Customer Service Assignment - Unit 3, Semester 1, BTEC Hospitality

This assignment focuses on customer service within the hospitality industry. It begins with an introduction and then delves into research on customer satisfaction, outlining primary and secondary research methods used to gather information about customer expectations and needs. The assignment then suggests improvements to service quality, including regular maintenance of electronic equipment and staff training. The conclusion emphasizes the importance of customer service for organizational productivity and profitability. Finally, it includes references to academic sources supporting the discussed concepts. This assignment is designed to provide a comprehensive understanding of customer service principles and their application in the business context, offering valuable insights for students studying hospitality management.