Dissertation: Benefits and Drawbacks of Global Business on Dahabshil

This dissertation examines the benefits and drawbacks of the global business environment on Dahabshil, an international funds transfer company. The study includes an introduction outlining the research background, aim, objectives, and research questions. A detailed literature review explores the impact of global business factors such as intercultural effectiveness, competitive dynamics, and technological advancements, as well as internal and external factors affecting the company's performance. The methodology section outlines the research design, including the research onion framework, research philosophy (interpretivism), approach, strategy, data collection methods, and sampling techniques. Results are presented through demographic analysis and responses to research objective-based questions, using tables and charts to illustrate findings. The dissertation concludes with an executive summary, table of contents, and a Gantt chart detailing the research timeline and activities, demonstrating a comprehensive approach to understanding the global business environment's impact on Dahabshil.

Running Head: DISSERTATION
Benefits and drawbacks of the global business environment on Dahabshil

DISSERTATION 2
Executive summary
The primary purpose of this study is to evaluate the benefits and drawbacks of the global
business environment on Dahabshil. In this report many chapters have been discussed like
introduction, literature review, research methodology, result in analysis, stakeholder analysis,
research methodology review, conclusion and recommendation, and personal reflection. The
introduction section support to comprehend the aim and objectives of the research and
research background. The literature review critically evaluates the benefits and drawbacks of
the global business environment on Dahabshil. In this study, the researcher has used the
mixed research design, primary data collection method, statistical data analysis, survey
through questionnaire method, and probability sampling method for collecting the
information towards the study and meet the research objectives effectively. The key
stakeholder of Dahabshil is customer, managers, and executives that have used the written
and verbal communication for conversing on the organizational task.

DISSERTATION 3
Table of Contents
Executive summary....................................................................................................................2
CHAPTER 1- INTRODUCTION AND BACKGROUND.......................................................3
Research title..........................................................................................................................3
Research background..............................................................................................................3
Research aim and objectives..................................................................................................3
Research questions.................................................................................................................4
Gantt chat description.............................................................................................................4
CHAPTER 2- DETAILED LITERATURE REVIEW..............................................................6
CHAPTER 3- METHODOLOGY.............................................................................................8
Research Onion Framework...................................................................................................8
Research Philosophy..............................................................................................................8
Research Approach.................................................................................................................9
Research strategy....................................................................................................................9
Research design....................................................................................................................10
Data collection method.........................................................................................................10
Data analysis.........................................................................................................................11
Sampling method..................................................................................................................11
Survey through questionnaire..................................................................................................11
CHAPTER 4- RESULTS OF YOUR RESEARCH.................................................................14
Introduction..........................................................................................................................14
Demographic factor..............................................................................................................14
Research Objectives based questions...................................................................................16
References................................................................................................................................28
Table 2: Gender...................................................................................................................................16
Table 3: Age........................................................................................................................................17
Table 4: Experience.............................................................................................................................17
Table 5: Global business atmosphere..................................................................................................18
Table 6: External and internal factor might influence the atmosphere of the global business..............19
Table 7: an organization desire to launch their products and services.................................................20
Table 8: Trade tax could play an imperative role in influencing the overall business..........................21
Table 9: Global business atmosphere could create the cultural issues at the working place that could
negative impact on the overall outcome of the study...........................................................................22
Table 10: Strict customer relationship management regulation standard policy could affect to the
business practices................................................................................................................................23
Chart 1: Gender...................................................................................................................................17
Chart 2: Age........................................................................................................................................18
Chart 3: Experience.............................................................................................................................19
Chart 4: Global business atmosphere...................................................................................................20
Chart 5: External and internal factor might influence the atmosphere of the global business..............21
Chart 6: an organization desire to launch their products and services..................................................22
Chart 7: Trade tax could play an imperative role in influencing the overall business..........................23
Chart 8: Global business atmosphere could create the cultural issues at the working place that could
negative impact on the overall outcome of the study...........................................................................24
Chart 9: Strict customer relationship management..............................................................................24

DISSERTATION 4
CHAPTER 1- INTRODUCTION AND BACKGROUND
Research title
The benefits and drawbacks of the global business environment on Dahabshil.
Reason for selecting Dahabshil
Dahabshil is an organization that offers funds transfer services with higher security to its
consumers as it could not be considered by their competitors. It will support to increase the
competitiveness of the firm in the marketplace. Headquarter of this is located in Dubai,
United Arab Emirates. Dahabshil has a deal with more than 126 countries as it has employed
more than 2000 people in their organization. The main reason for selecting this organization
is that the investigator is from Somali and it is also located in the Somali that could be
effective for conducting the survey and collecting data. It will also save my traveling cost that
can be essential for the research.

