Detailed Project Plan: Development of a Customer Goodwill Program

This project plan details the development of a customer goodwill program, addressing key aspects such as project purpose, objectives, and scope. It includes a thorough stakeholder analysis, identifying roles and responsibilities within the project team, including a project manager, operations general manager, and technical experts. The plan outlines a work breakdown structure, dividing the project into phases such as design, development, implementation, and evaluation. Furthermore, it incorporates a comprehensive risk management plan, assessing potential risks and outlining mitigation strategies. The budget is meticulously detailed, with cost estimations for various tasks, along with a list of resources and their associated rates. The project aims to enhance customer goodwill, support ethical and legal frameworks, and improve business practices. The plan also covers assumptions and constraints, providing a complete overview of the project's structure and goals.

Running head: PROGRAM IMPLEMENTATION FOR BUILDING CUSTOMER GOODWILL
Program Implementation for Building Customer Goodwill
Name of the Student
Name of the University
Author note

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Table of Contents
9. Project Plan..................................................................................................................................2
Stakeholder Analysis...................................................................................................................2
Peer and Stakeholder Review......................................................................................................2
Roles and Responsibilities...........................................................................................................2
Work Breakdown Structure.........................................................................................................4
Project Plan..................................................................................................................................5
Project Title.................................................................................................................................5
Project Purpose............................................................................................................................5
Project Objective.........................................................................................................................5
Scope including key deliverables................................................................................................5
In scope and Out Scope...............................................................................................................6
Assumptions................................................................................................................................6
Constraints...................................................................................................................................6
10. Risk Management Plan..............................................................................................................7
10.1 Risk Register........................................................................................................................7
11. Budget........................................................................................................................................9
References......................................................................................................................................10

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9. Project Plan
Stakeholder Analysis
Name Work Area Stakeholder Type Impact on Project
To be
filled by
student
Project
scheduling
Project Manager Managing the development of ideas and
aligning them with project goals
To be
filled by
student
Maintaining
business
stability
Operations General
Manager
Providing recommendations towards project
ideas
To be
filled by
student
Project
Background
Technical Experts Designing Presentations and Posters for the
program
Peer and Stakeholder Review
Stakeholders Opportunities for feedback
Project Manager Providing feedback over the work done by technical experts and
suggesting improvements if any
Operations General
Manager
Viewing the business functionality and suggesting improvements in
specific areas
Technical Experts Discussing of plans with project manager in case of required
improvements
Roles and Responsibilities
Role Name Responsibilities Signature
Project Manager To be filled by
student
Managing of project
schedules, procuring
resources and
aligning of project
with goals
Operations General
Manager
To be filled by
student
Managing the
stability of business
and setting objectives
for future goals
Technical Experts To be filled by Designing reports and

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student future strategies
based on designed
plans

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Work Breakdown Structure
Level 1 Level 2 Level 3
Conducting an initial
meeting
The Designing Stage
Conducting live questions
and answer session
Presenting the deliverables
Gathering of resources
Analysis over the
requirements
Meeting audiences
The Development Stage
Listing out the customers
Participating in ethical and
legal considerations
Preparing legal and ethical
procedures
Making Presentations and
Posters
Implementation of the
Program
The Implementation Stage
Setting out goals and
objectives
Making revisions over the
designed plans
Booking of a seminar hall for
the demonstration program
Inviting of clients and
potential stakeholders
Program Demonstration
Project Sign-Off Phase
The Evaluation Stage
Documentation of the entire
program
Approval over the plan
Making payments to
stakeholders

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Project Plan
Project Title
Development of a Customer Goodwill Program and Satisfaction of Legal and Ethical
Obligations
Project Purpose
The project is aimed at implementing a program based on bringing in certain regulations
that would help in the promotion of customer goodwill and would also support the ethical and
legal framework.
Project Objective
The certain objectives of the project are:
 Setting of rules and regulations for the governing body
 Implementing of new policies of work
 Informing customers about the planned programs
 Defining a clear program for implementation and future use
Scope including key deliverables
The project has been planned to bring in certain kind of changes within the current
policies focusing over customer goodwill and also implementing various legal and ethical
considerations.
The deliverables of the project are:
1. Informing the customers about the new systems (Wu and Chen 2015)
2. Promotion of high standards in the professional conduct

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3. Including of new kind of commitments
4. Achievement of maximum benefits based on initiatives
In scope and Out Scope
The in scope activities for the project includes the development of program for the
goodwill of company and customers (Siddique 2014).
The out scope activities includes the safety implications over customers based on
focusing on the development perspectives.
Assumptions
The assumptions for the project includes:
1. The project would tend to implicate the best facilities for future business cases.
2. Goodwill and satisfaction of customers would be highly implemented.
3. The project would be accepted by the business management and would be
implemented.
Constraints
The constraints for the project includes:
1. The project is bounded within a limited budgetary framework.
2. Time could also be considered as a constraint for the work purposes.

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10. Risk Management Plan
Risk Level Risk Management Strategy
The project might not be
completed within the planned
budget and time
Medium Time and scope of the project should be
estimated in advance. Hence, plans for
controlling them should be developed
accordingly.
The project would implicate
legal problems
High Legal and ethical framework should be
designed prior to the development of the
project plan
The project might not be
accepted
Low The project presentations and deliverables
should be defined clearly in order to satisfy
the expectations of the customers.
10.1 Risk Register
Risk Likelihood
(H/M/L)
Impact
(H/M/L)
Risk Response Responsible
The project might not be
completed within the planned
budget and time
M H Proper
estimation of
schedules and
resource
allocation
Project Manager
The project would implicate
legal problems
H L Proper legal
workings over
the project plan
Operations
General
Manager
The project might not be
accepted
L H Taking
necessary
actions at initial
stages
Operations
General
Manager
Discrepancies within the work
policies
H L Preparing an
initial draft over
the idea
Operations
General
Manager
Timelines might not match
with aligned goals
L L Preparing a
schedule that
needs to be
understood by
project
stakeholders
Project Manager
Financial instability might H H Proper Project Manager

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occur and budget might
exceed
budgetary
estimations

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11. Budget
The budgetary estimations for the project could be discussed as:
Task Name Cost
Building Customer Goodwill program $14,360.00
Conducting an initial meeting $2,410.00
Meeting audiences $6,120.00
Implementation of the Program $5,470.00
Project Sign-Off Phase $360.00
The total budget of the project is set at $15,000. However, the project has been completed
within $14,360.
Resource Name Std. Rate
Project Manager $85.00/hr
Operations General Manager $90.00/hr
Technical Experts $45.00/hr
Room $100.00
Computers $90.00
Software $100.00
Seminar Hall $150.00

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References
Siddique, M., 2014. CSR practices and competitive advantages: A descriptive study. American
Journal of Trade and Policy, 1(3), pp.109-116.
Wu, S.I. and Chen, J.H., 2015. The influence of CSR on brand relevant aspects. J. Mgmt. &
Sustainability, 5, p.17.