Business and Corporations Law: Literature Review Report - BACC2003

This report is a literature review focusing on the critical role of customer trust in business and corporations, specifically in the context of BACC2003. The review explores how organizations build customer relationships and the positive outcomes associated with trust, such as customer loyalty and purchase intent. It examines the impact of corporate social responsibility (CSR) on customer perceptions and organizational performance. The report highlights the importance of CSR activities, particularly in the context of ethical practices, and suggests that these activities significantly influence customer loyalty. The report also discusses the relationship between customer trust and overall brand performance. It examines the impact of consumer sentiments on corporate social responsibility and the importance of customer feedback. This report emphasizes the need for organizations to prioritize building and maintaining customer trust as a key driver for long-term success.

BACC2003 Business and Corporations Law

Table of Contents
Introduction......................................................................................................................................3
Literature Review............................................................................................................................4

Introduction
Building organizational relationships with customers should be based on trust. Customer trust is
trust that maximizes the customer's benefit and keeps strong promises. Trust between customers
and an organization fundamentally contributes to positive outcomes for the organization, such as
trustworthiness towards the organization, message retention, item decisions, purchase objective,
action and overall market performance. Therefore, seeing it as a desirable customer organization
is more crucial than ever as a recent reminder and organizations should focus on the product to
build such trust. Despite the brand's numerous trust tests, most of which are zero, as well as trust
results (e.g., reliability and buybacks) with respect to its brands, the topic of what builds trust in
terms of customers is the purchase still largely unanswered.

Literature Review
The relationship between customers and organizations affects not only the direct activity of the
organization, but also the abstract assessment of the buyer on how the organization behaves in
situations where the tasks to be simple. Organizations with public social responsibilities are in a
unique position. They do not simply ask customers to assume that the items will be satisfactory
or that they think profits or grievances will be resolved in a reasonable manner. Socially capable
organizations require buyers to trust both in direct communication and their unrecognized goals
to be proactive in a socially trustworthy manner. While many customers see corporate personal
responsibility as influencing corporate decisions regarding their CSR activities, the review
concludes by suggesting that customer feedback is essential. -Understand the secrets behind the
CSR strategy. There is usually no incentive for simplicity, which is the basis of CSR, for some
organizations including natural companies, as this simplicity has revealed the frustration of CSR
from time to time.
This study focuses on a company’s work to be straightforward and valid, particularly in the move
toward work conditions, spying issues, and related exercises to formulate, create, or implement
measures. The creator suggests that CSR activities identified by overseas activities, restricting
children's work in particular and workshops used, and common freedom support, will achieve the
maximum greater customer loyalty identified by CSR, rather than the lowest levels of
satisfaction achieved by their efforts toward the local support area.
Social responsibility
Various tests suggest that buyers may be able to effectively support social intelligence groups.
The expert found that CSR efforts influence the market estimate of interconnected companies by
consumer loyalty. This shows that the impact of consumer sentiments on corporate social
responsibility should not be considered in isolation from general consumer perceptions of the
organization.
Trust has been established as a key indicator for promoting and celebrating positive outcomes
such as divinity, customer service, and purchase intent. The analyst found that trust, the main

indicators of trustworthiness, is accompanied by emotion. An important result of trust in
organizations is that it builds trust, which can lead to customer trust. The study of the
relationship between customer trust and performance found that trust is a unique driver for
maintaining the future and should be monitored regardless of customer performance. The
scientist found that consumer confidence in a brand, what they perceived as a physical skill, had
a greater impact on what they thought they were buying from the brand.
Estimating perspectives or summary characteristics can be helpful in understanding the moral
analysis of the client's brain, but when considering overt behavior, myopic minds may not be as
useful as clear behavioral perspectives. For example, in their initial work on conceptualizing and
estimating natural anxiety, additional experts point out that not all studies on the link between
ecological perspectives and behavior have made accurate measurements. At the same level of
behavioral specificity, something it has has proved important by subsequent experiments.