DISSERTATION 5
Research background
In the current era, it is effective for the Dahabshil for increasing their understanding of the
benefits and drawbacks of the global business atmosphere on organizational performance.
The global business environment could be influenced by certain factors, as it could know as
intercultural effectiveness, competitive dynamics, and technological advancements. It is
stated that major advantage of using the global business atmosphere could enable the firm to
gain the awareness of products and services among a huge number of consumers at one time,
which would enhance the probability of getting the positive outcome (Noe, et al., 2017). It
would also a positive impact on the trade taxes of business and enables to obtain a higher
outcome. Apart from this, it is examined that there are certain disadvantages of using global
business atmosphere named cultural complications, various culture, and languages and
religions. It would decline the overall financial performance of the organization. Hence, the
employee of Dahabshil should deeply evaluate this concern for declining the issues at the
time of dealing at the global level (Shenkar, Luo, and Chi, 2014).
Research aim and objectives
The main aim of this study is to evaluate the benefits and drawbacks of the global business
environment on Dahabshil. The following research objectives will be accomplished by the
researcher:
 To identify the impact of the global business environment in the organizational
performance: in a context of Dahabshil
 To identify the benefits and drawbacks of the global business environment: in a
context of Dahabshil
 To discover the measurable recommendations for dealing with the changing global
business environment; in a context of Dahabshil

DISSERTATION 6
Research questions
 The benefits and drawbacks of the global business environment on Dahabshil
Gantt chat description
The following Gantt chart demonstrates the time that will be considered at the time of
completing the research activity:
Activities 1st to
3rd
Week
4th to a
10th
week
11th to
13th
Week
14th to
17th
Week
18th to
21st
Week
22nd
to 23rd
Week
16th
Week
Selection of the topic
Data collection from
primary sources
Creating layout
Literature review
Analysis and
interpretation of
collected data
Findings and analysis of
data
Conclusion of the study
Formation of draft
Submission of final work
The Gantt chart is effective for determining the timing of research activities as it would be
effective to collect meet each activity at least time. There are certain activities that will be
considered by the researcher in the study like Selection of the topic, Data collection from

DISSERTATION 7
primary sources, Creating a layout, Literature review, Analysis and interpretation of collected
data, Findings and analysis of data, Conclusion of the study, Formation of the draft, and
Submission of final work. From the analysis of the above table, it is evaluated analysis and
interpretation of collected data in 10 weeks. Moreover, the researcher will focus on data
analysis due to eliminating the time and cost. From this table, it is ensured that the researcher
has completed in the predetermined period.

DISSERTATION 8
CHAPTER 2- DETAILED LITERATURE REVIEW
According to Namada (2018), a global business could be determined by different components
like competitive factors, intercultural effectiveness, and technical advancement. It is stated
that there are two factors that might influence the atmosphere of the global business named
external and internal atmosphere. Political, social, economic, technical, and economic factor
that could be an external factor as it could influence the overall outcome of the study. Apart
from this, it is evaluated that marketing intermediaries, suppliers, customers, and competitors
are determined as the internal factors that could also influence the performance of the firm
(Lawrence and Weber, 2014).
In support of this, Cavusgil et al. (2014) examined that if an organization desire to launch
their products and services at the international level then they could be need of gaining the
awareness of goods and services. The brand awareness is imperative for business due to get a
reliable outcome. For launching the new product in the marketplace brand awareness in very
imperative for the firm. Bendell (2017) stated that unacceptable that the international market
could be the biggest platform for operating the business and getting competitive benefits.
On the other side, Thompson Strickland and Gamble (2015) examined that brand awareness
could easily enhance the sustainability of the firm in the specified marketplace. In the
international market business atmosphere, the developing brand image could be simply
accomplished by considering the decision making the process. Rugman and Verbeke,
(2017) stated that trade taxes could directly affect the organizational performance of the
organization. The taxes of tax could directly affect the foreign exchange market. The
restriction on the important procedure could influence the overall exchange rate in both
favorable and unfavorable way. In addition, it is stated that trade tax could play an imperative
role in influencing the overall business (Lazzarini, 2015).

