Data Skills Portfolio: Data Analysis, Management, and Limitations

This data skills portfolio project analyzes complaint data from three golf courses: Bury Hill Golf, Willow Park Lakes, and Beavers Lake and Golf Park. The project begins with identifying key trends in complaints, revealing that Beaverslake and Golf Park received the most complaints, while Willow Park Lakes received the least. Visual representations, including graphs and charts, are used to illustrate ratings and survey responses. The project then expands on the data by analyzing specific complaint categories, such as room quality and service issues, and presents the findings in various formats, including pie charts and mean/standard deviation graphs. The portfolio also explores best practices in hotel management and the importance of addressing customer feedback. Finally, the project acknowledges data limitations and the potential impact of big data on decision-making, referencing relevant literature to support the analysis. The project provides a comprehensive overview of data analysis techniques, including the use of visuals, and explores the real-world application of data analysis in the context of customer satisfaction and hotel management.

Data Skills Portfolio

Contents
Task 1 Key Trends......................................................................................................................................3
Task 2 Visuals.............................................................................................................................................3
Task 3 Expand Data.....................................................................................................................................5
Task 4 Best Practice..................................................................................................................................10
Task 5 Management..................................................................................................................................11
Task 6 Data Limitations............................................................................................................................11
REFERENCES..........................................................................................................................................12

Task 1 Key Trends
Complaint received
The graph which has been presented below presents that Beaverslake and Golf Park are two
hotels who have achieved more number of complaints during the time period. On the other side,
Willow Park Lakes achieved less number of complaints during same time period. Cover Hill
Golf stays at an average number of complaints.
1 2 3 4 5 6 7 8 9 10 11 12 13
0
50
100
150
200
250
Complaint received
Problem generating complaints
No of complaints
Task 2 Visuals
Ratings

Total
0
100
200
300
400
500
600
Bury Hill Golf
Sum of Strongly Disagree
Sum of Disagree
Sum of Agree
Sum of Strongly Agree
Total
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Willow Park Lakes
Sum of Strongly Agree
Sum of Agree
Sum of Disagree
Sum of Strongly Disagree

Total
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Beavers Lake and Golf Park
Sum of Strongly Agree
Sum of Agree
Sum of Disagree
Sum of Strongly Disagree
Task 3 Expand Data
Since the number of people for three separate fairways is too high, the evaluation of the template
of comparable result statistics isn't necessary for the legal model. As a result, the information
was habituated to a normal degree in order to understand the pieces of gossip obtained from each
of the three approach shots:

Problem Generating
Complaints
Bury Hill
Golf
Willow Park
Lakes
Beavers lake and Golf
Park
1 Poor quality of bedroom cleaning 5% 5% 10%
2 Staff unavailable or unhelpful 6% 9% 9%
3 Room temperatures too cold 15% 5% 2%
4 Room temperatures too hot 3% 5% 10%
5 Fishing boat broken 6% 9% 6%
6 Lack on maintenance of golf
course
7% 0% 11%
7 Golf Caddy often late or not at
work
8% 0% 8%
8 A. Poor quality food 9% 10% 13%
9 B. Poor hygiene 8% 4% 12%
10 C. Breakfast served later
than stated time
5% 2% 9%
11 Poor spa and pool sanitation 11% 21% 2%
12 Pool temperature cold 10% 23% 2%
13 Spa room is cold 7% 7% 8%
1078 313 1669
1 2 3 4 5 6 7 8 9 10 11 12 13
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
5% 6%
15%
3% 6% 7% 8%
9% 8% 5% 11% 10% 7%
5% 9%
5%
5%
9%
0%
0% 10% 4% 2%
21% 23%
7%
10% 9%
2%
10%
6%
11% 8% 13% 12% 9%
2% 2%
8%
Complaint received
Beavers lake and Golf Park
Willow Park Lakes
Bury Hill Golf
Axis Title

Willow Park Lakes received the primary objection for powerless cleaning of spas and ponds, as
seen in the chart described, and the level of the pool is freezing. Bury Hill Golf, on the other
hand, received the most egregious complaint for the ambient weather being too cool. Beavers
Lakes is the most common complaint of powerless room neatness; sweltering room
temperatures; a lack of green assistance; a golf caddy that is often late or unavailable; A. poor
food quality; B. shoddy washing; and C. breakfast is eaten later than the predetermined period.
As a result, Beavers Lake is the sole fairway that has received the most complaints.
Mean and standard deviation
Bury Hill
Golf Willow
Park Lakes Beavers
lake and
Golf Park
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
16.00%
Standard deviation
Mean
The graph above represents the average and overall pattern of weighted corresponding
demonstrations originating from the all complaints for each green separately. According to the
data earlier, all greens are equally relevant. Even so, the usual susceptibility is greater in Willow
Park Lakes, indicating that there is a significant gap between the organization’s best aid and
incredible support. About the assumption which Bury Hill Golf does not have usual propensity,
this demonstrates that Bury Hill Golf maintains normal ordinary assistance where there is no big
among best assistance.
Survey Responses

