Foundation of Workplace Success: Customer Service Application

This document presents a student's application for a Customer Service Officer position in a pharmaceutical company. The application includes a cover letter responding to a job advertisement, highlighting the candidate's experience as a Customer Service Assistant at Milk Chemistry and Night Clinic. The resume details the candidate's education, including a Bachelor of Office Administration, and work experience, emphasizing skills in customer interaction, database management, and communication. The application showcases the candidate's qualifications, including excellent communication skills, computer literacy, and a strong work ethic, making a case for their suitability for the role. The cover letter expresses interest in the position, referencing the job advertisement and detailing relevant experience and skills, while the resume provides a comprehensive overview of the candidate's background and capabilities.

Running head: Foundation of Workplace Success 1
Foundation of Workplace Success
Student’s Name
University
Course
Date

Foundation of Workplace Success 2
JOB ADVERT
Date: 1st December, 2018.
Customer Service Officer, Ref: 455LA
We are well established Pharmaceutical Company looking for an individual who is
suitable in joining our administrative team. Experienced customer service officer will be suitable
in applying this position, so more an individual who has earlier worked in a Pharmaceutical or
any medical environment.
The Customer Service Officer will perform the following duties:
 Interact with the customers through assisting them.
 Maintain a clear record of customer orders.
 Perform and respond to the organization quarries through phone calls, email and
face to face techniques.
 Prepare and offer clients quotes
 Update database for the customers
 Perform all general activities assigned to him/her as part of the administrative
responsibilities.
The organization is searching an individual who is hardworking, friendly and able to respond
quickly to the environment change.
The successful candidate will have the following qualifications:
 Communication skills should be excellent.

Foundation of Workplace Success 3
 Polite and trustworthy individual.
 Approachable individual and warm.
 Two year experience in the same position of customer service officer.
 Having computer knowledge and skills in MS Microsoft Office.
 Able to use database system in the organization.
Any interested candidate in this position is requested to respond via email with a current
resume and cover letter, to [e-mail] or to Qwety Pharmaceuticals
Human Resource Manager, 121 Yellow Street, Uphill Building, and Address code 456T,
Australia.

Foundation of Workplace Success 4
COVER LETTER
Student’s Name
550 Cold water Street
WLF 67H
7588763434
[e-mail]
17th December 2018.
Mr. Ryan Dan
Human Resource Manager
Qwety Pharmaceuticals
Uphill Building, Address code 456T
Australia.
Dear Mr. Ryan Dan

Foundation of Workplace Success 5
RE: APPLICATION FOR CUSTOMER SERVICE OFFICER POSITION, REF: 455LA.
Am writing this application letter responding to the job advert, on the Customer Service
Position Ref: 455LA. Job advert was available in the daily public magazine of Australia on 1st
December, 2018. Am expressing my polite request to accept this application for the above
position in your organization.
Am currently working under the same position of Customer Service position as an
assistance at Milk Chemistry and Night Clinic. In this position, I have an adequate experience to
apply for this position since, am responsible in interacting and assisting all customer in the clinic.
Also, am effectively and speed in responding to customers quarries via emails, phone or face to
face.
Am an individual who is excellent flue in expressing communication skill and
knowledge both through writing and speaking. I feel comfortable and enjoy most when
interacting and assisting people like is done in the customer service position. I have four year
experience in this industry of customer service, thus able approachable in dealing with
customer’s quarries.
As an assistant in Customer Service Position, I have worked with database management
systems, specifically SAP database system. Therefore, I have enough skills and knowledge to
handle database management system. Additional experience is on operating computer
application systems like MS Office of 2007, 2010 and 2016.
I am trustworthy, honesty and hardworking individual, therefore, am the best candidate
to take this opportunity and work as Customer Service personnel in the Qwety Pharmaceuticals
Company. Attached my resume and am available to discuss more on my personal interest and the

Foundation of Workplace Success 6
value to add in your organization through face to face interview. Am looking forward to hear
positive response from you. Thank you in advance.
Yours Faithful,
Signature
Student’s Name

Foundation of Workplace Success 7
RESUME
NAME: Student’s Name
ADDRESS: 550 Cold water Street
WLF 67H
CONTACT: 7588763434
EMAIL: [e-mail]
PERSONLA DETAILS
AGE: 27
MARITAL STATUS: Single
NATIONALITY: Australian
TEL: [phone] or 0000000
CAREER OBJECTIVES
Am an inspired and motivated individual to work in the Customer Service Industry. Am
always motivated to express my hardworking, honesty and trustworthy as my best personal
characteristics. In all previous position I worked as individual and also, as group expressing my
ability to work under minimal supervision and delivering high quality services to the customers.
With my four year experience in the same position, am looking for my next career challenge in
our organization.

Foundation of Workplace Success 8
EDUCATION AND QUALIFICATION BACKGROUND
Bachelor of Office Administration (Customer Service Option), Sothern Cross University, 2010 –
2014. (Award, Second Upper Class Honors).
Grenanedie Computer College, Computer Application Soft wares, 2010 -2012. (Award, Distinct)
Uphill High School, Certificate of High School Education, 2005-2009.
WORK EXPERINCE
September 2014 – Present
Customer Service Assistant
Milk Chemistry and Night Clinic
Responsibilities:
 Interacting with customers through phone calls, emails and face-to- face.
 Replying and handling external and internal quarries.
 Operating the organization customer Database management system.
 Dealing customers’ orders
 Performing all other general duties under my line of duty as a Customer Service
personnel.
OTHER PROFESSIONAL SKILLS AND KNOWLEDGE
 Am creative and innovative in handling customers quarries
 Honesty, trustworthy and hardworking individual
 Computer literature in operating database systems

Foundation of Workplace Success 9
 Am flexible and easily to adopt the new environment
 Am strong influencer and high power in negotiation skills
 Is my passionate to interact with people from different background
 Am fluent in writing, speaking and reading, thus expressing my communication skills
in an excellent manner
HOBBIES
 Socializing
 Swimming
 Reading novel and magazines
 Solving other peoples problem
 Travelling and watching motivational videos in line of my career.
REFERENCES
Available on Request