Critically Analyzing the General Manager's Role at Damson Dene Hotel

This essay critically analyzes the performance and effectiveness of the General Manager at Damson Dene Hotel, Wayne Bartholomew, examining his leadership and management skills within the context of team working theory. The analysis explores the application of McGregor's theory of motivation, differentiating between Theory X and Theory Y approaches to management, and evaluating the impact on employee motivation and retention. The essay further discusses the application of Belbin's team roles, such as Monitor Evaluator, Shaper, and Team Worker, to enhance team development and improve people management skills within the hotel. The conclusion emphasizes the importance of effective team working and proper management for the smooth functioning and success of the hotel, highlighting the significance of managerial roles and theories in overcoming barriers and improving overall performance. The essay also touches upon the impact of a TV documentary on the hotel's performance.

Essay

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Critically analyse performance and effectiveness for the profile of General Manager of
Damson Dene Hotel....................................................................................................................1
With the help of team working theory, Discuss the prominent improvement in people
management skills.......................................................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Effective style of management is considered as the getting employees collectively on the
common platform to extract best things out of them for the effective management. For smooth
and effective running of company, management plays an important role in terms of improving
the overall bond among the employees and employers to work collectively. Along with this,
effective leadership is also important in terms of offering prominent direction, execution of plans
and motivating individuals (Bratton, 2020). To carry forward the report, Damson Dene Hotel is
considered which is the leisure club and situated in United Kingdom and tends to offer various
facilities including luxury Spa, landscaped garden, indoor swimming pool and so on. Along with
this, report tends to cover effective analysis of the profile of General Manager and considering
team working theory for the enhancement of management skills.
MAIN BODY
Critically analyse performance and effectiveness for the profile of General Manager of Damson
Dene Hotel
Effective analysis of performance is important as it is the continuous procedure in terms
of enhancing the overall performance by developing effective team and individual goals by
aligning with the strategic objectives of company. For this, effective planning is important in
terms of identifying the overall performance of the General Manager of the Damson Dene Hotel
by reviewing and assessing the progress for effectively developing knowledge and skills. In
regard of this, there are various issues which are faced by the General Manager of Hotel like
miscommunication, ineffective management, behaviour of staff members and majorly low
motivation among employees. For this, Wayne Bartholomew can opt McGregor theory of
motivation which is mentioned as underneath:
This theory is useful in terms of motivating the human behaviour and effective
management and created by considering the hierarchy of needs. For this, it depicts the effective
contrasting models of workforce for the motivation which is being applied by the managers
considering the effective human resource management, organisational behaviour, communication
and development (Vélez, Lorenzo and Garrido, 2017). Along with this, it believe on the self-
actualisation which is the highest level of reward for the employees and to reach towards it
employees need full potential. Furthermore, this theory also undertake both hard and soft
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management skills as hard one is depends on the effective supervision, guidance and immediate
punishment. In terms of Damson Dene Hotel, sometimes manager tends to look for the mistakes
of employees because they do not trust their work as in this, management and employees always
against from each other. Meanwhile, soft approach tends to undertake some sort of leniency for
rules in terms of creating effective morale for the workplace and considering cooperative
employees. For this, effective execution of can be done by the General Manager of Damson
Dene Hotel named Wayne as it result in low output workforce. For this, its factors are mentioned
as:
Theory X: This theory tends to undertake that employees does not like their work and
tries to avoid it and also does not like to be controlled by their supervisors. For this, employees
also tends to neglect their responsibilities in terms of seeking formal direction considering the
possibilities. In terms of the General Manager of Damson Dene Hotel, its manager need to accept
the assumptions of theory X by considering the effective structure and closely supervise their
employees for this, managers also tends to effectively control the external environment
appropriately in terms of dealing with irresponsible and immature people (Xu, Loi and Ngo,
2016). Along with this, the General Manger of Damson Dene Hotel opt management by direction
in terms of achieving success to motivate individuals regarding the fulfilment of physiological
and safety needs of employees that helps in motivating and retaining them for longer period of
time.
