BUS116: DataLab Generation Analysis Iteration Report

This report analyzes the business processes of 'The Kitchen in East Lothian,' focusing on identifying key activities, decision-making, and opportunities for digitalization. It explores how information and data management systems, including relational databases, can improve efficiency and customer s...Read More

DATALAB GENERATION
ANALYSIS ITERATION

TABLE OF CONTENTS
TASK 1...........................................................................................................................................1
1.1 Selection of business process in a process map or flow chart of ‘The kitchen in East
Lothian’ for identification of its main activities and sequence....................................................1
1.2 Identification main decision being made in this process and discussion of required inputs
and outputs of each decision........................................................................................................2
1.3 Discuss ways in which a process is selected and ways in which some part of it can be
digitalized or can be benefited from digital transformation........................................................2
TASK 2............................................................................................................................................3
2.1 identification of ways in which information/data management systems can help in running
business processes identified in task 1.........................................................................................3
2.2 Identification of databases that are needed to be attached to the information systems
identified in 2.1. explanation type of data which is required to be stored within them...............3
2.3 Discussion of important of big data for selected business processes and its information
system. Application of big data analytics tools that can be used in context of selected business
process.........................................................................................................................................4
TASK 3............................................................................................................................................5
3.1 Exploration of opportunities for intelligent tools and systems that can be employed for
chosen organization business process..........................................................................................5
3.2 Ways in which suggested intelligent tool in 3.1 can help in supporting business, its
competitiveness, its consumers, or its other stakeholders...........................................................5
3.3 Discuss and reflect main implications of implications of the suggested intelligent tool to a
wider areas or aspect of the business...........................................................................................5
REFERENCES................................................................................................................................7

TASK 1
1.1 Selection of business process in a process map or flow chart of ‘The kitchen in East Lothian’
for identification of its main activities and sequence
Business process can be defined as a series of steps performed by a large group of
stakeholders for achievement of a common goal (Aguirre and Rodriguez, 2017). Development of
a business process low chart of process map directly helps in identification of main activities of
an organization and sequence in which it is carried out. Below business process flow chart of
The kitchen in East Lothian clearly helps in understanding main business activities of this
organization and its sequence in a proper manner. Below flow chart clearly helps in
understanding that main business activities of The kitchen in East Lothian are: Guest
reservation, introduce menu, order placed, order served, cashier having bill prepared, closure
check at cashier, greeting customers, clean the table. this business process flow chart clearly
helps in understanding sequence in which all of these main business activities are carried out. If
overall sequence of business process has been explained below:
First of all, book reservation in The kitchen either by visiting the restaurant or by calling. Then
when reservation is confirmed, guest take table. When waiter introduce menu to them, waiter
take order and pace customers order to be prepared and serviced. When food is prepared then it
is served to customers. When customers are done with their food they ask cashier to prepare bill
and bring it to table to them. When bill is paid by customers, cashier recheck the bill and thank
them for coming and then waiter clean the table for another customer.
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1.2 Identification main decision being made in this process and discussion of required inputs and
outputs of each decision
Decision that are being made on this process map that can help in bringing improvement
within this restaurant are:
Introduction of online application where guest can book table, order food for takeaway or can
ask for home delivery (Williams, Suler and Vrbka, 2020). Due to Covid-19 pandemic most of
people focus upon either taking away packed food themselves or prefer home delivery of online
ordered food. Though restaurant application of website. Required input for this decision
registration and login to restaurant online application so that customers can select food items
they want to order for home delivery or for take away, placement of card details for payment and
selection of takeaway or home delivery option. Output will be delivery of ordered food at home
preparing ordered food for takeaway.
Introduction of online billing method for client wither they order food online or in restaurant.
Input of this decision is either scanning bar code for direct payment from wallet or inputting card
details so that online payment can be done and output of this decision is confirmation mgs sent to
customers for confirm payment for order placed by them.
