Business Decision Making Report: Balti Palace Customer Analysis

This report focuses on business decision-making and customer satisfaction at Balti Palace. It begins with an introduction and outlines the project's objective: to determine customer satisfaction levels with the restaurant's services. The research methodology includes customer surveys, and the findings are presented through pie charts and trend lines illustrating sales and profit data over several years. Key findings indicate satisfactory service and increasing sales. The report suggests starting home delivery and providing more staff training. The conclusion emphasizes the importance of research in making effective business decisions, summarizing the data presentation using various graphs and charts. References include academic sources related to decision-making and job satisfaction.

Business Decision Making
TASK 3.3

Covered content
• Introduction
• Objective
• Research Methodologies
• Pie-chart
• Trend line
• Findings
• Suggestion
• Conclusion
• References

Introduction
In business for the achievement of growth there are many
aspects to be followed and one of them is business decision
making which will have to be followed by Balti palace.

Objective
The main objective of this project is know whether the
customers of Balti palace are satisfied with the services
provided by it or not.

Research methodologies
• Research has been conducted so that views of various
customers can be determined.
• By the help of this literature gap will be eliminated.
• A group is selected as sample on which research is made.
• For this purpose a plan has been formulated so that
survey can be performed in best manner.

Pie-chart
particulars respondents
Good 34
Average 10
Below Average 6

Continue..
34
10
6
Good
Average
Below Average

Trend line
Year Sales Profit
2013 25000 1200000
2014 26000 1400000
2015 40000 2700000
2016 45000 3000000

Continue..
1 2 3 4
0
500000
1000000
1500000
2000000
2500000
3000000
3500000
25000 26000 40000 45000
1200000
1400000
2700000
3000000
Year
Sales
Linear (Sales)
Profit
Linear ( Profit )

Findings
• The services and food which is provided by Balti palace
is proved to be satisfactory for most of customers.
• It has been identified that sales of business is increasing at
continuous rate.
• The research is carried out in appropriate manner and has
provided positive results.

Suggestion
• The home delivery facility shall also be started by the
restaurant
• Staff shall be provided with more training so that they
will be able to provide better services to customers.

Conclusion
From this it can be concluded that in order to make best
decisions research will have to be conducted. All the results
have been presented in better manner with the help of
various graphs and charts.