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Theory Y: As per this factor, employees tends to work naturally and also tends to
exercise the effective self-direction and control to being committed for the objectives and goals
of company. Along with this, the average person can also learn effective things in terms of
accepting and seeking prominent personality (Nguyen and et. al., 2017). In relation with the
General Manager of Damson Dene Hotel, they tends to take effective assumptions considering
the nature for the attempt of structure, and also prominently supervise their employees for better
development. In regard of this, theory Y tends to hold effective principle of scientific
management in terms of improving the motivation of employees which is mentioned as below:
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 Delegation and decentralisation: In this, hotel tends to decentralise their control and
eliminate the levels of management, for this, manager of respective hotel also need more
subordinates prominently who will be forced to delegate for some sort of responsibility
and decision making which is beneficial for the working pattern of employees. Job enlargement: It tends to depict the wide scope for the variety of employee's job and
also undertake effective opportunities in terms of satisfying the ego requirements of
employees. For this, the general manager of hotel somehow consider the effective
requirements of employees to perform them to work with full potential. Participative management: In this, employees and company take decisions by consulting
with each other and this process tends to make creative capacity in terms of offering
effective control over the working environment of hotel (Afsar and et. al., 2017). For this,
Wayne Bartholomew tends to involve its employees in terms of taking effective decisions
which is beneficial in terms of overcoming the prominent issues which is being faced by
company.
 Performance appraisal: In this factor, employees tends to set prominent objectives and
also participate regarding the effective process in terms of identifying the actual
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performance figures by taking prominent measures that helps in motivating them to
perform with full potential.
With the help of team working theory, Discuss the prominent improvement in people
management skills
Prominent management theories are considered as the collection of effective ideas and
norms which is useful in terms of motivating and managing organisation. For this, management
theories are used by the supervisors in terms of executing strategies to accomplish effective goals
and objectives and also motivate employees to perform with their full potential and capability
(Bird and Mendenhall, 2016). In regard of Damson Dene Hotel, its manager tends to use several
concepts considering the various management theories which is developed considering the
suitability of employees and culture of hotel. In also tends to depict several reasons that can be
applied by leaders for effective management theories which are mentioned as:
 With the help of effectively using team development theory tends to enhance the
productivity of respective hotel and leaders use it in order to accomplishing effective
objectives and goals by increasing overall performance.
 Management theories are useful in terms of speeding up the decision making process of
leaders which is useful for the manager of Damson Dene Hotel to perform their roles
more effectively.
 Managers also tends to motivate their team members with effective participation and
increased collaboration at the workplace. Managerial theories are important in terms of encouraging managers to make effective
changes instead of just depending on the effective judgement.
Belbin theory of team development:
This theory is concerned with the development of personality of employees by
considering the effective factors that tends to undertake effective skills of employees. For this,
team members need to reach at the effective conclusion in terms of taking suitable decision
which is beneficial for employees and undertake effective roles of employees that are mentioned
as underneath:
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 Monitor Evaluator (thought oriented): As per this element, the decision of manager is
depends on the rational thinking and facts that leads to oppose the emotions of
employees. For this, the evaluators tends to prominently undertake effective angles and
possibilities in terms of devising the vision of effective solution. The monitor evaluators
of Damson Dene Hotel work best critical issues occur and they need advanced ability to
solve significant issues. Specialist (thought oriented): These members tends to become the expert for the
particular field and tends to develop effective knowledge and prominently contribute
towards the development of task when needed effective area for the expertise (Choi and
et. al., 2016). The specialists of Damson Dene Hotel tends to offer expert technical
knowledge in terms of becoming the part of team considering the potential of overall
performance. Plant (thought oriented): These individuals are considered as the free thinker and
innovative individual in terms of developing products and services by undertaking the
original opinions and suggestions in terms of doing things with unique manner. These
individuals in Damson Dene hotel does not fit for the traditional concept regarding the
activities of team members. Shaper (action oriented): These individuals are extroverts who tends to communicate in
terms of achieving effective results. They are quite dynamic and driven employees and
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also able to motivate their team members with full potential. In terms of Damson Dene
hotel, these individuals tends to enjoy challenging situation in terms of creating
innovative objectives and strategies regarding the progress of team. Completer (action oriented): These individuals are introverts in terms of performing
quality assurance at the prominent key stages for the project (Shao, Feng and Hu, 2017).
