Leadership and Management: Cyber Security Incident Report Analysis

This report details a cybersecurity incident at a financial firm, where the general manager faced a data breach. The incident involved hackers gaining access to client data, leading to significant repercussions including media scrutiny and client distrust. The manager's response involved several key steps: investigating the breach with IT experts, upgrading security systems, training employees on cybersecurity, and securing financial assistance for improvements. Further steps included stakeholder communication through meetings and media partners, revising security policies, and involving directors in operational oversight. The report highlights the importance of leadership in crisis management, emphasizing ethical considerations, stakeholder communication, and the implementation of effective security measures to prevent future incidents. The author discusses the challenges faced and the strategies employed to mitigate damage, regain trust, and improve organizational security.

Running head: MANAGING PEOPLE
MANAGING PEOPLE
Name of the Student:
Name of the University
Author Note:

1MANAGING PEOPLE
This incident is associated with the employee management problem in my company
where I was designated as general manager. It was a small accountant firm situated in the city
of Sydney. It was small yet had a very good reputation in the region as well as the country.
We had stakeholders in different level which included our own employees, suppliers, non-
profit organizations even the state and territory government. We provided tax consultancy,
auditing and related services to our clients. The customers were very much dependent to our
services and we used to share a great relationship with our stakeholders. We had reputation to
keep all the personal information secured in our firm but an incident of cyber hacking took
place where the hackers got access to the personal data of the clients. This created a huge hue
and cry among the employees and the clients. The situation became more grave when the
local newspapers published a news about the unethical breach in our company. We faced the
wrath of our clients until we successfully got the hacker arrested.
As the manager of the company, I had to face a grave difficulty and proved myself
ignorant about the issue. In order to control the problem and pacify our clients, I needed to set
missions as well as objectives to work accordingly. The board of directors were asking for
answers and I had to investigate the matter. First I planned to involve an IT expert to find out
the exact area from where the hacker accesses our information. Then I monitored the
situation myself. I also understood the possibility of any external involvement rather than
doubt g any of our employees. I planned to upgrade all the systems in the branches including
the head quarter so that this kind of matters never occur again.
I understood the importance of training to the employees about the concept of hacking
and unethical ideology associated with it. We organised an employee training so that we can
understand and find out the place where the problem lied. I also asked the higher authority for
financial assistance so that I could spend a large amount to secure the system more

2MANAGING PEOPLE
efficiently. As a general manager of the corporation, I organised periodical monitoring of the
complete system security to have the best possible way to prevent same incident to happen.
As a leader, I felt necessity of the moral support to the employees of the company as
well as the clients so that they know that the hackers had not been able to access the financial
information of the clients. I arranged for client meetings where all the suppliers, partners and
other stakeholders gathered.
For controlling the situation, I asked our media partners to reveal exactly what
happened and the impact of the incident in our organization. I controlled our security policy
for safeguarding the infrastructure. In case I come cross the same situation again I would
mandatories the direct involvement of the directors in our actual operation so that they have
perfect information about the company’s functioning.