BTEC HRM: Customer Service Manager Job Advertisement Analysis
VerifiedAdded on 2023/01/19
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Report
AI Summary
This report analyzes a job advertisement for a Customer Service Manager at Tesco, detailing responsibilities such as customer service, handling complaints, and communication methods. It includes salary information, working hours, and a job analysis outlining required skills and qualifications. The report further explores the selection process, encompassing preliminary interviews, application screening, employee tests, and reference checks. It provides a list of interview questions related to employment legislation and company policies, along with an examination of the impact of technology on recruitment and selection, including improved recruiter productivity, global reach, enhanced communication, automation, and 24/7 availability. The report is based on Human Resource Management principles and practices.
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