Impact of Training on Customer Service and Performance

This report examines the impact of training on customer service, focusing on the methods, and the role of training in improving employee performance. It discusses various training methods, including on-the-job and off-the-job training, with examples like workshops and simulations. It highlights the importance of performance appraisals, employee motivation, and the significance of continuous improvement. The report also includes references to relevant sources, emphasizing the importance of training in the business environment. The report aims to provide insights into how training can be used to enhance customer service skills.

MERIT ONE AND MERIT THREE
 Critically evaluate the most appropriate training
method and techniques that would help
McDonald’s provide the best customer service in
the next five years

Different types of training
methods
 On the job training method
Mentoring- In mentoring personnel perform their
functions and activities under the trained
personnel.
Job rotation: Under this method, employee get
experience of different types of work by
working on various designations.

 Off the job training method
Simulation: In simulation, individual perform their
work in the artificial business environment
which prevents mistakes of real life.
 Lectures: Individual can also develop its skills
by attending the lectures.
 The training methods such as work shop and
performance appraisals are very appropriate

Performance appraisal method
With the help of performance appraisal method, will
basically assist the all employees of organization to realize
their progress in performance and skills
Employee will motivate to perform best because at the
end their best performance would be appraised
Improve the customer service of cited firm in next five
year

This method also demoralize the poor performer employees
The performance of poor performer can also be improved
with the help of workshop training method.
The performance of poor performer can also be improved
with the help of workshop training method.

In the work shop, various points related to improvement in
performance, motivation and skills development could be
covered.
The disadvantage of this method is that it is very expensive
and also depends on the worker capability

REFERENCES
Lane, B, and Kangulec, S., 2010. Integrated Offendor
management workforce development. Safer Communities.
11(3).pp. 154-158.
Pattanayak, B., 2005. Human resource Management, 3rd Ed.
Twelfth Printing.
Phillips, J. and Phillips, P., 2010. The power of objectives: Moving
beyond learning objectives. Perf. Improv. 49(6). pp.17-24.