This research proposal outlines a study on service quality and customer satisfaction in Sydney hotels. It defines the problem statement, highlighting the competitive tourism and hotel industry and the need for service quality measurement using models like SERVQUAL and SERVPERF. The research objectives include understanding factors affecting customer satisfaction and analyzing the relationship between service quality and customer satisfaction. The study employs a descriptive research design, utilizing both qualitative and quantitative methods, with data collected through Qualtrics surveys from hotel guests. The proposal details the data collection methods, sample selection criteria, data analysis techniques using SPSS, and ethical considerations to ensure participant confidentiality and unbiased research. The research aims to test the hypothesis that service levels directly correlate with customer satisfaction levels in Sydney hotels.