Analysis of UK Legislation for Travel and Tourism Customer Protection

This report analyzes key UK legislation designed to protect customers in the travel and tourism industry. It covers the Package Holidays and Package Tour Regulations 1992, emphasizing the importance of providing accurate and transparent information to customers regarding tour operators, destinations, prices, and contract terms. The report also examines the Consumer Protection Act 1987, which focuses on ensuring customer safety and providing remedies in case of accidents or damages. Additionally, the Trades Description Act 1968 is discussed for its role in preventing false descriptions of goods and services. The report further delves into contract legislation, including the Sales of Goods Act 1979 and the Supply of Goods and Services Act 1982, highlighting the requirements for delivering goods and services of the correct quality and within a specified timeframe. Finally, it explores the Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contract Regulation 1999, which protect customers from unfair contracts and illegal practices. The report emphasizes the importance of these legislations for companies like TUI group to ensure customer satisfaction and business success.

3.1 Explanation about the contract legislation in relation to travel and tourism consumers.
In order to provide the protection and accurate information about the travel and tourism activities to the visitors, UK government has
been developed various contract legislation in relation to travel and tourism customer which TUI group have to follow. Following
are some legislation related to the contracts of travel and tourism customers-
The Unfair contract terms act 1977 and
the Unfair terms in consumer contract
regulation 1999- This legislation have major
objective is to protect the customer from the
unfair contract and illegal activities of the
seller or manufacturer. As per this act,
manufacturer can not develop unfair
condition and contract with customer by sell
wrong good and services. If any
manufacturer and seller founded with unfair
contract with customer then that particular
seller can be punished by the government
and maybe they have to pay the penalty.
The sales of goods act 1979 and
supply of goods and service Act
1982- Sale of good act is developed by
the UK government for the customer in
order to protect and secure them from
wrong goods and services. As per this
act, it is very important for the
organization to deliver or supply exact
and required good and services which
demanded by the customer. The goods
and services should be contain the right
quality, quantity and content and it
should not be in wrong quality and
quantity. It should be meet the need
and expectation of the customer. On
the other hand supply of goods and
services act 1982 states that all services
which are purchase and sell in the UK
should be delivered within a specific
period of time. This particular law is
applied on the time when good are
transferred from one place to another
on behalf of some money
consideration.
3.2 Explanation about consumer protection legislation in relation to travel and tourism
customers
In the travel and tourism organization, customer or visitor plays a very crucial
role in order to attain the effective success s and profitability in the market. In
the absence of customer, no tour operator can survive their business function in
the market and run their business. In order to meet the objective of the
organization, business unit needed to consider various customer related law and
acts so as they can satisfy and loyal toward the organization. Following are some
customer protection related legislation in the travel and tourism sector-
Trades description act
1968- This act have major
objective is to protect the
customer against the false
description of material of
product and services. This
act of parliament of the
united kingdom which
prevents manufacturer,
retailer and service
industry providers from
misleading consumers as
to what they spending
their money on. If any
organization describe the
false description of good
and services to customer
then as per this act
customer have right to sue
or claim against that
particular company.
Consumer protection act 1987-
This legislation of the customer in
the travel and tourism have major
objective is to protect and keep
secure the customer as well as
their goods or stuff at the time of
traveling. If any kind of accident
or uncertain condition occurs at
the organization with customer
then it is great responsibility of
company to provide the remedies
to that customer. In a simple word
it can be said that if with any
visitor occurs any accident
through which they get high
damage of good or injured or
death then it is responsibility of
the travel and tour operator to
provide remedies and expenses.
The package holidays and
package tour regulation
1992- This legislation of
customer in travel and
tourism have major objective
is to provide the right
information to the customer
about the tour operator
company, destination, prices,
feature, terms and condition,
contract, holiday package
fees, offers etc. As per this
act it is very important that
broaches of the particular
company should include all
detail and transparent
information related to the
holiday package related
services. In addition to this
various details regarding the
transportation, destination,
complete package, extra
services should be render to
the customer.