BO110 Office Procedures Project 4: Customer Focus Script for Intern

This document presents a customer service script created for a BO110 Office Procedures project, designed to assist an intern in answering phone calls professionally. The script includes specialized greetings, a company introduction, a personal introduction by the receptionist, and a section addressing the unavailability of the person the caller is trying to reach. It also provides instructions on call screening and transferring, and concludes with a thank-you message. The script is designed to provide the intern with a comprehensive guide to handle various call scenarios effectively and professionally, ensuring positive customer interactions. The script is based on the assignment brief which focuses on customer focus and effective communication skills. References are provided for further reading on customer service and service orientation.