Data Dimensions and More: Service Desk Inventory Project Report

The "Service Desk Inventory Project" by Data Dimensions and More outlines the design, building, configuration, deployment, and maintenance of a scalable, interactive, and user-friendly Service Desk Inventory database. The project aims to streamline inventory management for a medium-sized business with 80 employees and one satellite office. The proposed database addresses issues with an outdated and expensive existing system by integrating with legacy applications and providing a cost-effective solution. The database will capture information through structured entities based on resources, components, and categories. The project includes a team charter outlining the roles of each member in design, building/formatting, and creation. The solution offers a competitive pricing model, including a discount and a warranty. The project's objective is to provide clients with a functional, efficient, and cost-effective inventory management system.

Team Name: Data Dimensions and More…
Team Members: Aadil Sabuur Stroman, Maya Williams, Mike Ross
Project Title: Service Desk Inventory Project
The purpose of our initiative at Data Dimensions and More is to design, build, configure, deploy
and maintain a Service Desk Inventory database that is scalable, interactive, intuitive, and user friendly.
The objective, goal and purpose is to streamline and deliver a usable, interactive and straight forward
inventory database that is effective and efficient for medium-sized workplace that can scale as the
company grows. The database system in question, address the relative need of inventory, functionality,
cost, resource driven parameters that meet the needs of the clients and administrators as well.
The users are the clients of the company who utilize the inventory and resources applicable for
their daily production. Certain database, software, hardware entities and their attributes are
needed or need to be secured for each client. User must access the database by IT request and
submission. In turn the database is queried as to what is requested, its quantity, capability and
availability of the item in question. The technical level of the users is average at best with some power-
users in within the company. Because of this, our database is tailored towards them and its functionality
of usage.
The system will capture information via the entities in the database. The database will have
entities structured given clarity to its scope and relative for the user involvement. The entities will be
based off of the resources within the database, the components and each category.
In this environment, the organization in question is relatively a mid-sized business with 6 – 8
departments, 80 employees, and 1 satellite office. Each department has a manager and a director

except for the satellite office. The hardware consists of Dell Raid 5 and VMWare servers (Application,
Database, Print and Exchange), 2 Routers and 2 Wireless Access Points, 80 Dell workstations utilizing
Windows 7 with immediate options for Windows 10 upgrade, 8 Xerox WorkCentre full-service printers.
Existing software is Windows 2012 Server, Windows 7 OS, Office 2013, Adobe, Java and
proprietary internal applications. Company policy is consistent with an standard internet, download and
BYOD agreement.
At present, organizational issues are non-existent due to the relatively compact size of
the company itself. The analysis of the current database revealed that it was outdated, expensive to
upgrade and currently has major glitches with Java and the proprietary applications conducive for the
success of the company and its standard(s). The database specialists and managers will be in charge with
entering, tabulating, running queries/reports and local maintenance.
Data Dimensions and More propose to design and build a database system fully integrated with
legacy applications that are currently in usage. The problem domain of connecting the user to the
resource in minimal time with 100% output guarantees no downtime, profit loss or company
ineffectiveness going forward. The cost per license is 20 – 25% better than the current market share
who advertise and use similar database software absent of our software’s ability for legacy
integration. With 80 users at $150 per license the total cost is $12,000.00. Data Dimensions and More
offer a 10% discount for all new subscribers, orders over $10,000.00 and a 2 year limited warranty. This
incentive brings the overall total to $10,800.00 which is $4200.00 less than the nearest competitor. We
at Data Dimensions and More value our clients and are focused driven to provide the best quality
products, service, support all the while passing the cost incentives to our clients and customers.
Team Charter: Our 3 member team functions as in 3 areas: Design, Building/Formatting and Creation.
Each member will exhibit and add to the project directly.