Cybersecurity: Policies and Guidelines for Spoof Mails at University

This homework assignment examines the policies and security measures implemented by Facebook, Axis Bank, and Amazon to combat spoof mails and phishing attacks. The assignment begins with an introduction to security awareness, followed by detailed analyses of each company's approach to protecting its users. For Facebook, the assignment outlines how phishing occurs, the steps users can take to secure their accounts, and how to report suspicious activity. The section on Axis Bank explains email spoofing techniques, how the bank guides its clients to detect and avoid spoofed emails, and reporting mechanisms. The Amazon section discusses the common occurrence of spoof mails targeting online shoppers and the steps Amazon advises users to take, including recognizing grammatical errors, verifying sender addresses, and reporting spoof mails. The assignment concludes with a list of references used in the analysis.

Running head: POLICIES REGARDING SPOOF MAILS
POLICIES REGARDING SPOOF MAILS
Name of the student:
Name of the university:
Author Note:

1POLICIES REGARDING SPOOF MAILS
Table of Contents
Task 1: Security Awareness.......................................................................................................2
Facebook................................................................................................................................2
Axis Bank...............................................................................................................................2
Amazon..................................................................................................................................3
References..................................................................................................................................5

2POLICIES REGARDING SPOOF MAILS
Task 1: Security Awareness
Facebook
https://www.facebook.com/help/166863010078512
Phishing in Facebook occurs when an individual on his or her Facebook account
receives a suspicious message or link that will ask for confidential and personal information.
When the individual gets such message via mail, it is spamming or spoofing through the
medium of mail ("What steps can I take to protect myself from phishing on Facebook? |
Facebook Help Centre | Facebook", 2020). If the individual replies to such spam messages or
open the link out of curiosity, the sender will get access to the individual’s Facebook account
and perform malicious activities.
If an individual thinks that he or she is phished via mail, the following steps can be taken:
 Secure the account by changing the password to a new one and logging out from
devices apart from the personal ones.
 If already phished, try measures to recover the account.
 In case of any suspicious mails, report to [e-mail].
Axis Bank
As explained by Axis Bank, email spoofing is a technique by which malevolent
hackers forges the email header section and then send emails to recipients. In this way, they
become successful in convincing the recipients that the mail has come from a reputed
organization and is genuine. Through this technique, the fraudsters trick their mail recipients
and extract out personal information from them ("Email Spoofing - How Can You Detect a
Spoofed Email? - Axis Bank", 2020). To combat this, the organization guides its clients:

3POLICIES REGARDING SPOOF MAILS
 To install a proficient anti-virus software system in the devices to avoid receiving
spoof mails or spam messages.
 To avoid suspicious links if the sender of the mail is not recognizable and never
respond to such messages
 Never to disclose personal information via mail replies such as phone numbers, bank
account numbers, and credit card details and so on.
 To report about spoof mails on [e-mail] (RESPONSIBLE
DISCLOSURE POLICY, 2020).
Amazon
https://www.amazon.in/gp/help/customer/display.html?nodeId=201909120
It is a very common occurrence for the online shoppers of Amazon to get mails or
calls that is send by Amazon.in but are not actually send by the organizational accounts to
their senders. The hackers with the intent to perform online fraud or steal data send such false
mails to the buyers of Amazon products and redirect them to a fake website that looks like
Amazon.in ("Amazon.in Help: About Identifying Whether an E-mail/Call is from Amazon",
2020). The organization thus guides its buyers to perform the following steps:
 Never reveal any kind of information related to bank accounts, PIN number, credit
card information, security codes even while the updates occur.
 Carefully notice the grammatical mistakes and if found out never respond to such
mails, because the hackers most of the times do not proof read their content.
 Check the address of return because the organization does not send mails from any
other Internet Service Provider.
 Genuine websites of Amazon only end with Amazon.com or Amazon.in; hence, other
than these two users should not reply to any other websites or mails.

4POLICIES REGARDING SPOOF MAILS
 Send spoof mails to [e-mail] ("Amazon.com Help: Report a
Phishing or Spoofed E-mail", 2020).

5POLICIES REGARDING SPOOF MAILS
References
Amazon.com Help: Report a Phishing or Spoofed E-mail. (2020). Retrieved 16 April 2020,
from https://www.amazon.com/gp/help/customer/display.html?nodeId=201909130
Amazon.in Help: About Identifying Whether an E-mail/Call is from Amazon. (2020).
Retrieved 16 April 2020, from
https://www.amazon.in/gp/help/customer/display.html?nodeId=201909120
Axis Bank. (2020). RESPONSIBLE DISCLOSURE POLICY [Ebook]. Retrieved from
https://www.axisbank.com/docs/default-source/default-document-library/responsible-
disclosure-policy.pdf
Email Spoofing - How Can You Detect a Spoofed Email? - Axis Bank. (2020). Retrieved 16
April 2020, from https://www.axisbank.com/bank-smart/safe-banking/internet-
banking/email_spoofing.html
What steps can I take to protect myself from phishing on Facebook? | Facebook Help Centre |
Facebook. (2020). Retrieved 16 April 2020, from
https://www.facebook.com/help/166863010078512