to auditing
which was denied rudely by John.
MB Paragraph 4:
Prejudice can be considered as bias or partial approach towards someone solely on the
basis of the appearance or language. Angelica being the facilities manager is trying to understand
planning and ideas of the creative manager as it needs to be procured within the budget. But the
problem is that Belle is blocking ideas and opinions which are being put forward by others as she

wishes to retain complete control over the event. But angelica is thinking that she is being
unheard due to the her colour and accent.
Paragraph 5
Focusing technique aim over the completion of one project giving it entire attention in
order to accomplish optimum outcome. Time focus refer to setting standard or objectives of
team, group of organisation concentrating its completion within a specific time period. As
Chamonix ski Resort team is coping with communication breakdown issues in which some team
members were identified in the project who was facing the time focus issues. The conflict
emerged between John and Belle as John is dedicated toward their work and is able to focus over
one work at a time. On the other hand, Belle has issues with working style of their team members
as she want to the project to be done in more creative form. Hence, this is fundamental for HR
manager to come up with the idea that can resolve these emerged issue.
Closing paragraph
It is clear from above that, due to cultural differences and less communication, employees
are unable to understand each other properly and are judging each other on the basis of their
religion. Key cultural factors are language difference, power distance, discrimination on the
grounds of religion (Newman, 2016).
Recommendation
Introduction
It is clear that cultural differences and communication issues were the reasons of
mismanagement and smooth flow of Chamonix Ski resort. As they were planning a holiday for
disabled person and their families, so that they can make a great experience with the resorts. As
Chamonix Ski resort is worldwide famous and attracts large number of tourists.
Paragraph 1
Management of Chamonix Ski resort is requires to provide appropriate training to their
employees in order to make them more focused toward their work as well as other issues that
they can resolve. Time orientation is a effective skill that requires in a person in order to taking a
focused action for diversified situations without judging anybody on the basis of their culture and
region. Through training and learning, management can improve behaviour of Lee in order to
enhance decision making approach. It will helping to those employees who behave in weird in
different situations or when they interact with other employees from different religion.

Paragraph 2
After looking at the whole scenario, it has been analysed that Belle was trying to control
over every single thing at the resort (autocratic leadership style). In case of this it is being
recommended that, Belle, leaders & superiors of this resort should follow democratic leadership
style and do not make decision by their own. She should first take advice from its staff members
and then reach to a conclusion. With the help of this, positivity can be brought up in the busy
scheduled working environment.
Paragraph 3
It is recommended to Bella for being assertive so that her views and ideas are
being considered ideally by John from the finance department. It is essential for both of them to
have a clarity in the roles so that they requirements of events are to be fulfilled in the ideal
manner. It is recommended to John to overcome the status quo of operations so that events could
be carried out in an unprecedented manner.
MB Paragraph 4
Communication can be referred to as one of crucial approach which can be helpful in
overcoming biases. The increased level of interaction amongst members i.e. Angelica and belle
of the event will be a good approach to overcoming biases. It is recommended to Belle to try to
interact more with members of other social groups so that they is an increased understanding of
the views and opinions of others and attempt to understand what other person and trying to
communicate. The higher the understanding amongst members more will be changes of success
of the event.
MB Paragraph 5
As per the identified issues portrayed in the case, this can be suggested that collaborative
project management tool and approach is more assisting for the present case as the effective team
work can and proper communication within the team members can emphasise over better
interaction among members. This can assist in incorporating coherent and clear communication
among members along with considering each-other perspective beside of leading approach.
Hence, John can consider the demands of Belle and Belle can undertake the consequences and
working style of John. Hence, through management of adaptable and flexible approach aiding in
completion of work within determined time period. Employing described technique, organisation
can come over time focus issue and establish more efficient working approach within the team.

Closing paragraph
In summary, seniors should focus on establishing better cultural practices and
encouraging communication will help company to evolve from current situation and will able to
attend their clients and visitors more effectively.
Conclusion
From above report, it can be concluded that culture difference and miscommunication
leads to hindrance in normal functioning of organisation. The key cultural factors that were
considered are language difference, power distance, discrimination on the grounds of religion.
In order to resolve this, resort has encouraged communication between employees. They
have hired candidates who know and understand different languages as this will facilitates
smooth functioning. Seniors have implemented Equality Law in order to avoid discrimination of
employees.

References
Hofstede, G. Pedersen, P .and Hofstede, G. 2002 Exploring Culture: Exercises, Stories and
Synthetic Cultures. Yarmouth: Intercultural Press c2002
Hofstede, G. Hofstede, G. and Minkov, M. 2010. Cultures and organizations: software of the
mind: international cooperation and its importance for survival. London: McGraw Hill
Nakata, C. 2009. Beyond Hofstede: culture frameworks for global marketing and management.
Basingstoke: Palgrave Macmillan
Newman, A. 2016. Business Communication: In Person, In Print, Online 10th Ed.