Various greens have been listed by a significant number of people. 1150 people responded to
Inclusion Slope Golf, 2200 people responded to Willow Park Lakes, and 3575 people responded
to Beavers Lake and Golf Course. Beavers Lake offered the most well-known sights. As a
consequence, a sense of fear was used to consider the consequences.
36%
34%
19%
11%
Bury Hill Golf
Strongly Disagree Disagree Agree Strongly Agree
The pie chart above reveals that the majority of people can't avoid the urge to change with the aid
of Bury Hill Golf, although only 11% of people are satisfied with Bury Hill's assistance.
14%
20%
39%
28%
Willow Park Lakes
Strongly Disagree
Disagree
Agree
Strongly Agree

Around 39% of people agree that Willow Park Lakes provides excellent service, demonstrating
that Willow Park continues to provide top-notch service to their customers.
25%
24%27%
23%
Beavers lake and Golf Park
Strongly Disagree
Disagree
Agree
Strongly Agree
Beavers Lake and Golf Park have received a lot of good reviews from their customers. This
demonstrates that this fairway has reached a kind of balance between different types of
organization and brain science or customer knowledge, as others agree while others can't help
but disagree for better golf park assistance (Alajmi, 2019).
Strongly
Disagree Disagree Agree Strongly
Agree
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
Beavers lake and Golf Park
Willow Park Lakes
Bury Hill Golf

The majority of Bury Hill Golf customers are dissatisfied with green companies, according to
general reaction surveys. In each of the three greens, Willow Park Lakes had the best client
satisfaction rate.
Task 4 Best Practice
Wide room, ubiquitous space, adequate sitting and luggage all add to the hotel's performance, but
the system's usability and interface greatly outweighs the aforementioned considerations, making
the pub productive (Wright, Hughes and Hyde, 2018). Whether it's a chain of new pubs, a
convenience store, or a recently renovated bar, quiet pubs both have the same simple features
and contribute significantly to the building's overall performance. The talents and skills of a
lodge manager, as well as his expertise, expertise, and how he handles his employees, are the
keys to optimizing the appearance of the pub. Real estate assistance, corporate administration,
and businesses are all used by successful hotels, and this article discusses how these approaches
can help you interact with them.
The visitor ought to be the essential intensity of the guest database, as stated in this line. They
must always seek to meet the desires of their guests, regardless of whether they have an
optimistic or pessimistic personality, and they must, of course, accept their criticism. Admins
advocate expanding their managerial positions to be innovative in addressing challenges and
optimizing the tourist satisfaction in the case of breach.
Task 5 Management
A good whiteboard layout begins with a simple target. When it comes to achieving targets, there
are two points to bear in mind. First and foremost, are your priorities clear? Second, can you
suggest you play a direct role in the implementation of your company's strategy? Staff members
typically start the cycle by setting skill targets responsive to local objectives that complement the
whole business operation. Giving each member a regional target does not ensure victory,
minimize friction, or encourage people from various backgrounds and see what they're going.
Test to see how it works and if there is a relation issue. As a result, all administrators establish

general objectives for the experience and consult with staff to distinguish between particular
objectives and action plans.
When setting targets, it's crucial to bear in mind some main assumptions and obligations. You
must set expectations on what is usual and how it can be done (Sidebotham, Walters and
Gamble, 2018). For instance, "what" may apply to the estimated output or quantity, as well as the
payment plan and transition costs. A "method" is a specified operation that is identified to
produce outcomes, such as customer service. To remain in touch with the corporation's
expectations, goals, and expectations, certain companies want to integrate qualifications into
their operational assumptions.
Task 6 Data Limitations
Knowledge may be analyzed: Accessibility can be reduced if there is a lack of features, even if
only a small amount or part of the data is lost (Lukitasari, Handhika and Murtafiah, 2018). The
features and systems of information gathered from multiple sources, such as feedback, tweets,
data hallway systems, and organizations’ websites, are all distinct. In the area of science,
information from multiple sources cannot be so close. Before preparation for the report, such
details must be properly planned. The pattern appears as you pass to the sidebar.
Members are now forced to rely on information and complex denial as a result of big data.
Generally, learning to use knowledge to make informed decisions is beneficial; moreover, the
intention is not to follow beyond delay, leaving no space for discretion or experience. Intuition
can lead to bad decisions.
It's no surprise that information dynamics is the most exciting technology in the series of
information technology, given the steady developments in big data over the last decade (Farrell
and Seery, 2019).

REFERENCES
Lukitasari, M., Handhika, J. and Murtafiah, W., 2018, March. Higher order thinking skills: Using
e-portfolio in project-based learning. In Journal of Physics: Conference Series (Vol. 983,
No. 1, p. 012047). IOP Publishing.
Farrell, O. and Seery, A., 2019. “I am not simply learning and regurgitating information, I am
also learning about myself”: learning portfolio practice and online distance
students. Distance Education, 40(1), pp.76-97.
Sidebotham, M., Baird, K., Walters, C. and Gamble, J., 2018. Preparing student midwives for
professional practice: Evaluation of a student e-portfolio assessment item. Nurse
education in practice, 32, pp.84-89.
Wright, J.S., Read, D., Hughes, O. and Hyde, J., 2018. Tracking and assessing practical
chemistry skills development: practical skills portfolios. New Directions in the Teaching
of Physical Sciences, 13(1).
Alajmi, M.M., 2019. The impact of E-portfolio use on the development of professional standards
and life skills of students: A case study. Entrepreneurship and Sustainability Issues, 6(4),
p.1714.