BTEC HND Project: Research on Customer Safety in London Underground

This research project investigates customer safety within the London Underground, gathering passenger perspectives on their experiences and perceptions of safety measures. The research identifies several themes, including the frequency of tube usage, factors influencing public transport choices (such as time and safety), and the importance of safety features. It highlights passenger preferences for safety improvements, such as enhanced monitoring and manual safety checks. The findings suggest a need for regular safety analysis and potential enhancements to address loopholes identified by passengers, contributing to a safer and more reliable underground network. Desklib provides access to this project and other solved assignments for students.

Research on
Customer Safety In London
Underground Tube.

Table of Content
• Introduction
• Theme 1
• Theme 2
• Theme 3
• Theme 4
• Theme 5
• Theme 6
• Theme 7
• References

Introduction
This presentation is based on the passenger safety in the
underground tubes in London. This research will provide the
views of passengers which used these kind of services on the
topic of their safety. It will help to provide suggestions to
higher authorities to maker changes in it.

Theme 1: Consistency of passengers to use
underground tubes in travelling.
01. From how many years you are
travelling from using underground
tube services in London?
Frequency
a. Less than 6 months 3
b. 6 months to 1 year 2
c. from 1 year to 2 year 6
d. More than 2 years 9
a. Less than 6 months b. 6 months to 1 year c. from 1 year to 2 year d. More than 2 years
0
1
2
3
4
5
6
7
8
9
3
2
6
9
Column B

Theme 2: Travellers consideration factor
before using public transport.
02. Which
factor you
consider
before
travelling by
a public
transport in
the London
City?
Frequency
a. Time taken
in travel
6
b. Safety 8
c. Facilities 6 a. Time taken in travel
b. Safety
c. Facilities
0
1
2
3
4
5
6
7
8
6
8
6
Column B

Theme 3: Significance of safety features in
public transport.
03. Do you prefer to use a public
transport which is not providing a
proper and appropriate safety to
passengers while travelling?
Frequency
a. I will not give any more chance to this 14
b. I will give a chance to them 6
a. I will not give any more chance to this b. I will give a chance to them
0
2
4
6
8
10
12
14
14
6 Column B

Theme 4: Attraction of Underground tube
services in customers.
04. Is
underground tube
services having
some features in
services attracts
you to use the
same services in
next time?
Frequency
a. Yes 16
b. No 4
a. Yes b. No
0
2
4
6
8
10
12
14
16
16
4
Column B

Theme 5: Drawbacks in underground tube
services in safety.
05. What types loopholes you have
found or analyse in the underground
services?
Frequency
a. Number of safety check points 6
b. Less fire safety equipments 5
c. Exit points in case of any emergency 9
a. Number of safety check points
b. Less fire safety equipments
c. Exit points in case of any emergency
0
1
2
3
4
5
6
7
8
9
6
5
9
Column B

Theme 6: Needs of regular analysis of
underground train network.
06. Do you think
that underground
tube authorities
has to conduct
regular analysis of
their safety
precautions?
Frequency
a. Yes 17
b. No 3
a. Yes b. No
0
2
4
6
8
10
12
14
16
18 17
3
Column B

Theme 7: Preferred changes in the
underground tube network.
07. Which type of change you prefer in
the Underground tube services in the
London?
Frequency
a. Manual safety 2
b. Monitoring of stations and trains 5
c. Both 13
a. Manual safety b. Monitoring of stations and trains c. Both
0
2
4
6
8
10
12
14
2
5
13
Column B

References
Bruyelle, Jean-Luc, Conor O’Neill, El-Miloudi El-Koursi,
Fabrice Hamelin, Nicolò Sartori, and Louahdi Khoudour.
"Improving the resilience of metro vehicle and passengers for
an effective emergency response to terrorist attacks." Safety
science 62 (2014): 37-45.
Fruehwirth, Alfred, and Johannes Winter. "The Emirates Air
Line Cable Car an Innovative, Urban Transportation System."
In T&DI Congress 2014: Planes, Trains, and Automobiles,
pp. 727-736. 2014.
Jenkins, Katie, Mark Gilbey, Jim Hall, Vassilis Glenis, and
Chris Kilsby. "Implications of climate change for thermal
discomfort on underground railways." Transportation
Research Part D: Transport and Environment 30 (2014): 1-9.

Thank-You