This report examines the impact of customer satisfaction on the growth and sustainability of the Arbor Hyde Park Hotel, a case study within the UK's competitive hospitality industry. The study investigates the importance of customer satisfaction, the need to meet customer expectations for future growth, and the benefits of client satisfaction on hotel operations. The research includes a literature review, research methodology, data analysis, and conclusion with recommendations. The findings highlight the significance of customer satisfaction for retaining customers, enhancing business volume, and ensuring long-term success. The report aims to provide actionable strategies for the Arbor Hyde Park Hotel to improve customer satisfaction and achieve sustainable growth in the face of increasing competition. The study emphasizes the importance of meeting and exceeding customer expectations to foster loyalty and drive positive business outcomes.