Printing order details through online application. This decision is being made because printing
of billing receipt will directly help customers to show receipt and take their takeaway food
ordered online. Printing online receipt will further help them to get their bill even in dine in so
that they can directly pay and leave this will reduce physical touch for customers and would
further make it easier for them to get bill and pay. Input for this decision is login to application
and selecting printing receipt. Output will be display of receipt for printing.
1.3 Discuss ways in which a process is selected and ways in which some part of it can be
digitalized or can be benefited from digital transformation.
In existing business processes of the restaurant, it is extremely important to focus upon
bringing digital transformation by digitalizing some parts of this business process (Vial, 2019).
Some parts of business process that can be digitalized are: reservation, placing order, generating
bill and payment. All the four main process of business process of The Kitchen can be digitalized
through digital transformation. Digitalization of these processes can be done through:
Development of an online application where customers of restaurant will register and login
so that they can place their order. Restaurant can use cloud computing and cloud storage for their
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application development where all the data of restaurant including their menu items will be
stored within cloud and order placed by customers will be processed and computed to be stored
on cloud only. Billing details of customers will also be stored online on cloud storage which will
directly help customers to access their current bill, check previous orders and pay online. This
digitalization will make it much easier for restaurant as well to manage their orders
This digital transformation will directly benefit restaurant because they will not be able to
digitalize their main business processes but will also be able to keep a track of their customers
their preferences and bring changes within business processes accordingly.
TASK 2
2.1 identification of ways in which information/data management systems can help in running
business processes identified in task 1
Information or data management system will directly help the Kitchen to manage their
business processes in an accurate manner. implementation of information management system
will help the restaurant in management of their orders placed by customers for home delivery, or
for take away (Kuzmin, Chemakina and Kuzmin, 2018). It will further hep in enhancement of
sales of restaurant because scope of providing service to customers will increase and will further
help them in management of their human resource in an accurate manner such as it will help
them in understanding whether they need to recruit new staff members for providing better
service to their customers or not.
Two types of information system that can be focused upon The Kitchen are:
Point-of-Sale System: Main purpose of this system is to trach their customers, their orders and
provide excellent service for increasing sales of high margin items. Some of the main features of
this system are: to track whether employees are on time or not, whether any item is running low
or out excellent service for order placed by customers.
Back-office restaurant management system: main purpose of this system is to manage inventory
and purchasing. Its main features are: track sales, manage inventory operations, wastage can be
reduced etc.
2.2 Identification of databases that are needed to be attached to the information systems
identified in 2.1. explanation type of data which is required to be stored within them
Database required for both the type of information management systems identified in task
2.1 is RDBMS (relational database management system) such as Microsoft, SQL server, Oracle
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SQL etc. This RDBMS system is required to be attached to both the information system
identified within able task in order o store different kinds of data (Setyawati, Wijoyo and
Soeharmoko, 2020). This system will directly help in centrally store all the important
information of the restaurant so that if they want to analyse the current information then they
can easily collect and analyse important information of restaurant such as: taste and preference of
customers, track product record, etc.
Some of the main type of information which is required by information system to be
stored within database are: to keep a track f product records and if they want to update details
about any kind of food of beverage item then they can directly do and store it within database,
they require database for development of production plan for tracking or analysing current sales
of a particular order so that wastage can be reduced, track customers information such as
frequency of placing order, their taste preferences etc.
2.3 Discussion of important of big data for selected business processes and its information
system. Application of big data analytics tools that can be used in context of selected
business process.
Big data is extremely important for restaurants because it can help them in getting insight
of their customers so that they can engage with their customers in more effective and appropriate
manner (Meek, Wilk and Lambert, 2021). Big data can help restaurant in developing smart
business strategies that can help them in increasing their sales or boosting their business in this
Covid-19 pandemic situation as well. They can use big data for fulfilling needs and requirements
of their customers by analysing their preferences and taste and bringing changes within their
products and services accordingly and further making aware of customers about new food or
beverage items introduced or new ways of providing services through emails, messages etc. Big
data can further be used for management of overall quality of food by monitoring full supply
chain.
