Data Skills Portfolio: Hotel Performance Analysis MOD00

This data skills portfolio analyzes customer feedback and performance data from three hotels, focusing on complaints received and survey results. The portfolio includes key trend identification, data visualization, and expansion, providing a comparative analysis of the hotels. The analysis explores issues such as poor service, maintenance, and hygiene, and the impact on customer satisfaction. The study uses the provided data to identify areas for improvement. The portfolio also discusses best practices in hotel management, data limitations, and management strategies to address the identified issues. The conclusion summarizes the findings and emphasizes the importance of data-driven decision-making to enhance customer experience and operational efficiency. The student utilizes the data to draw conclusions and make recommendations for improving the hotels' performance based on the feedback received.