They prominently tends to describe the capability in terms of noticing the significant
details by enabling them to prominently finish their task by eliminating errors from
products. In terms of respective hotel, these individuals tends quite valuable for the
working environment by adhering the deadlines prominently. Implementer (action oriented): These are undertaken as the organisers for the effective
structure of overall environment to maintain the significant order as they prominently
implement concrete plans from the abstracted ideas and thoughts. In relation with
Damson Dene Hotel, these are the backbone of hotel to implement the working strategies
by making sure the completion of task effectively. Coordinator (people oriented): These individuals are mature enough to develop
interpersonal and effective communication skills considering the managerial position and
various styles of shapers. For respective hotel, these individuals tends to focus on the
effective achievement of the goals and objectives of company by effectively coordinating
with the team members to achieve objectives and goals. Team workers (people oriented): These individuals are normally extroverts with friendly
disposition and also good listener in terms of effective functioning and working
collectively as a unit (Engelbrecht, Heine and Mahembe, 2017). For this, team workers
also tends to notice for the other team members to share their work load as they are
highly versatile and adaptable in terms of interacting with diverse individuals to
overcome from sudden changes. In terms of Damson Dene Hotel, these individuals are
indispensable and tends to develop harmony in their team as they leads to opt for solving
interpersonal objectives in their team members to support team members.
 Resource Investigator (people oriented): These individuals are extroverts and also have
effective talent for networking as they are enthusiastic individuals for exploring new and
prominent opportunities to identify new development (Dabke, 2016). In terms of
respective hotel, these individuals are good in making effective business contracts and
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also carry out prominent negotiations in terms of finding effective ideas and opportunities
to bring their team members.
Therefore, with the help of these effective team development roles, the General Manager
of Damson Dene hotel tends to prominently improve significant issues and barriers which occurs
at effectively performing significant roles and job.
CONCLUSION
By undertaking the above discussion, it is identified that effective team working and
proper management is important for effective and smooth functioning and running of company.
In regard of this, effective managerial roles and theories are considered which is useful in
eliminating significant barriers and issues in terms of improving the overall performance of
company. Along with this, it undertake effective managerial theory is used that describe both
positive and negative impact on the performance of company and for the effective development
of team, Belbin theory of team development is considered that include various roles for effective
functioning.
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REFERENCES
Books and Journals
Afsar, B and et. al., 2017. Transformational and transactional leadership and employee’s
entrepreneurial behavior in knowledge–intensive industries. The International Journal
of Human Resource Management, 28(2), pp.307-332.
Bird, A. and Mendenhall, M.E., 2016. From cross-cultural management to global leadership:
Evolution and adaptation. Journal of World Business, 51(1), pp.115-126.
Bratton, J. ed., 2020. Organizational leadership. SAGE Publications Limited.
Choi, S.B and et. al., 2016. How transformational leadership facilitates innovative behavior of
Korean workers. Personnel Review.
Dabke, D., 2016. Impact of leader’s emotional intelligence and transformational behavior on
perceived leadership effectiveness: A multiple source view. Business Perspectives and
Research, 4(1), pp.27-40.
Engelbrecht, A.S., Heine, G. and Mahembe, B., 2017. Integrity, ethical leadership, trust and
work engagement. Leadership & Organization Development Journal.
Nguyen, T.T and et. al., 2017. Effect of transformational-leadership style and management
control system on managerial performance. Journal of Business Research, 70, pp.202-
213.
Shao, Z., Feng, Y. and Hu, Q., 2017. Impact of top management leadership styles on ERP
assimilation and the role of organizational learning. Information & Management, 54(7),
pp.902-919.
Vélez, S.C., Lorenzo, M.C.A. and Garrido, J.M.M., 2017. Leadership: its importance in the
management of school coexistence. Procedia-Social and Behavioral Sciences, 237,
pp.169-174.
Xu, A.J., Loi, R. and Ngo, H.Y., 2016. Ethical leadership behavior and employee justice
perceptions: The mediating role of trust in organization. Journal of Business
Ethics, 134(3), pp.493-504.
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