Some of the main application of big data analytics tools that can be used by The Kitchen
for bringing improvement within ordering, serving and payment business processes are:
Hadoop big data tool can be used by restaurant or storing and analysing their current data so that
any kind of required changes can be brought by analysing current data stored within Hadoop.
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Spark data base took can also be used by restaurant for real time processing and analysing large
among of data. It can be used for analysis of customers orders, for analysing current sales, it can
further be used for real time process such as payment.
TASK 3
3.1 Exploration of opportunities for intelligent tools and systems that can be employed for
chosen organization business process.
Opportunities or intelligent tools and system that can be employed by The Kitchen
business process are: First is Business intelligence tool, this tool can be used by restaurant for
bringing changes within their main business process of providing variety of food and beverage
items in different prices to customers so that they can place order according to the changing
market trend because BI tool can provide them opportunity to analyse current market trend by
assessing and analysing all the current data sets in an adequate manner so that ore number of
customers can be attracted and overall sales can be enhanced (Deng and et. al., 2019). Second is
by using bid data tools like Hadoop can help in exploring business growth opportunities for The
Kitchen by exploring and analysing current data such as customers preferences, order frequency
etc. These tools can be employed by The Kitchen for bringing improvement within reservation,
ordering, billing and payment business processes in an adequate manner. Hadoop can be
employed with other information management system and with their own online application for
growth of business.
3.2 Ways in which suggested intelligent tool in 3.1 can help in supporting business, its
competitiveness, its consumers, or its other stakeholders.
Above identified and suggested intelligent tools can directly help and support The
Kitchen business and all of its stakeholders in many different ways. it can directly help in
providing their customers with option of planking order online and opting for home delivery of
their order. It can help in providing competitive advantage to the restaurant because even in this
Covid-19 situation they can successfully provide high quality and timely service to their
customers which will directly help them in gaining competitive advantage. Other stakeholders
such as employees will also be provided support with this tool because they will be able to
update their daily information such as working hours customers served online.
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3.3 Discuss and reflect main implications of implications of the suggested intelligent tool to a
wider areas or aspect of the business
Implications of suggested intelligent tools for wider aspects of business have been
explained below:
Adoption of these tools will help the Kitchen in resolving their security issues associated with
protection and security of data as only authorised people will be able to access the data so that
this data is not accessed or altered by non-authorized person.
Adoption of these innovative tools will help in increasing employment or scope of job
opportunities within restaurant such as data handler who will be using these tools for
management of data, delivery person for home delivery of order etc.
It can further help in taking a positive initiative towards environment because adoption of
these tools will help in managing inventory and management of orders in an accurate manner and
reduce wastage of food.
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REFERENCES
Books and Journals
Aguirre, S. and Rodriguez, A., 2017, September. Automation of a business process using robotic
process automation (RPA): A case study. In Workshop on engineering applications (pp.
65-71). Springer, Cham.
Deng, B., and et. al., 2019, October. IoT intelligent restaurant system design. In Proceedings of
the 3rd International Conference on Computer Science and Application
Engineering (pp. 1-7).
Kuzmin, O., Chemakina, O. and Kuzmin, A., 2018. The quality management system of the
reception service–as one of the elements of the innovative development of the hotel-
restaurant industry.
Meek, S., Wilk, V. and Lambert, C., 2021. A big data exploration of the informational and
normative influences on the helpfulness of online restaurant reviews. Journal of
Business Research. 125. pp.354-367.
Setyawati, E., Wijoyo, H. and Soeharmoko, N., 2020. Relational Database Management System
(RDBMS).
Vial, G., 2019. Understanding digital transformation: A review and a research agenda. The
Journal of Strategic Information Systems. 28(2). pp.118-144.
Williams, A., Suler, P. and Vrbka, J., 2020. Business Process Optimization, Cognitive Decision-
Making Algorithms, and Artificial Intelligence Data-driven Internet of Things Systems
in Sustainable Smart Manufacturing. Journal of Self-Governance and Management
Economics. 8(4). pp.39-48.
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