Resume Detailing Customer Service and Transportation Experience

This document presents a detailed resume showcasing the professional experience of an individual seeking a position in customer service, crew dispatch, finance, insurance and claims, telecommunications, transportation administration, and accounts receivables. The resume highlights over 15 years of experience in these fields. Key employment history includes roles at Bombardier Transportation (UP Express), Discount Car and Truck Rentals, Porter Airlines, and Barclays Bank. Responsibilities include guest services, crew dispatch, insurance and claims advising, customer service, and banking operations. The resume also details skills in customer service, communication, problem-solving, and proficiency in Microsoft Office Suite and various software systems. Education includes a High School Diploma and ongoing studies in Business Administration at McMaster University, along with certifications in Standard First Aid. Volunteer experience and computer skills are also listed, along with references available upon request.

HOLDIN MORRIS
4750 Dundas Street W, Toronto, ON M9A 1A9
647-783-2064/[e-mail]
_________________________________________________________________________________
PERSONAL PROFILE
I am looking to fill a position in the field of Customer Service, Crew Dispatch, Finance (on-site/call
center) Insurance and Claims, Telecommunications, Transportation (on-site/call center) Administration,
Accounts Receivables and any related business fields. I have over 15 years of experience in these
capacities and I am highly qualified and competent to master and succeed in any of the job field to which
I am placed.
EMPLOYMENT HISTORY
Bombardier Transportation December 2018 – Present
UP Express Contract – Metrolinx
Guest Services Representative
Team member – Customer Operations Work Group
• Provide information to guests including routes, schedules, trip planning and cost for both UP
related travels, and connections with taxis, TTC and GO.
• Attend, resolve and escalate guests service issues daily.
• Handle guests with special needs, accessible needs in a professional and timely manner
following policies and training.
• Greet guests at all stations daily and assist in a manner that brings the UP brand to life.
•Open and close stations, selling location, platforms and onboard trains at all times.
• Provide information to guests about lost and found items.
• Make announcements about delays, cancellations courteously and professionally.
• Respond to medical and other emergencies with a high degree of focus on continued high
levels of service and communication to customers.
• Communicate with maintenance and staff to correct defects which could affect train
performance onboard to minimize delays to train and passengers.
•Implement and carry out evacuation plan in the event of an emergency.
• Attend to passengers assistance alarms which maybe, but not limited to conflicts, medical
issues, medical emergencies disturbances.
• Conduct pre-departure equipment inspections.

One month training as a crew Dispatcher (Dec 1, 2019 to Dec 31, 2019)
The duties related to the Dispatcher bombardier crew as well as assignment train:
 Making OMS crew administration screen.
 Making the vacation schedule up to date for crews
 Updating the information book off as well as on for the crew
 Assignment as well as booking of hotels for the crew whenever it is required
 report as well as log related to the calling of the crews,
 Completion of the transportation as well as accommodation for the crews as per the requirement.
 Making sure that the entire train staffs along with the customer service ambassador, persons
providing guest service, train operators are asked to be present within the stipulated time. Especially
for the places where assistance for on time departure is essential to provide a remarkable customer
service. This also involved repealing the transportation as well as arranging accommodation as per
Discount Car and Truck Rentals September
September 2016 – August 2018
(Contract)
Insurance and Claims Advisor
• Assisted customers via E-mail, fax and telephone.
• Create insurance reservations for multiple insurance companies via E-mail, fax or by phone.
• Answer to reservation inquiries from an adjuster.
• Respond to inquiries from adjusters and insurance-related inquiries in a timely and effective
manner.

•Responded to invoice inquires, update invoices and process invoices.
• Answer incoming calls and direct to appropriate department extensions.
• Updated rental agreements on a daily, weekly and monthly basis.
Customer Service Ambassador (Part – Time) January 2011 –February
2015 Porter Airlines
• Handled line control during peak check-in times and assisted with Kiosks.
• Handle flight transitions in a timely promptly over sales, delayed or cancelled flights and any issues
related to lost and damaged luggage.
• Accurately verified passenger identification for custom and security purposes.
• Handle all aspects of ticketing and checking in of customers by operating a computerized point of sale
system, boarding, baggage service and reservations.
• Assisted with transferring and distribution of baggage carts between mainland and airport.
• Resolved customer situations by providing outrageous service.
• Handle all cash and credit card transactions in the purchase and refunds of tickets.
• Greeted and provided information and direction to passengers with the Porter experience and customer
service excellence.
Customer Service Representative February 2007 - November 2010
Barclays Bank - London, United Kingdom
• Inform, provide and suggest new banking products to new and existing customers.
• Divulged information to customers on their account status and balances.
• Open new banks and closed existing accounts when requested or deemed necessary.
• Offer and provide excellent customer service in a timely and effective manner.
• Maintained schedule adherence (log-in/log-out of the phone system and all activities as scheduled.
• Took charge of quality control and frequently oversaw grievances.
• Responded to customer inquiries.
• Ensured that the customer’s confidential information is properly protected and only used for
official purposes.
• Offered solutions to issues that are often non-standard/non-routine and require some clarification.
Education and Training
Manchester High- High School Diploma
McMaster University – Business Administration- Diploma (on-going)
St. Johns Hospital – Standard First Aid Certification
Volunteer Experience
 Foodservice and mentoring- Salvation Army - 2013
Computer Hardware and Software Skills
 Microsoft Word, Excel, Powerpoint, Windows, Safari, Unix Operating System, Accounts
Receivable, Accounts Payable, Sabre, Mainframe.

References Available Upon Request