DISSERTATION 9
Sahut and Peris-Ortiz (2014) argued that global business atmosphere could create cultural
issues at the working place that could negatively impact on the overall outcome of the study.
It is also stated that the different language, religious, various culture in the international
market and changing requisites become a major concern for the firm. It is evaluated that the
global market could enchase the expectation of the consumers, which will decline the
opportunity to get a reliable outcome. It is stated that emotional values from the perspective
of customers could create a challenge for the firm at the international market (Laszlo and
Cescau, 2017).
In support of this, Kuratko Hornsby and Hayton (2015) illustrated that after the launching of
new product in the global market, the organization needs to use trade laws for introducing in
the new market. With respect to declining the competitiveness of the market, the organization
will use the competitive regulations for managing the business. It is stated that strict customer
relationship management regulation standard policy could affect business practices. It is also
stated that the rate of taxation fluctuates rapidly, which could impact on the financial
situation of the firm. It is also stated that values liabilities, as well as assets, could directly
impact the performance of the business. In addition, it is evaluated that competitiveness could
decline the revenue of the firm (Cole, 2015).
Summary
It can be summarized that the literature review is effective for collecting theoretical
information towards the research matter. In this study, the literature review used to support
findings that are effective for increasing the reliability of the study outcome. Apart from this,
the primary research method leads to the investigator to answer the research question and
make a favorable decision in favor of the research matter.

DISSERTATION 10
CHAPTER 3- METHODOLOGY
Research Onion Framework
In the research methodology section, research scholar would use the research onion
framework which considers several tools such as research method, strategies, and research
approach. It would support the researcher to accumulate feasible data for achieving the aims
and objectives of the research. Research onion framework would facilitate the investigator to
gain depth knowledge towards research tools and techniques (Mangan, Lalwani, and Lalwani,
2016). This framework is created by Saunders to get relevant information about research
tools.
Figure 1: Research Onion Framework
(Source: Omotayo and Kulatunga, 2015).
Research onion framework would be useful as it would assist the investigator to choose the
suitable method for conducting the research study in an appropriate way. As per this
framework, the researcher would perform the research in a systematic manner that is
described below:
Research Philosophy
Research philosophy is an imperative facet in the research methodology section as it supports
the researcher to gather, evaluate and utilize the gathered data in current research concern.

DISSERTATION 11
Relevant ideas and opinion related to research matter are executed in the investigation by
using research philosophy appropriately (Epstein, 2018). Research philosophy consists of two
types which are positivism philosophy and interpretivism philosophy. In this research study,
interpretivism research philosophy would be practice by research scholar due to the
subjective nature of research concern. This philosophy would lead the research scholar to
evaluate and get depth knowledge of the research concern. Along with this, research
philosophy would also assist the researcher to enhance the quality of investigation (Cavusgil,
and Knight, 2015).
Research Approach
In the research methodology, the research approach is a vital aspect as it depicts the main
reason to select the targeted research procedure. Two types of research approach could are
used in the research study that is deductive research approach and inductive research
approach. Under the deductive research approach, the researcher has made a hypothesis and
accept or reject the collected data as per the hypothesis (Carroll and Buchholtz,
2014). Whereas, the inductive approach is practiced by the researcher to adequately analyze
the accumulated data and also aids the researcher to enhance the non-numerical knowledge
related to the research concern. This study has considered the inductive approach as
compared to the deductive approach for conducting the research in a systematic manner and
obtain reliable information about the research matter. The deductive approach could be
complicated as compared to the inductive approach hence this method has not considered.
The inductive approach method could facilitate to get the information from different sources
like articles, books, online and offline sources. It could supportive of increasing the reliability
of the research outcome (Avram, 2014).

DISSERTATION 12
Research strategy
The research strategy is leading to the participants for collecting reliable information towards
the research matter. There are certain methods which are consistent of research strategies like
a case study, survey through questionnaire, content analysis method, and literature review
method. In this, the researcher has used the survey through questionnaire method, which
leads to collect direct responses of the participants towards the research issue. It could also
increase the reliability of the research outcome. This method is more suitable as compared to
another method (Audretsch, Lehmann, and Wright, 2014). Moreover, the literature review
method is practiced by the investigator for getting the feasible content towards the research
matter. It could also be effective in the attainment of the research task. In addition, it is also
found that the survey through the questionnaire is collected by face by face to interaction. It
could also lead to meet the aim and objectives of the research matter effectively (Saeidi, et
al., 2015).
Research design
The research design is effective for collecting the information towards the research matter.
The research design could consider two methods like qualitative, quantitative, and mixed
method. For conducting this study, the researcher has practiced mixed research design as it
allows to the investigator for conducting the theoretical and numerical information about the
research matter (Meyer and Peng, 2016). This method is effective for conducting this study in
a systematic manner. The qualitative method only allows getting the non-measurable
information while the quantitative method facilitates to get statistical information. Both
methods could be mandated to get limited information that would directly effect on the
overall performance of the research outcome. In this study, the mixed method has been
considered due to obtaining benefits of both methods qualitative as well as quantitative
method (Kennedy, Welch, and Monshipouri, 2017).