Advanced Management: TQM, Customer Satisfaction, and Quality Analysis

This discussion post examines the critical role of Total Quality Management (TQM) in achieving customer satisfaction and enhancing business quality. The post highlights how TQM practices, such as Six Sigma and quality circles, contribute to improved workplace culture, processes, services, and systems. It references key academic sources, including Dahlgaard-Park et al. (2018), Kiran (2016), and Ross (2017), to support the argument that TQM is essential for long-term business success in the global market. The author emphasizes that the success of TQM lies in its ability to drive continuous improvement and commitment towards high profits. The core idea revolves around the premise that by focusing on quality and customer satisfaction, businesses can not only retain customers but also achieve their strategic objectives effectively.

Advanced Essential
Business Concepts
8 / 1 4 / 2 0 1 9

Management 1
Week 7 Discussion Question
The society of American announces that the supervisors are aware that the quality
level is best when the customer of the company really gets satisfied because of the effective
implementation of TQM system as the customer ultimately identify the quality level. The
managers can find that if in case the customers are satisfied then they can see an effective
measurable sign which shows that the quality of company’s product or services is maintained
in effective manner. The discussion about the quality in business shows the idea that the
management remains diligent in their pursuit of quality and can plan everything with
carefully, monitoring of work as well as constant revaluation with adjustment of all the
extremely essential elements of the processes (Dahlgaard-Park, Reyes & Chen, 2018). In
addition to this, the increase in the number of customer retention due to the quality is one of
the major element through which the manager can determine the same.
Total quality management comprises of the efforts organisation wide to install and
make the permanent climate where the personnel consistently enhance their ability to offer on
demand products as well as services that consumers will determine for a specific value (Ross,
2017). I think that total quality management has gotten a lot of attention in coming last
several years phenomenon is actually true because there are most of the companies who are
implementing different tools and techniques of TQM which include six sigma, quality circles,
benchmarking and many others for enhancing the quality of products and services offered by
them in the market (Kiran, 2016). I believe that TQM has become the need of very business
performing the operation in global market as they this tool ensure that every single employee
is working towards the improvement of work place culture, processes, different services and
systems to ensure that there is long terms success. The rise in TQM has been witnessed
because it helps the company to attain their goals and objectives of high profit and with this it
leads to commitment towards the continuous improvement.

Management 2
References
Dahlgaard-Park, S. M., Reyes, L., & Chen, C. K. (2018). The evolution and convergence of
total quality management and management theories. Total Quality Management &
Business Excellence, 29(9-10), 1108-1128.
Kiran, D. R. (2016). Total quality management: Key concepts and case studies. Butterworth-
Heinemann.
Ross, J. E. (2017). Total quality management: Text, cases, and readings. Routledge.