This report provides a comprehensive analysis of the Hilton Hotel's business processes, focusing on customer service and the application of digital transformation. It examines the business process flow, required inputs and outputs, and the benefits of digital transformation within the hotel. The report further delves into the information management system, identifying the necessary databases, such as human resources and sales, and the data they store, including product records, production plans, and consumer information. The application of big data analytics tools and the opportunities for intelligent tools and systems are also explored, discussing their impact on the business, its competitiveness, and its stakeholders. The implications of these intelligent tools on various aspects of the business are also discussed, providing a holistic view of the hotel's operations and future prospects.
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