This document presents a job application package created by a student, Dinesh Batini, for a Customer Service Representative position at FlexiGroup, as advertised on indeed.com.au. The application includes a cover letter and a detailed resume. The cover letter highlights Batini's experience in the hospitality industry, emphasizing customer satisfaction, communication skills, and problem-solving abilities. It references his experience in the hospitality industry, demonstrating skills in customer interaction and problem-solving, and references his educational background, including a Bachelor of Business. The resume provides an overview of his career, including roles as a chef, and lists skills such as customer-facing abilities, computer proficiency, and language skills. Additionally, the resume includes details of his education, work experience, volunteer experience, and personal interests. The application aims to showcase Batini's qualifications and suitability for the customer service role.