Analysis of Customer Feedback Report: XYZ Stationary Company

This report analyzes a customer feedback survey conducted by XYZ Stationary, focusing on customer assessment of service, delivery, quality, and cost. The report begins with an executive summary highlighting the importance of customer feedback in service development and management. It details the survey's purpose, which is to gather insights into customer experiences and identify areas for improvement. The report then examines the survey's methodology, including the type of survey used and the timeline for its implementation. It proposes customer service improvements, such as regulatory meetings and employee training programs, and suggests dedicated customer assistance for those with special requirements. Legislative requirements are outlined to ensure service quality and accountability. The report also discusses stakeholder information, customer requirements (reward programs and newsletters), and recommendations for implementation. Supportive frameworks for constant review and assessment of issues are included. The report concludes by emphasizing the value of customer feedback in enhancing service quality and operational efficiency.

Task C
XYZ stationary company Customer Feedback form
The company name: XYZ stationary company
Name of employee who dealt with you:
Job title:
Customer name:
Customer gender:
Date:
Customer assessment of the service you provide (on a scale of 1 to 10):
(Put your answer here)
Customer thoughts on your range of services, delivery, quality and cost:
(Please select the relevant option)
Very good
Good
Neutral
Bad
Very bad
Recommend areas for improvement:
What according to you is the required value added service across our organization?
A monthly email newsletter with specials
A customer loyalty program

Report
Executive summary
A customer feedback survey defines adequate possibilities in terms of development and
management of services. It promotes a more desired form of service which is highly popular
across the customer segments and enhances the entire specificity perspective for the related
attributes. The entire structure is based on promoting a significant ideology that is built over
mutual cooperation between the customers and the service teams.
Introduction
Questions in a customer feedback survey are based on individual experiences which are
associated with each of the customers and their respective guidelines related to the process of
servicing. These questions justify the operational obligations and adjacent performance
monitoring attributes for a service based organization. This report is based on analysing one such
customer review survey and its relative impacts across an organisational structure.
Body
Type of survey
Each type of the surveys related to customer service are significant in promoting better ideas for
an organization. But in this particular case, a survey with service specific questions will be really
helpful as it will help in gathering sufficient information over the demands and supplies of
services across the organization.
Reasons
 These surveys are more informative as the questions included are directly based on
personal experiences of customers.
 A comprehensive approach is developed which helps in interacting with the related
customers and clients.
 It identifies the challenges which are not visible generally to the service teams.
Timeline

This survey must be conducted soon after the purchase of products as it will help in gathering
real time information about the lacking and issues. A timeline of 1 year must be maintained in
order to regularize the entire scenario and promote functional obligations based on the issues
obtained. This timeline will be also helpful in providing adequate time for the preparation and
management of the obligations and issues identified during the surveys.
Customer service improvements
In order to improvise the customer service perspectives and related knowledge base for the
products and services, a regulatory meeting must be conducted soon after the surveys. This will
help in understanding the related attributes and acknowledge the desired fragments which are
suitably placed across the organization and its operational dimensions. The meeting will be
followed by a series of training and development programs for the related concerns. The
employees will be encouraged to take part based on their respective scores provided through the
surveys.
Customer assistance
Customers with special requirements are required to be provided with their respective
requirements and in order to facilitate that a separate section is designed across the workplace.
Their grievances and special requirements will be recorded and a considerable amount of support
will be provided based on the available obligations. The inclusion of operability factors are based
on promoting the desired networks and training programs for the whole process of management
Legislative requirements
In order to run the process smoothly a set of reliable and trustworthy legislation structure is put
in to place. This is to ensure the quality of services and results acquired from the survey results.
These legislations can relate to availability of a regulatory body which will review the answers
provided by the customers and maintain a checklist for qualifications of each of the employees.
Another regulation will be to ensure collection of feedbacks from each of the customers available
within the set timeline. These will help in dealing with the survey and encouraging an improved
customer service approach for the whole process.
Report satisfaction

In order to ensure satisfaction across reports developed from the survey results, an independent
committee will be established. This committee will be in-charge of the entire process and would
provide support in case of any issue.
Stakeholder information
Providing stakeholder information is a crucial process and keeping that in mind, the independent
committee is established. The reports provided by them will be available for each of the
stakeholders. It will act as a more suitable method of informing them with the exact operational
systems incorporated at the organization.
Customer requirements
The detailed analysis of reports obtained from the survey results across a number of customers, it
is reflected that there is a demand in terms of reward program for the available customers. In
addition to this, the customers are also keen in increasing a more frequent form of newsletter
from the organization. These recommendations are assessed and forwarded to the higher
authorities and hopefully in limited time interval of one or two months, these will be
implemented. These two requirements are also helpful for the organization it self as it will
provide adequate popularity across the service regions for the related organization.
Recommendation inclusion
This recommendation can be included through making a demand to the higher authorities under
organizational management sector. They are the ones responsible for making new policies or
enhancing the existing ones. The independent committee report along with some personal
recommendations will be helpful in supporting the recommendations in its implementation
format.
Survey management
Application of supportive frameworks that can ensure constant reviews and assessment of issues
in their early formats will be some influential aspects which are related to promote better
outcomes all along the process of survey. These obligations are liable to encourage a huge
supportive framework which is evident in making fundamental changes for ensuring efficient
accuracy across the survey process.

Conclusion
In order to conclude, it can be assessed that this survey for customer feedback and response
management is quite helpful in obtaining a distinctive approach for the whole system and
association of limited operational obligations for the service teams. The survey results and
quality of framed questions are the key attributes which are associated with this whole process of
survey management. A significant timeline is also provide which facilitates the operability index
and its related deadlines in terms of completion.