MGMT1201: Analysis of Data Breach in Health Report

This assignment analyzes a data breach report from Richmond Road Diagnostic and Treatment Centre, addressing a breach of patient health records. The report details the unauthorized access of patient data by an individual, impacting 178 patients. It outlines the breach's timeline, the involvement of Alberta Health Services (AHS), and the actions taken, including reporting to authorities and disciplinary measures. The assignment fulfills the requirements of a negative message assignment, demonstrating the application of communication strategies to deliver unfavorable news, maintain relationships, and minimize negative impact. The analysis includes references to relevant sources like the Calgary Herald and Canadian Medical Protective Association, providing context and supporting the importance of clear, concise, and respectful communication in such sensitive situations. The assignment highlights the significance of maintaining trust, avoiding legal liabilities, and achieving the desired business outcome while delivering negative news.

Running head: DATA BREACH IN HEALTH REPORT
Title: DATA BREACH IN HEALTH REPORT
Name of Student:
Name of College:
Author Note:

1DATA BREACH IN HEATH REPORT
To
……………………
……………………...
………………………
Subject: Letter regarding the breach in health report
Thank you for choosing Richmond Road Diagnostic and Treatment Centre and allowing us to
serve you.
We are writing this letter to sincerely apologise on behalf of the entire medical team of Richmond
Road Diagnostic and Treatment Centre. We want to inform you that, unfortunately, there has been a
breach in your report, as your health records have been inappropriately accessed by someone else.
On Friday, we came to know from Alberta Health Services that one of their staff had the health
records of 178 patients, including your record too. There has also been a breach of reports in the AHS’s
Calgary Zone Clinibase system and the Alberta Netcare records system. The breach happened from
February 2019 to July 2019. The staffs at the Richmond Road centre, including treatment, diagnostic and
care information might have accessed the data. Fortunately, there was no effect on patient care and data
accuracy. This matter is taken seriously and is reported to Alberta Health and the Office of the
Information and Privacy Commissioner. We hope to find a quick resolution to the problem, and we hope
to keep you updated on the same matter too. Todd Gilchrist, the AHS’s vice-president people, legal and
privacy has expressed his disappointment and would take action against this to protect the health
information of patients. People found guilty or negligent or both would be dismissed.
We assure you that this kind of incident will never happen again. We will take necessary steps
and reach a conclusion as soon as possible. Please continue to have faith in us and be supportive as
always.
Thanking you
Yours truly,
Dr. Stansky
Richmond Road Diagnostic and Treatment Centre
1820 Richmond Road SW Calgary
AB T2T 5C7 Phone: [phone]

2DATA BREACH IN HEATH REPORT
References
Kaufmann, Bill. (2018, October 26). Medical data on 178 patients wrongly accessed by former employee:
AHS. Calgary Herald. Retrieved from https://calgaryherald.com/news/local-news/medical-data-
on-nearly200-patients-inappropriately-accessed-says-ahs
Canadian Medical Protective Association. (2018, November). The new reality of reporting a privacy
breach. Retrieved from https://www.cmpa-acpm.ca/en/advice-publications/browse-articles/2018/
the-new-realityof-reporting-a-privacy-breach