Project Kickoff: Analysis of Customer Service Phone App Project

This project kickoff assignment details the development of a customer service phone app, outlining its goals, objectives, and scope, which includes support for Android and iOS, and features like chat and text functionality. The project's budget is approximately $200,000, with a timeline spanning from design to release over several weeks. The assignment outlines specific features, user stories, and acceptance criteria, along with the project's sprint schedule and user acceptance testing. It also identifies key risk factors such as resource availability, product owner availability, and the need to support existing applications. Furthermore, the assignment defines team roles, communication strategies, and stakeholder responsibilities to ensure effective project management. The project aims to provide convenient on-the-go customer service through a mobile application.

Project Kickoff
Project management Software
Development

Business case and project Objectives
• Improving the control of resources available throughout the
project duration.
• Improving the process of task allocation among the various
team and team members.
• Effective risk management throughout the project life.
• Ensuring that there is proper budgetary allocation.
• Monitoring the project milestones and deliverables.
• Quality and quantity control throughout the project life cycle.
• Preventing scope creep
• Identifying the critical path in project management.

Projects experience

Project Approach
• The complexity of project management means that the first
stage is the modeling of the actual project model
• Understanding of the various interactive factors within a
standard project. This means that all the variables within a
project need to be coherently understood.
• Developing a project architecture that fits into the
requirements of projects.
• The modeling process whereby all the factors tyo be
considered in a project lifecycle are managed and controlled.

Project development

Team members
Project
Manager
Subject matter
expert Technical lead Software
developers
User acceptance
tester
Software tester

Project scope
• There is a need ton identify the various project requirements
that may be translated into technical aspects.
• Definition of program algorithms.
• Coding.
• Software testing
• Modeling the software

Project implementation

Out of scope
• Project Specification requirements are not in line with the
project needs
• Overemphasis on specific factors of the project, such as
deliverables and ,milestones.
• Redundancy in specific aspects of the project specifications.

Timeline
• Week 1
1. Identifying the project specifications
2. Identifying the algorithm and architectural requirements.
• Week 2
1. Software algorithm development
2. software testing specifications
3. User testing specifications

Budget and budget reporting
• The budget of the project is approximately
$500, 000
• The software resources-$300,000
• The labor requirements-$200,000
• The expert advice and consultancy-$100,000

Risks
• One of the risks is the inability of the software developers to
specify the project requirements in line with the software
needs.
• There is possibility of over budgeting or under budgeting the
project. This, as such, means that there is a possibility of cost
overruns.
• There is a likelihood of delayed completion time.
• The possibility of the project specifications being out of line
with the actual project requirements.

Overview of the risks