Analysis of Customer Complaints: Luckway Supermarket Operations Report

This report analyzes customer complaints at Luckway Supermarket, focusing on issues experienced on Sundays. It utilizes data visualization techniques, including run charts and Pareto charts, to identify trends and prioritize problem areas. A fishbone diagram is used to analyze the root causes of stocking issues and maintenance concerns, the two primary categories of complaints. The analysis reveals potential causes such as inadequate stock management, employee motivation, and facility maintenance issues. Recommendations for improvement include employee training, incentive programs, improved space utilization, automated stock monitoring, and equipment upgrades. The report aims to provide actionable insights for enhancing customer satisfaction and improving overall business operations at Luckway Supermarket.